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chiranjeet-vapi/README.md

Chiranjeet Mishra

Customer support engineer at Vapi, the voice AI platform for developers.

  • Fixed and extended the Vapi docs with 20+ merged PRs: endpointing rules, handoffs, hooks, Live Call Control, keypad input, SIP, SMS, phone numbers, voice providers and the API reference.
  • Removed wrong or dead options from the docs, such as a non-functional smart endpointing provider and a deprecated model.
  • Built internal support tooling: a ticket poller that finds and drafts work on support tickets, with a gate that stops drafts from being sent unreviewed.
  • Built agent skills for ticket reproduction, including a SIP test endpoint that can answer a real call transfer.
  • Added tracing, evals and a read-only data server for the support workspace.
  • Building a standalone docs site generator in my spare time, with a compare report against the hosted site.

Web: vapi.ai

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