feat(trigger): add ServiceNow webhook triggers (#4077)

* feat(trigger): add ServiceNow webhook triggers * fix(trigger): add webhook secret field and remove non-TSDoc comment Add webhookSecret field to ServiceNow triggers (matching Salesforce pattern) so users are prompted to protect the webhook endpoint. Update setup instructions to include Authorization header in the Business Rule example. Remove non-TSDoc inline comment in the block config. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com> * feat(trigger): add ServiceNow provider handler with event matching Add dedicated ServiceNow webhook provider handler with: - verifyAuth: validates webhookSecret via Bearer token or X-Sim-Webhook-Secret - matchEvent: filters events by trigger type and table name using isServiceNowEventMatch utility (matching Salesforce/GitHub pattern) The event matcher handles incident created/updated and change request created/updated triggers with table name enforcement and event type normalization. The generic webhook trigger passes through all events but still respects the optional table name filter. Co-Authored-By: Claude Opus 4.6 <noreply@anthropic.com> * lint --------- Co-authored-by: Claude Opus 4.6 <noreply@anthropic.com>
simstudioai · waleedlatif1 · Apr 9, 2026 · Apr 9, 2026 · Apr 9, 2026 · Apr 9, 2026
commit fc3e762b1f85506b89a2283839d938a966d3ee08
diff --git a/apps/sim/app/(landing)/integrations/data/integrations.json b/apps/sim/app/(landing)/integrations/data/integrations.json
@@ -10796,8 +10796,34 @@
       }
     ],
     "operationCount": 4,
-    "triggers": [],
-    "triggerCount": 0,
+    "triggers": [
+      {
+        "id": "servicenow_incident_created",
+        "name": "ServiceNow Incident Created",
+        "description": "Trigger workflow when a new incident is created in ServiceNow"
+      },
+      {
+        "id": "servicenow_incident_updated",
+        "name": "ServiceNow Incident Updated",
+        "description": "Trigger workflow when an incident is updated in ServiceNow"
+      },
+      {
+        "id": "servicenow_change_request_created",
+        "name": "ServiceNow Change Request Created",
+        "description": "Trigger workflow when a new change request is created in ServiceNow"
+      },
+      {
+        "id": "servicenow_change_request_updated",
+        "name": "ServiceNow Change Request Updated",
+        "description": "Trigger workflow when a change request is updated in ServiceNow"
+      },
+      {
+        "id": "servicenow_webhook",
+        "name": "ServiceNow Webhook (All Events)",
+        "description": "Trigger workflow on any ServiceNow webhook event"
+      }
+    ],
+    "triggerCount": 5,
     "authType": "none",
     "category": "tools",
     "integrationType": "customer-support",

diff --git a/apps/sim/blocks/blocks/servicenow.ts b/apps/sim/blocks/blocks/servicenow.ts
@@ -2,6 +2,7 @@ import { ServiceNowIcon } from '@/components/icons'
 import type { BlockConfig } from '@/blocks/types'
 import { IntegrationType } from '@/blocks/types'
 import type { ServiceNowResponse } from '@/tools/servicenow/types'
+import { getTrigger } from '@/triggers'
 
 export const ServiceNowBlock: BlockConfig<ServiceNowResponse> = {
   type: 'servicenow',
@@ -215,6 +216,11 @@ Output: {"state": "2", "assigned_to": "john.doe", "work_notes": "Assigned and st
       condition: { field: 'operation', value: 'servicenow_delete_record' },
       required: true,
     },
+    ...getTrigger('servicenow_incident_created').subBlocks,
+    ...getTrigger('servicenow_incident_updated').subBlocks,
+    ...getTrigger('servicenow_change_request_created').subBlocks,
+    ...getTrigger('servicenow_change_request_updated').subBlocks,
+    ...getTrigger('servicenow_webhook').subBlocks,
   ],
   tools: {
     access: [
@@ -262,4 +268,14 @@ Output: {"state": "2", "assigned_to": "john.doe", "work_notes": "Assigned and st
     success: { type: 'boolean', description: 'Operation success status' },
     metadata: { type: 'json', description: 'Operation metadata' },
   },
+  triggers: {
+    enabled: true,
+    available: [
+      'servicenow_incident_created',
+      'servicenow_incident_updated',
+      'servicenow_change_request_created',
+      'servicenow_change_request_updated',
+      'servicenow_webhook',
+    ],
+  },
 }
diff --git a/apps/sim/lib/webhooks/providers/registry.ts b/apps/sim/lib/webhooks/providers/registry.ts
@@ -28,6 +28,7 @@ import { outlookHandler } from '@/lib/webhooks/providers/outlook'
 import { resendHandler } from '@/lib/webhooks/providers/resend'
 import { rssHandler } from '@/lib/webhooks/providers/rss'
 import { salesforceHandler } from '@/lib/webhooks/providers/salesforce'
+import { servicenowHandler } from '@/lib/webhooks/providers/servicenow'
 import { slackHandler } from '@/lib/webhooks/providers/slack'
 import { stripeHandler } from '@/lib/webhooks/providers/stripe'
 import { telegramHandler } from '@/lib/webhooks/providers/telegram'
@@ -72,6 +73,7 @@ const PROVIDER_HANDLERS: Record<string, WebhookProviderHandler> = {
   outlook: outlookHandler,
   rss: rssHandler,
   salesforce: salesforceHandler,
+  servicenow: servicenowHandler,
   slack: slackHandler,
   stripe: stripeHandler,
   telegram: telegramHandler,

