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‎apps/docs/content/docs/en/tools/intercom.mdx‎

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{/* MANUAL-CONTENT-START:intro */}
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[Intercom](https://www.intercom.com/) is a leading customer communications platform that enables you to manage and automate your interactions with contacts, companies, conversations, tickets, and messages—all in one place. The Intercom integration in Sim lets your agents programmatically manage customer relationships, support requests, and conversations directly from your automated workflows.
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With the Intercom tools, you can:
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- **Contacts Management:** Create, get, update, list, search, and delete contacts—automate your CRM processes and keep your customer records up-to-date.
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- **Company Management:** Create new companies, retrieve company details, and list all companies related to your users or business clients.
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- **Conversation Handling:** Get, list, reply to, and search through conversations—allowing agents to track ongoing support threads, provide answers, and automate follow-up actions.
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- **Ticket Management:** Create and retrieve tickets programmatically, helping you automate customer service, support issue tracking, and workflow escalations.
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- **Send Messages:** Trigger messages to users or leads for onboarding, support, or marketing, all from within your workflow automation.
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By integrating Intercom tools into Sim, you empower your workflows to communicate directly with your users, automate customer support processes, manage leads, and streamline communications at scale. Whether you need to create new contacts, keep customer data synchronized, manage support tickets, or send personalized engagement messages, the Intercom tools provide a comprehensive way to manage customer interactions as part of your intelligent automations.
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{/* MANUAL-CONTENT-END */}
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## Usage Instructions
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Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.

‎apps/docs/content/docs/en/tools/mailchimp.mdx‎

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{/* MANUAL-CONTENT-START:intro */}
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[Mailchimp](https://mailchimp.com/) is the world's leading email marketing and automation platform that helps businesses connect with their audience through targeted campaigns, automated workflows, and powerful analytics. Its comprehensive API provides complete control over every aspect of email marketing, from audience management to campaign creation and reporting.
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With Mailchimp's extensive integration in Sim, your agents can automate virtually any marketing task programmatically. The Mailchimp integration provides comprehensive access to actions such as:
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- **Audience (List) management**:
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- Retrieve audiences and manage list settings (`mailchimp_get_audiences`, `mailchimp_get_audience`)
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- Create, update, and delete audiences (`mailchimp_create_audience`, `mailchimp_update_audience`, `mailchimp_delete_audience`)
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- Manage audience members with full subscriber lifecycle (`mailchimp_get_members`, `mailchimp_add_member`, `mailchimp_add_or_update_member`, `mailchimp_update_member`, `mailchimp_delete_member`, `mailchimp_archive_member`, `mailchimp_unarchive_member`)
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- **Campaign operations**:
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- List, create, update, and manage email campaigns (`mailchimp_get_campaigns`, `mailchimp_create_campaign`, `mailchimp_update_campaign`)
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- Send, schedule, and unschedule campaigns (`mailchimp_send_campaign`, `mailchimp_schedule_campaign`, `mailchimp_unschedule_campaign`)
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- Manage campaign content and replicate successful campaigns (`mailchimp_get_campaign_content`, `mailchimp_set_campaign_content`, `mailchimp_replicate_campaign`)
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- **Automation workflows**:
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- Manage automated email sequences and triggers (`mailchimp_get_automations`, `mailchimp_get_automation`)
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- Start and pause automation workflows (`mailchimp_start_automation`, `mailchimp_pause_automation`)
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- Add subscribers to automation workflows (`mailchimp_add_subscriber_to_automation`)
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- **Segmentation and targeting**:
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- Create and manage audience segments for targeted campaigns (`mailchimp_get_segments`, `mailchimp_create_segment`, `mailchimp_update_segment`)
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- Manage segment members (`mailchimp_get_segment_members`, `mailchimp_add_segment_member`, `mailchimp_remove_segment_member`)
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- Tag management for flexible subscriber organization (`mailchimp_get_member_tags`, `mailchimp_add_member_tags`, `mailchimp_remove_member_tags`)
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- **Template management**:
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- Create, update, and manage email templates (`mailchimp_get_templates`, `mailchimp_create_template`, `mailchimp_update_template`)
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- Reuse templates across campaigns for consistent branding
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- **Advanced features**:
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- Merge fields for personalization (`mailchimp_get_merge_fields`, `mailchimp_create_merge_field`)
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- Interest categories and interests for subscriber preferences (`mailchimp_get_interest_categories`, `mailchimp_get_interests`, `mailchimp_create_interest_category`)
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- Landing pages for lead generation (`mailchimp_get_landing_pages`, `mailchimp_create_landing_page`, `mailchimp_publish_landing_page`)
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- Batch operations for bulk updates (`mailchimp_create_batch_operation`)
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- Campaign reports and analytics (`mailchimp_get_campaign_reports`, `mailchimp_get_campaign_report`)
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The Mailchimp integration covers all major Marketing API endpoints including audiences (lists), members, campaigns, automation workflows, templates, segments, tags, merge fields, interest categories, landing pages, reports, and batch operations. This enables complete automation of email marketing workflows from subscriber onboarding to campaign execution and performance tracking.
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Whether you need to build automated welcome sequences, sync customer data across platforms, create targeted campaigns, or generate marketing reports, the Mailchimp integration in Sim provides comprehensive control for any email marketing automation need.
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[Mailchimp](https://mailchimp.com/) is a powerful marketing automation platform that enables you to manage audiences, campaigns, and a wide range of marketing activities all in one place. Mailchimp’s robust API and integrations let you automate outreach, email marketing, reporting, and audience management directly from your workflows in Sim.
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With the Mailchimp tools in Sim, you can:
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- **Manage Audiences (Lists):**
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- List and retrieve all your Mailchimp audiences (lists) for easy management.
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- Get comprehensive information about a specific audience.
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- Create new audiences and keep your segmentation up-to-date.
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- **List Members:**
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- Access and manage list members (subscribers), retrieve member details, and keep your email lists synchronized.
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- **Campaign Management:**
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- Automate campaign creation, send campaigns, and analyze campaign performance with comprehensive reporting.
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- **Marketing Automation:**
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- Manage automated workflows, set up triggers, and schedule emails to streamline your nurture processes.
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- **Templates, Segments, and Tags:**
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- Retrieve and manage your email templates for consistent branding.
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- Access and update audience segments to target specific groups.
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- Create and manage tags to further organize your contacts.
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- **Advanced List Controls:**
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- Manage merge fields and interest categories (groups) to collect rich, structured data from your subscribers.
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- Handle landing pages, signup forms, and other lead-capture tools to maximize conversions.
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- **Batch Operations and Reporting:**
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- Run batch jobs for bulk operations and streamline large updates.
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- Retrieve detailed reports on campaigns, automations, and audience growth to inform your marketing strategy.
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By using Mailchimp within Sim, your agents and workflows can automate email marketing at scale—growing your audience, personalizing outreach, optimizing engagement, and making data-driven decisions. Whether you’re syncing CRM records, triggering campaigns in response to in-product actions, or managing subscriber data, Mailchimp’s tools in Sim deliver complete programmatic control over your marketing automation.
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{/* MANUAL-CONTENT-END */}
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‎apps/docs/content/docs/en/tools/pylon.mdx‎

