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cloudstack-agent in restart loop #11730

@yadvr

Description

@yadvr

problem

On my arm64/KVM host, ovftool & virt-v2v isn't available and it kills the agent when the version isn't found:

2025-09-26 13:05:09,277 INFO  [kvm.storage.LibvirtStorageAdaptor] (AgentRequest-Handler-2:[]) (logid:075c27e6) Attempting to create storage pool dc9afbc9-aec9-30ff-81c8-9a9aa1485c68 (NetworkFilesystem) in libvirt
2025-09-26 13:05:09,279 INFO  [kvm.storage.LibvirtStorageAdaptor] (AgentRequest-Handler-2:[]) (logid:075c27e6) Found existing defined storage pool dc9afbc9-aec9-30ff-81c8-9a9aa1485c68, using it.
2025-09-26 13:05:09,290 INFO  [kvm.storage.LibvirtStorageAdaptor] (AgentRequest-Handler-2:[]) (logid:075c27e6) Trying to fetch storage pool dc9afbc9-aec9-30ff-81c8-9a9aa1485c68 from libvirt
2025-09-26 13:05:09,570 INFO  [cloud.agent.Agent] (AgentRequest-Handler-3:[]) (logid:075c27e6) Processing agent ready command, agent id = 179, uuid = 9b3bc304-101e-46f5-a399-ad2d596a3dcd, name = kvmpi.onprem.in
2025-09-26 13:05:09,573 INFO  [cloud.agent.Agent] (AgentRequest-Handler-3:[]) (logid:075c27e6) Ready command is processed for agent [id: 179, uuid: 9b3bc304-101e-46f5-a399-ad2d596a3dcd, name: kvmpi.onprem.in]
2025-09-26 13:05:09,838 WARN  [utils.script.Script] (AgentRequest-Handler-3:[]) (logid:075c27e6) Execution of process [3140165] for command [/bin/bash -c ovftool --version ] failed.
2025-09-26 13:05:09,839 WARN  [utils.script.Script] (AgentRequest-Handler-3:[]) (logid:075c27e6) Process [3140165] for command [/bin/bash -c ovftool --version ] encountered the error: [127].
2025-09-26 13:05:09,888 INFO  [cloud.agent.Agent] (AgentShutdownThread:[]) (logid:) Stopping the agent: Reason = sig.kill

versions

ACS 4.21, KVM on both arm64 & x86

The steps to reproduce the bug

No response

What to do about it?

It should report tools arent' available but not kill the agent; for env that don't want to use virt-v2v or ovftool

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