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Currently we can use our phonenumber only on Intercom. But Intercom is limited in using this number and sending messages there. It is not even possible to use Intercoms API to send a transactional mail programmatically. It would be nice, if we could
Currently, tags can only be applied to back-office tickets that have been shared with the customer. If a back-office ticket is internal-only (not shared), the tagging option is unavailable entirely.Ticket attributes could work, but are limited, e.g.
Currently within the Let Fin Handle boxes there is the option to Follow up with inactive email customers. But we don’t have a way to fine tune which interactions Fin should follow up with. As an example, if a customer has had a conversation with Fin
The Problem:Currently, all custom away reasons are visible to every teammate workspace-wide. This creates unnecessary noise for departments with different workflows.The Request:Add a setting to restrict specific away reasons to certain Team Inboxes o
A person from customer should imo be able to mark a conversation as unread, even if they are not tagged in the convo
As the Manager of the Customer Onboarding team, we heavily rely on sandbox environments for customer enablement. Ideally, I’d be able to have tooltips that I can set to be persistent beyond the initial interaction so users can go back and review them
A customer would reach out about a partnership and our Fin would rightly answer and suggest the customer reach out to partnership@, how sometimes the customers would then CC that email in the current conversation and Fin would not stop replying to bo
Using Intercom as a wishlist Our team is looking for a way to collect feature requests and feedback from our users. We have used third-party apps in the past, but we want to stray away from them for a number of reasons. My idea is to use Intercom for
I believe Fin is great when it answers from connected docs, but it gets a lot better when it can see what happened before the user opened chat. I am looking at three ways to make it more proactive:page/URL targeting in Workflows event-based triggers
Today you have 3 options:Export conversation metadata in bulk (but that does not have the actual content of the conversations) Export individual conversation content (but not bulk) Export bulk content with API calls (one for conversation list and mul
Hopefully I can describe this as simply as possible to see if this is expected or if anyone has run into this.I have an escalation rule set and live for audience A. I have batch testing setup in the test section and for each batch I set an audience B
I have a workflow set up as follows:If the customer has been unresponsive for 30 seconds → Snooze (4 hours) → Closing message → CSAT → Close.The issue I’m facing is that when the snooze timer ends, the conversation is assigned to another teammate (e.
Hi everyone,I’ve been working on integrating the Intercom Messenger into a custom web application, and I’ve run into a specific technical hurdle that I’m hoping the community can help with.I am currently using a delta vietnam setup to execute some ba
We just signed up for statuspage and would like to keep our statuspage private and only expose it to users in the messenger. It looks like the integration only supports public pages. Does anyone know of a workaround?
We’ve recently added the Linear integration with Intercom. In our day to day use of it we have noticed that there does not seem to be a way for any comments from Linear to come appear as notes in Intercom. I understand MCPs are the recommended way to
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