diff --git a/apps/sim/lib/webhooks/providers/servicenow.ts b/apps/sim/lib/webhooks/providers/servicenow.ts
@@ -0,0 +1,57 @@
+import { createLogger } from '@sim/logger'
+import { NextResponse } from 'next/server'
+import type {
+  AuthContext,
+  EventMatchContext,
+  WebhookProviderHandler,
+} from '@/lib/webhooks/providers/types'
+import { verifyTokenAuth } from '@/lib/webhooks/providers/utils'
+
+const logger = createLogger('WebhookProvider:ServiceNow')
+
+function asRecord(body: unknown): Record<string, unknown> {
+  return body && typeof body === 'object' && !Array.isArray(body)
+    ? (body as Record<string, unknown>)
+    : {}
+}
+
+export const servicenowHandler: WebhookProviderHandler = {
+  verifyAuth({ request, requestId, providerConfig }: AuthContext): NextResponse | null {
+    const secret = providerConfig.webhookSecret as string | undefined
+    if (!secret?.trim()) {
+      logger.warn(`[${requestId}] ServiceNow webhook missing webhookSecret — rejecting`)
+      return new NextResponse('Unauthorized - Webhook secret not configured', { status: 401 })
+    }
+
+    if (
+      !verifyTokenAuth(request, secret.trim(), 'x-sim-webhook-secret') &&
+      !verifyTokenAuth(request, secret.trim())
+    ) {
+      logger.warn(`[${requestId}] ServiceNow webhook secret verification failed`)
+      return new NextResponse('Unauthorized - Invalid webhook secret', { status: 401 })
+    }
+
+    return null
+  },
+
+  async matchEvent({ webhook, workflow, body, requestId, providerConfig }: EventMatchContext) {
+    const triggerId = providerConfig.triggerId as string | undefined
+    if (!triggerId) {
+      return true
+    }
+
+    const { isServiceNowEventMatch } = await import('@/triggers/servicenow/utils')
+    const configuredTableName = providerConfig.tableName as string | undefined
+    const obj = asRecord(body)
+
+    if (!isServiceNowEventMatch(triggerId, obj, configuredTableName)) {
+      logger.debug(
+        `[${requestId}] ServiceNow event mismatch for trigger ${triggerId}. Skipping execution.`,
+        { webhookId: webhook.id, workflowId: workflow.id, triggerId }
+      )
+      return false
+    }
+
+    return true
+  },
+}
diff --git a/apps/sim/triggers/registry.ts b/apps/sim/triggers/registry.ts
@@ -235,6 +235,13 @@ import {
   salesforceRecordUpdatedTrigger,
   salesforceWebhookTrigger,
 } from '@/triggers/salesforce'
+import {
+  servicenowChangeRequestCreatedTrigger,
+  servicenowChangeRequestUpdatedTrigger,
+  servicenowIncidentCreatedTrigger,
+  servicenowIncidentUpdatedTrigger,
+  servicenowWebhookTrigger,
+} from '@/triggers/servicenow'
 import { slackWebhookTrigger } from '@/triggers/slack'
 import { stripeWebhookTrigger } from '@/triggers/stripe'
 import { telegramWebhookTrigger } from '@/triggers/telegram'
@@ -437,6 +444,11 @@ export const TRIGGER_REGISTRY: TriggerRegistry = {
   salesforce_opportunity_stage_changed: salesforceOpportunityStageChangedTrigger,
   salesforce_case_status_changed: salesforceCaseStatusChangedTrigger,
   salesforce_webhook: salesforceWebhookTrigger,
+  servicenow_incident_created: servicenowIncidentCreatedTrigger,
+  servicenow_incident_updated: servicenowIncidentUpdatedTrigger,
+  servicenow_change_request_created: servicenowChangeRequestCreatedTrigger,
+  servicenow_change_request_updated: servicenowChangeRequestUpdatedTrigger,
+  servicenow_webhook: servicenowWebhookTrigger,
   stripe_webhook: stripeWebhookTrigger,
   telegram_webhook: telegramWebhookTrigger,
   typeform_webhook: typeformWebhookTrigger,

