' . __( 'Enter each respondent email address, separated with a comma', 'supportflow' ) . '
';
+ /**
+ * Add a form element where you can choose cc and bcc receiver of reply
+ */
+ public function meta_box_cc_bcc() {
+ $cc_value = get_post_meta( get_the_ID(), '_sf_autosave_cc', true );
+ $bcc = get_post_meta( get_the_ID(), '_sf_autosave_bcc', true );
+ ?>
+
' . __( 'There is an account already exists with same host name and user name. Please create a new account with different settings.', 'supportflow' ) . '
';
+ break;
+ case self::IMAP_HOST_NOT_FOUND:
+ echo '
' . sprintf( __( 'Unable to connect to %s. Please check your IMAP host name.', 'supportflow' ), esc_html( $_POST['imap_host'] ) ) . '
';
+ break;
+ case self::IMAP_TIME_OUT:
+ echo '
' . sprintf( __( 'Time out while connecting to %s. Please check your IMAP port number and host name.', 'supportflow' ), esc_html( $_POST['imap_host'] ) ) . '
';
+ break;
+ case self::IMAP_INVALID_CREDENTIALS:
+ echo '
' . __( 'Unable to connect with given username/password combination. Please re-check your username and password', 'supportflow' ) . '
';
+ break;
+ case self::IMAP_CONNECTION_FAILED:
+ echo '
' . __( 'Unknown error while connecting to the IMAP server. Please check your IMAP settings and try again.', 'supportflow' ) . '
';
+ break;
+ case self::SMTP_AUTHENTICATION_FAILED:
+ echo '
' . __( 'Unable to authenticate SMTP account. Please check your SMTP setting and try again.', 'supportflow' ) . '
' . __( 'Please check the tags/E-Mail accounts for which you want to receive E-Mail notifications of replies. You will be able to override E-Mail notifications settings for individual tickets.', 'supportflow' ) . '
');
+ $('#reply-attachments').val($('#reply-attachments').val() + _.escape(this.id) + ',');
+ });
+ });
+
+ frame.open();
+ return false;
+ },
+
+ remove: function (event) {
+ if (confirm(SFTicketAttachments.sure_remove)) {
+ var attachment_id = $(this).data('attachment-id');
+ var reply_attachments = $('#reply-attachments').val();
+ reply_attachments = reply_attachments.replace(',' + attachment_id + ',', ',');
+
+ // Remove attachment ID from hidden input box
+ $('#reply-attachments').val(reply_attachments)
+
+ // Remove attachment from attachment list
+ $(this).closest('.reply-attachment').remove();
+ }
+ event.preventDefault();
+ },
+
+ };
+
+ attachment_uploader.init();
+
+});
\ No newline at end of file
diff --git a/js/tickets.js b/js/tickets.js
new file mode 100644
index 0000000..d9896c3
--- /dev/null
+++ b/js/tickets.js
@@ -0,0 +1,64 @@
+jQuery(document).ready(function ($) {
+ $('#supportflow-details .meta-item-ok-button').click(function (event) {
+ var dropdown = $(this).siblings('.meta-item-dropdown').children('option:selected');
+ var meta_item = $(this).closest('.meta-item');
+ var form_input = meta_item.children('.meta-item-name');
+ var label = meta_item.children('.meta-item-label');
+
+ form_input.val(dropdown.val());
+ label.text(dropdown.text());
+
+ event.preventDefault();
+ });
+
+ $('#supportflow-details .meta-item-toggle-button').click(function (event) {
+ $(this).closest('.meta-item').children('.meta-item-toggle-content').toggle(250);
+ event.preventDefault();
+ });
+
+ // Require title and atleast customer before saving a ticket
+ $('.save-button').click(function (event) {
+ if ('' == $('#subject').val()) {
+ $('#subject').focus();
+ alert(SFTickets.no_title_msg);
+ event.preventDefault();
+ return;
+ }
+ if ('' == $('#customers').val()) {
+ $('#customers').focus();
+ alert(SFTickets.no_customer_msg);
+ event.preventDefault();
+ return;
+ }
+ });
+
+ // Submit post if user pressed Ctrl+Enter in reply content box
+ $('#reply').keypress(function (event) {
+ if (event.ctrlKey && ( event.keyCode == 10 || event.keyCode == 13 ) && $(this).val() != '') {
+ $('.save-button').first().click();
+ }
+ });
+
+ // Toggle submit button text (Send Message/Add private note)
+ $('#mark-private').change(function () {
+ if ('post.php' == SFTickets.pagenow) {
+ if ($('#mark-private').prop('checked')) {
+ $('#insert-reply').val(SFTickets.add_private_note);
+ } else {
+ $('#insert-reply').val(SFTickets.send_msg);
