Customer support engineer at Vapi, the voice AI platform for developers.
- Fixed and extended the Vapi docs with 20+ merged PRs: endpointing rules, handoffs, hooks, Live Call Control, keypad input, SIP, SMS, phone numbers, voice providers and the API reference.
- Removed wrong or dead options from the docs, such as a non-functional smart endpointing provider and a deprecated model.
- Built internal support tooling: a ticket poller that finds and drafts work on support tickets, with a gate that stops drafts from being sent unreviewed.
- Built agent skills for ticket reproduction, including a SIP test endpoint that can answer a real call transfer.
- Added tracing, evals and a read-only data server for the support workspace.
- Building a standalone docs site generator in my spare time, with a compare report against the hosted site.
Web: vapi.ai