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{/* MANUAL-CONTENT-START:intro */}
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[Pylon](https://usepylon.com/) is an advanced customer support and success platform designed to help you manage every aspect of your customer relationships—from support issues to accounts, contacts, users, teams, and beyond. Pylon empowers support and success teams to operate efficiently and programmatically with a rich API and comprehensive toolset.
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With Pylon in Sim, you can:
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- **Manage Support Issues:**
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- List, create, get, update, and delete support issues for efficient case tracking.
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- Search and snooze issues to help agents stay focused and organized.
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- Handle issue followers and external issues for seamless collaboration with internal and external stakeholders.
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- **Full Account Management:**
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- List, create, get, update, and delete customer accounts.
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- Bulk update accounts programmatically.
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- Search accounts to quickly find customer information relevant for support or outreach.
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- **Contact Management:**
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- List, create, get, update, delete, and search contacts—manage everyone connected to your accounts.
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- **User and Team Operations:**
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- List, get, update, and search users in your Pylon workspace.
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- List, create, get, and update teams to structure your support organization and workflows.
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- **Tagging and Organization:**
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- List, get, create, update, and delete tags for categorizing issues, accounts, or contacts.
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- **Message Handling:**
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- Redact sensitive message content directly from your workflows for privacy and compliance.
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By integrating Pylon tools into Sim, your agents can automate every aspect of support operations:
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- Automatically open, update, or triage new issues when customer events occur.
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- Maintain synchronized account and contact data across your tech stack.
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- Route conversations, handle escalations, and organize your support data using tags and teams.
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- Ensure sensitive data is properly managed by redacting messages as needed.
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Pylon's endpoints provide granular control for full-lifecycle management of customer issues and relationships. Whether scaling a support desk, powering proactive customer success, or integrating with other systems, Pylon in Sim enables best-in-class CRM automation—securely, flexibly, and at scale.
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{/* MANUAL-CONTENT-END */}
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## Usage Instructions
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Integrate Pylon into the workflow. Manage issues (list, create, get, update, delete, search, snooze, followers, external issues), accounts (list, create, get, update, delete, bulk update, search), contacts (list, create, get, update, delete, search), users (list, get, update, search), teams (list, get, create, update), tags (list, get, create, update, delete), and messages (redact).