+ }
+ }
+ });
+
+ // Close ticket wehen close ticket button is submitted
+ $('#close-ticket-submit').click(function (event) {
+ $("#post .meta-item input[name='post_status']").val('sf_closed');
+ });
+
+ // Show quoted text
+ $('.sf_toggle_quoted_text').click(function (event) {
+ event.preventDefault();
+ $(this).parent().html($(this).data('quoted_text'))
+ });
+
+});
diff --git a/js/toggle-links.js b/js/toggle-links.js
new file mode 100644
index 0000000..3f34ec5
--- /dev/null
+++ b/js/toggle-links.js
@@ -0,0 +1,24 @@
+jQuery(document).ready(function ($) {
+ // Close all the different stat tables and toggle the status of clicked stat table
+ $('.toggle-link').click(function (event) {
+ var current = $(this).siblings('.toggle-content').css('display');
+ $('.toggle-content').hide(500);
+ $('.toggle-link').prop('title', SFToggleLinks.expand);
+ if ('none' == current) {
+ $(this).siblings('.toggle-content').show(500);
+ $(this).prop('title', SFToggleLinks.collapse);
+ }
+ event.preventDefault();
+ });
+
+ // Set different type of statistics link title at page load
+ $($('.toggle-content')).each(function () {
+ if ('none' == $(this).css('display')) {
+ $(this).siblings('.toggle-link').prop('title', SFToggleLinks.expand);
+ } else {
+ $(this).siblings('.toggle-link').prop('title', SFToggleLinks.collapse);
+ }
+
+ $('.toggle-content').first().show(500);
+ });
+});
\ No newline at end of file
diff --git a/package.json b/package.json
new file mode 100644
index 0000000..4c0a087
--- /dev/null
+++ b/package.json
@@ -0,0 +1,14 @@
+{
+ "name" : "SupportFlow",
+ "devDependencies": {
+ "grunt-contrib-uglify": "^0.5.1",
+ "grunt" : "^0.4.5",
+ "grunt-contrib-watch" : "^0.6.1",
+ "grunt-contrib-cssmin": "^0.10.0"
+ },
+ "repository" : {
+ "type": "git",
+ "url" : "https://github.com/SupportFlow/supportflow.git"
+ },
+ "homepage" : "https://github.com/SupportFlow/supportflow"
+}
diff --git a/readme.txt b/readme.txt
index e69de29..3f7a735 100644
--- a/readme.txt
+++ b/readme.txt
@@ -0,0 +1,116 @@
+=== SupportFlow ===
+Contributors: VarunAgw, danielbachhuber, Viper007Bond, andrewspittle, iandunn, kovshenin
+Tags: Ticket, support, admin, customer, customer support, help desk, helpdesk, IT, support, ticket
+Requires at least: 3.5
+Tested up to: 4.5
+Stable tag: 0.7
+License: GPLv2 or later
+License URI: http://www.gnu.org/licenses/gpl-2.0.html
+
+SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
+
+== Description ==
+SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
+
+###A few of its features are:
+
++ Allow agents to create/reply tickets using web interface.
+
++ Customers can create ticket by sending an E-Mail or filling a web based form.
+
++ Agents can opt to get E-Mail notifications of replies of tickets.
+
++ Administrator can limit agents access to particular tags.
+
++ Administrators can see daily/weekly/monthly ticket statistics.
+
++ Agents can view tickets assigned to them in admin dashboard.
+
++ Agents can insert predefined replies to the tickets.
+
++ Agents can add their signature to tickets using one-click.
+
++ Agents can forward whole conversation to anyone using its E-Mail ID.
+
+To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).
+
+== Installation ==
+1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.
+
+2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.
+
+Now you are ready to use SupportFlow.
+
+== Frequently Asked Questions ==
+### How can I insert a SupportFlow contact form in my site.
+
+Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to.
+
+### Why aren't messages being sent or received? =
+After successfully adding an e-mail account under SupportFlow > E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes.
+
+If it still isn't working, check the log for any error messages or clues. To view the logs, add this line to a
+[functionality plugin](http://wpcandy.com/teaches/how-to-create-a-functionality-plugin/), and then visit the SupportFlow > Log page.
+
+`add_filter( 'supportflow_show_log', '__return_true' );`
+
+**Warning:** The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don't want to share.
