"""Create a support ticket."""

# :license: MIT, see LICENSE for more details.

import click

import SoftLayer

from SoftLayer.CLI import environment

from SoftLayer.CLI import helpers

from SoftLayer.CLI import ticket

@click.command()

@click.option('--title', required=True, help="The title of the ticket")

@click.option('--subject-id', type=int, required=True,

help="""The subject id to use for the ticket,

issue 'slcli ticket subjects' to get the list""")

@click.option('--body', help="The ticket body")

@click.option('--hardware', 'hardware_identifier',

help="The identifier for hardware to attach")

@click.option('--virtual', 'virtual_identifier',

help="The identifier for a virtual server to attach")

@click.option('--priority', 'priority', type=click.Choice(['1', '2', '3', '4']), default=None,

help="""Ticket priority, from 1 (Critical) to 4 (Minimal Impact).

Only settable with Advanced and Premium support. See https://www.ibm.com/cloud/support""")

@environment.pass_env

def cli(env, title, subject_id, body, hardware_identifier, virtual_identifier, priority):

"""Create a support ticket."""

ticket_mgr = SoftLayer.TicketManager(env.client)

if body is None:

body = click.edit('\n\n' + ticket.TEMPLATE_MSG)

created_ticket = ticket_mgr.create_ticket(

title=title,

body=body,

subject=subject_id,

priority=priority)

if hardware_identifier:

hardware_mgr = SoftLayer.HardwareManager(env.client)

hardware_id = helpers.resolve_id(hardware_mgr.resolve_ids, hardware_identifier, 'hardware')

ticket_mgr.attach_hardware(created_ticket['id'], hardware_id)

if virtual_identifier:

vs_mgr = SoftLayer.VSManager(env.client)

vs_id = helpers.resolve_id(vs_mgr.resolve_ids, virtual_identifier, 'VS')

ticket_mgr.attach_virtual_server(created_ticket['id'], vs_id)

env.fout(ticket.get_ticket_results(ticket_mgr, created_ticket['id']))