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# Troubleshooting

Contents

- Troubleshooting
  - Obtaining matplotlib version
  - `matplotlib` install location
  - `matplotlib` configuration and cache directory locations
  - Getting help
  - Problems with recent git versions

## Obtaining matplotlib version

To find out your matplotlib version number, import it and print the `__version__` attribute:

    >>> import matplotlib
    >>> matplotlib.__version__
    '0.98.0'

## `matplotlib` install location

You can find what directory matplotlib is installed in by importing it and printing the `__file__` attribute:

    >>> import matplotlib
    >>> matplotlib.__file__
    '/home/jdhunter/dev/lib64/python2.5/site-packages/matplotlib/__init__.pyc'

## `matplotlib` configuration and cache directory locations

Each user has a matplotlib configuration directory which may contain a matplotlibrc file. To locate your `matplotlib/` configuration directory, use `matplotlib.get_configdir()`:

    >>> import matplotlib as mpl
    >>> mpl.get_configdir()
    '/home/darren/.config/matplotlib'

On unix-like systems, this directory is generally located in your `HOME` directory under the `.config/` directory.

In addition, users have a cache directory. On unix-like systems, this is separate from the configuration directory by default. To locate your `.cache/` directory, use `matplotlib.get_cachedir()`:

    >>> import matplotlib as mpl
    >>> mpl.get_cachedir()
    '/home/darren/.cache/matplotlib'

On windows, both the config directory and the cache directory are the same and are in your `Documents and Settings` or `Users` directory by default:

    >>> import matplotlib as mpl
    >>> mpl.get_configdir()
    'C:\\Documents and Settings\\jdhunter\\.matplotlib'
    >>> mpl.get_cachedir()
    'C:\\Documents and Settings\\jdhunter\\.matplotlib'

If you would like to use a different configuration directory, you can do so by specifying the location in your `MPLCONFIGDIR` environment variable – see Setting environment variables in Linux and OS-X. Note that `MPLCONFIGDIR` sets the location of both the configuration directory and the cache directory.

## Getting help

There are a number of good resources for getting help with matplotlib. There is a good chance your question has already been asked:

> - The mailing list archive.
> - Github issues.
> - Stackoverflow questions tagged matplotlib.

If you are unable to find an answer to your question through search, please provide the following information in your e-mail to the mailing list:

> - your operating system; (Linux/UNIX users: post the output of `uname -a`)

> - matplotlib version:

>       python -c `import matplotlib; print matplotlib.__version__`

> - where you obtained matplotlib (e.g., your Linux distribution’s packages, github, PyPi, or Anaconda or Enthought Canopy).

> - any customizations to your `matplotlibrc` file (see Customizing matplotlib).

> - if the problem is reproducible, please try to provide a minimal, standalone Python script that demonstrates the problem. This is the critical step. If you can’t post a piece of code that we can run and reproduce your error, the chances of getting help are significantly diminished. Very often, the mere act of trying to minimize your code to the smallest bit that produces the error will help you find a bug in your code that is causing the problem.

> - you can get very helpful debugging output from matlotlib by running your script with a `verbose-helpful` or `--verbose-debug` flags and posting the verbose output the lists:

>       > python simple_plot.py --verbose-helpful > output.txt

If you compiled matplotlib yourself, please also provide

> - any changes you have made to `setup.py` or `setupext.py`

> - the output of:

>       rm -rf build
>       python setup.py build

>   The beginning of the build output contains lots of details about your platform that are useful for the matplotlib developers to diagnose your problem.

> - your compiler version – e.g., `gcc --version`

Including this information in your first e-mail to the mailing list will save a lot of time.

You will likely get a faster response writing to the mailing list than filing a bug in the bug tracker. Most developers check the bug tracker only periodically. If your problem has been determined to be a bug and can not be quickly solved, you may be asked to file a bug in the tracker so the issue doesn’t get lost.

## Problems with recent git versions

First make sure you have a clean build and install (see How to completely remove matplotlib), get the latest git update, install it and run a simple test script in debug mode:

    rm -rf build
    rm -rf /path/to/site-packages/matplotlib*
    git pull
    python setup.py install > build.out
    python examples/pylab_examples/simple_plot.py --verbose-debug > run.out

and post `build.out` and `run.out` to the matplotlib-devel mailing list (please do not post git problems to the users list).

Of course, you will want to clearly describe your problem, what you are expecting and what you are getting, but often a clean build and install will help. See also Getting help.