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Unable to access new Mozilla account, unknown account #20317

@Maverickoso

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@Maverickoso

Created new Mozilla account under my new alternate email address, email_placeholder@zohomailcloud.ca. Went through the process, believe I used the sessions 'suggest a strong password' in Firefox. Trialing out Linux distros so the 'cached' entry was later wiped.

When I got to try to create a new Mozilla account with that same email address on the sign-up page, it directs me to sign in, instead. To which I don't know the strong suggested password (see above) and trying password reset results in an 'Unknown account' error.

I believe the account is stuck in an auth loop. Database entry with NULL, or something along those lines.

Thanks!

MK

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