+
+
+== Changelog ==
+
+= 0.7 (2016-06-28) =
+* Security: Fix two XSS vulnerabilities: [#145091-h1](https://hackerone.com/reports/145091) with CVSS score [6.1 (Medium)](https://www.first.org/cvss/calculator/3.0#CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N), and [#145086-h1](https://hackerone.com/reports/145086) with CVSS score [4.7 (Medium)](https://www.first.org/cvss/calculator/3.0#CVSS:3.0/AV:N/AC:H/PR:N/UI:R/S:C/C:L/I:L/A:N). Thanks to [whitehatter](https://hackerone.com/whitehatter) for discovering and disclosing them responsibly.
+* Security: Add extra output escaping throughout plugin.
+* Fix: Respect the Reply-To header.
+* Update: Increase Gmail synchronization interval to 10 minutes.
+* [Full changelog](https://github.com/SupportFlow/supportflow/compare/bb204abf5e48d0b3f6d12ebf4435613622ba10bd...fe706ccdb9859af32dddfff1c94c4c7048d794ea)
+
+= 0.6 =
+* Security: Tightened access controls to read and set SupportFlow permissions.
+* Privacy: Prevented leaking e-mail subject lines in search results.
+* Privacy: Prevented leaking customer e-mail addresses to WordPress users that lacked SupportFlow permissions.
+
+= 0.5 =
+* Improved handling of large mailboxes during initial message download.
+* Tickets are now re-opened when new replies are added.
+* Better handling of non-ASCII messages.
+* Outgoing messages are now prefixed with a sequential ticket number instead of a random code.
+* Agents are now notified if a message failed to send.
+* Several minor bug fixes.
+* [Full changelog](https://github.com/SupportFlow/supportflow/compare/518832bf05df04a5f4af6787b253f99269773bd6...a93947b597d5c5a14ec35ef15ec2ca38af60253e)
+
+= 0.4 =
+* Uploads are now attached when sending a reply.
+* Fix the timestamps on replies.
+* Added ctrl-enter keyboard shortcut to submit replies.
+* The original message is now quoted in replies.
+* Added a filter to modify the IMAP cron interval.
+* Added some logging to help troubleshoot problems.
+* [Full changelog](https://github.com/SupportFlow/supportflow/compare/c1535678da9a8380e42672ceef71174f2d01fc88...5675f1d7e2c1dd3e7e8359d409a1e80ca8a8b141)
+
+= 0.3 =
+* Auto-saving tickets
+* Recently created tickets widget in dashboard
+* Ticket assigned to current agent widget in dashboard
+* Other tickets by the customer in view ticket page
+* Allow agents to add signature in ticket
+* Allowing basic HTML in replies
+* Easy creation of support form using [supportflow_submissionform] shortcode
+* Securely saving attachments
+* Fixed bugs
+
+= 0.2 =
+* Fix nonce and escaping bugs.
+* Add ability to forward a ticket to someone outside of SupportFlow.
+* Add a statistics page.
+* Various minor bug fixes.
+* Various UI and UX tweaks.
+
+= 0.1 =
+* Initial release.
+
+== Upgrade Notice ==
+
+= 0.7 =
+Version 0.7 contains fixes for two medium-severity security bugs. We strongly recommend that you upgrade.
diff --git a/supportflow-user-widget.php b/supportflow-user-widget.php
index ec19e95..32197b2 100644
--- a/supportflow-user-widget.php
+++ b/supportflow-user-widget.php
@@ -1,31 +1,22 @@
+ ?>
-
' . __( 'Conversation', 'supportflow' ) . '
'; + echo '';
+ echo '';
+ echo '';
+ echo ' ';
+ echo ' ';
echo '';
- echo '';
+ $signature_label_title = __( 'Append your signature at the bottom of the reply. Signature can be removed or changed in preferences page', 'supportflow' );
+ $insert_signature_default = (boolean) get_user_meta( get_current_user_id(), 'sf_insert_signature_default', true );
+ echo '';
+ echo "';
+ echo '';
echo '';
- if ( 'post-new.php' == $pagenow )
- $submit_text = __( 'Start Thread', 'supportflow' );
- else
+ if ( 'post-new.php' == $pagenow ) {
+ $submit_text = __( 'Start Ticket', 'supportflow' );
+ } else {
$submit_text = __( 'Send Message', 'supportflow' );
- submit_button( $submit_text, 'primary', 'save', false );
+ }
+ submit_button( $submit_text, 'primary save-button', 'insert-reply', false, $submit_attr_array );