diff --git a/apps/sim/triggers/servicenow/change_request_created.ts b/apps/sim/triggers/servicenow/change_request_created.ts
@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildChangeRequestOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Change Request Created Trigger
+ */
+export const servicenowChangeRequestCreatedTrigger: TriggerConfig = {
+  id: 'servicenow_change_request_created',
+  name: 'ServiceNow Change Request Created',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a new change request is created in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_change_request_created',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Insert (record creation)'),
+    extraFields: buildServiceNowExtraFields('servicenow_change_request_created'),
+  }),
+
+  outputs: buildChangeRequestOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}
diff --git a/apps/sim/triggers/servicenow/change_request_updated.ts b/apps/sim/triggers/servicenow/change_request_updated.ts
@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildChangeRequestOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Change Request Updated Trigger
+ */
+export const servicenowChangeRequestUpdatedTrigger: TriggerConfig = {
+  id: 'servicenow_change_request_updated',
+  name: 'ServiceNow Change Request Updated',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a change request is updated in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_change_request_updated',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Update (record modification)'),
+    extraFields: buildServiceNowExtraFields('servicenow_change_request_updated'),
+  }),
+
+  outputs: buildChangeRequestOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}
diff --git a/apps/sim/triggers/servicenow/incident_created.ts b/apps/sim/triggers/servicenow/incident_created.ts
@@ -0,0 +1,40 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildIncidentOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Incident Created Trigger
+ *
+ * Primary trigger — includes the dropdown for selecting trigger type.
+ */
+export const servicenowIncidentCreatedTrigger: TriggerConfig = {
+  id: 'servicenow_incident_created',
+  name: 'ServiceNow Incident Created',
+  provider: 'servicenow',
+  description: 'Trigger workflow when a new incident is created in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_incident_created',
+    triggerOptions: servicenowTriggerOptions,
+    includeDropdown: true,
+    setupInstructions: servicenowSetupInstructions('Insert (record creation)'),
+    extraFields: buildServiceNowExtraFields('servicenow_incident_created'),
+  }),
+
+  outputs: buildIncidentOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}
diff --git a/apps/sim/triggers/servicenow/incident_updated.ts b/apps/sim/triggers/servicenow/incident_updated.ts
@@ -0,0 +1,37 @@
+import { ServiceNowIcon } from '@/components/icons'
+import { buildTriggerSubBlocks } from '@/triggers'
+import {
+  buildIncidentOutputs,
+  buildServiceNowExtraFields,
+  servicenowSetupInstructions,
+  servicenowTriggerOptions,
+} from '@/triggers/servicenow/utils'
+import type { TriggerConfig } from '@/triggers/types'
+
+/**
+ * ServiceNow Incident Updated Trigger
+ */
+export const servicenowIncidentUpdatedTrigger: TriggerConfig = {
+  id: 'servicenow_incident_updated',
+  name: 'ServiceNow Incident Updated',
+  provider: 'servicenow',
+  description: 'Trigger workflow when an incident is updated in ServiceNow',
+  version: '1.0.0',
+  icon: ServiceNowIcon,
+
+  subBlocks: buildTriggerSubBlocks({
+    triggerId: 'servicenow_incident_updated',
+    triggerOptions: servicenowTriggerOptions,
+    setupInstructions: servicenowSetupInstructions('Update (record modification)'),
+    extraFields: buildServiceNowExtraFields('servicenow_incident_updated'),
+  }),
+
+  outputs: buildIncidentOutputs(),
+
+  webhook: {
+    method: 'POST',
+    headers: {
+      'Content-Type': 'application/json',
+    },
+  },
+}
diff --git a/apps/sim/triggers/servicenow/index.ts b/apps/sim/triggers/servicenow/index.ts
@@ -0,0 +1,5 @@
+export { servicenowChangeRequestCreatedTrigger } from './change_request_created'
+export { servicenowChangeRequestUpdatedTrigger } from './change_request_updated'
+export { servicenowIncidentCreatedTrigger } from './incident_created'
+export { servicenowIncidentUpdatedTrigger } from './incident_updated'
+export { servicenowWebhookTrigger } from './webhook'