‎apps/docs/content/docs/en/tools/zendesk.mdx‎

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{/* MANUAL-CONTENT-START:intro */}
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[Zendesk](https://www.zendesk.com/) is a leading customer service and support platform that enables organizations to efficiently track, prioritize, and solve customer support tickets. Its robust API exposes granular control over all aspects of support, user management, and organizational data, making it a versatile tool for automating business workflows.
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With Zendesk’s rich integration in Sim, your agents can perform nearly any support-related task programmatically. The Zendesk integration provides comprehensive access to actions such as:
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- **Tickets management**:
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- Retrieve lists of tickets or a single ticket (`zendesk_get_tickets`, `zendesk_get_ticket`)
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- Create a new ticket or multiple tickets in bulk (`zendesk_create_ticket`, `zendesk_create_tickets_bulk`)
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- Update a ticket or update multiple tickets at once (`zendesk_update_ticket`, `zendesk_update_tickets_bulk`)
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- Delete tickets, merge tickets, and manage ticket lifecycle (`zendesk_delete_ticket`, `zendesk_merge_tickets`)
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- **User operations**:
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- Fetch all users, get a single user, or get your current Zendesk user (`zendesk_get_users`, `zendesk_get_user`, `zendesk_get_current_user`)
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- Search users, create a user, create users in bulk, update users (single or bulk), and delete users (`zendesk_search_users`, `zendesk_create_user`, `zendesk_create_users_bulk`, `zendesk_update_user`, `zendesk_update_users_bulk`, `zendesk_delete_user`)
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- **Organization operations**:
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- List organizations, get a single organization, or search for organizations (`zendesk_get_organizations`, `zendesk_get_organization`, `zendesk_search_organizations`)
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- Create a new organization or multiple at once, update, and delete organizations (`zendesk_create_organization`, `zendesk_create_organizations_bulk`, `zendesk_update_organization`, `zendesk_delete_organization`)
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- **Advanced data access and search**:
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- Powerful search capabilities across tickets, users, and organizations (`zendesk_search`)
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- Count matched results for a search query (`zendesk_search_count`)
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- Export search results for reporting or downstream automation (`zendesk_export_search`)
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**Bulk operations** are available for tickets, users, and organizations, allowing you to automate updates or creations at scale. Every major resource (tickets, users, orgs) can be created, listed, updated, deleted, or queried both individually and in batches.
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By leveraging these tools, Sim agents can take complex support scenarios such as onboarding, triage, escalations, ticket merging, and reporting and make them hands-free and fully automated. This enables your workflows to efficiently keep CRM data synchronized, support customers in real-time, and maintain clean, integrated records.
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Whether you need to power support chatbots, automate escalations, sync user databases, or generate cross-system reports, the Zendesk integration in Sim provides granular control for any customer support automation need.
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[Zendesk](https://www.zendesk.com/) is a leading customer service and support platform that empowers organizations to efficiently manage support tickets, users, and organizations through a robust set of tools and APIs. The Zendesk integration in Sim lets your agents automate key support operations and synchronize your support data with the rest of your workflow.
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With Zendesk in Sim, you can:
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- **Manage Tickets:**
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- Retrieve lists of support tickets with advanced filtering and sorting.
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- Get detailed information on a single ticket for tracking and resolution.
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- Create new tickets individually or in bulk to log customer issues programmatically.
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- Update tickets or apply bulk updates to streamline complex workflows.
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- Delete or merge tickets as cases are resolved or duplicates arise.
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- **User Management:**
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- Retrieve lists of users or search users by criteria to keep your customer and agent directories up-to-date.
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- Get detailed information on individual users or the current logged-in user.
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- Create new users or onboard them in bulk, automating customer and agent provisioning.
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- Update or bulk update user details to ensure information accuracy.
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- Delete users as needed for privacy or account management.
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- **Organization Management:**
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- List, search, and autocomplete organizations for streamlined support and account management.
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- Get organization details and keep your database organized.
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- Create, update, or delete organizations to reflect changes in your customer base.
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- Perform bulk organization creation for large onboarding efforts.
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- **Advanced Search & Analytics:**
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- Use versatile search endpoints to quickly locate tickets, users, or organizations by any field.
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- Retrieve counts of search results to power reporting and analytics.
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By leveraging Zendesk’s Sim integration, your automated workflows can seamlessly handle support ticket triage, user onboarding/offboarding, company management, and keep your support operations running smoothly. Whether you’re integrating support with product, CRM, or automation systems, Zendesk tools in Sim provide robust, programmatic control to power best-in-class support at scale.
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{/* MANUAL-CONTENT-END */}
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## Usage Instructions
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Integrate Zendesk into the workflow. Can get tickets, get ticket, create ticket, create tickets bulk, update ticket, update tickets bulk, delete ticket, merge tickets, get users, get user, get current user, search users, create user, create users bulk, update user, update users bulk, delete user, get organizations, get organization, autocomplete organizations, create organization, create organizations bulk, update organization, delete organization, search, search count.

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