echo ' ';
echo '
'; echo '
'; - echo ''; + echo ''; echo ''; - foreach( $private_comments as $comment ) { + if ( ! empty( $private_replies ) ) { + echo '
'; + foreach ( $private_replies as $reply ) { echo '- ';
- echo '
';
- echo wpautop( stripslashes( $comment->comment_content ) );
- if ( $attachment_ids = get_comment_meta( $comment->comment_ID, 'attachment_ids', true ) ) {
- echo '
'; - foreach( $attachment_ids as $attachment_id ) { - $attachment_link = wp_get_attachment_url( $attachment_id ); + echo '';
+ $post_content = stripslashes( $reply->post_content );
+ $post_content = $this->hide_quoted_text( $post_content );
+ $post_content = wpautop( make_clickable( $post_content ) );
+ echo wp_kses( $post_content, 'post' );
+ if ( $attachment_ids = get_post_meta( $reply->ID, 'sf_attachments' ) ) {
+ echo '';
}
echo ' ';
- $comment_date = get_comment_date( get_option( 'date_format' ), $comment->comment_ID );
- $comment_time = get_comment_date( get_option( 'time_format' ), $comment->comment_ID );
- $comment_timestamp = sprintf( __( 'Noted by %1$s on %2$s at %3$s', 'supportflow' ), $comment->comment_author, $comment_date, $comment_time );
- echo '' . esc_html( $comment_timestamp ) . ' ';
+ $reply_author = get_post_meta( $reply->ID, 'reply_author', true );
+ $reply_timestamp = sprintf( __( 'Noted by %1$s on %2$s at %3$s', 'supportflow' ), $reply_author, get_the_date( '', $reply->ID ), get_the_time( '', $reply->ID ) );
+ $modified_gmt = get_post_modified_time( 'U', true, $reply->ID );
+ $last_activity = sprintf( __( '%s ago', 'supportflow' ), human_time_diff( $modified_gmt ) );
+ echo '
'; } - $comments = SupportFlow()->get_thread_comments( get_the_ID(), array( 'status' => 'public' ) ); - if ( !empty( $comments ) ) { - echo ''; - foreach( $comments as $comment ) { + $replies = SupportFlow()->get_ticket_replies( get_the_ID(), array( 'status' => 'public' ) ); + if ( ! empty( $replies ) ) { + echo '
'; + foreach ( $replies as $reply ) { + $reply_author = get_post_meta( $reply->ID, 'reply_author', true ); + $reply_author_email = get_post_meta( $reply->ID, 'reply_author_email', true ); echo '- ';
- echo '
' . get_avatar( $comment->comment_author_email, 72 );
- echo '';
- echo wpautop( stripslashes( $comment->comment_content ) );
- if ( $attachment_ids = get_comment_meta( $comment->comment_ID, 'attachment_ids', true ) ) {
- echo ' ) . ')
',
- 'created' => __( 'Created', 'support' ),
- );
+ 'cb' => $columns['cb'],
+ 'updated' => __( 'Updated', 'supportflow' ),
+ 'title' => __( 'Subject', 'supportflow' ),
+ 'sf_excerpt' => __( 'Excerpt', 'supportflow' ),
+ 'customers' => __( 'Customers', 'supportflow' ),
+ 'status' => __( 'Status', 'supportflow' ),
+ 'author' => __( 'Agent', 'supportflow' ),
+ 'sf_replies' => '',
+ 'email' => __( 'E-Mail account', 'supportflow' ),
+ 'created' => __( 'Created', 'support' ),
+ );
+
return $new_columns;
}
@@ -515,59 +1159,104 @@ public function filter_manage_post_columns( $columns ) {
public function manage_sortable_columns( $columns ) {
$columns['updated'] = 'modified';
$columns['created'] = 'date';
+
return $columns;
}
+ /**
+ * Use the most recent public reply as the post excerpt
+ * on the Manage Tickets view so mode=excerpt works well
+ */
+ public function filter_get_the_excerpt( $orig ) {
+ if ( $reply = array_pop( SupportFlow()->get_ticket_replies( get_the_ID() ) ) ) {
+ $reply_author = get_post_meta( $reply->ID, 'reply_author' );
+
+ return $reply_author . ': "' . wp_trim_excerpt( $reply->post_content ) . '"';
+ } else {
+ return $orig;
+ }
+ }
+
/**
* Produce the column values for the custom columns we created
*/
- function action_manage_posts_custom_column( $column_name, $thread_id ) {
+ function action_manage_posts_custom_column( $column_name, $ticket_id ) {
- switch( $column_name ) {
+ switch ( $column_name ) {
case 'updated':
- $modified_gmt = get_post_modified_time( 'U', true, $thread_id );
- echo sprintf( __( '%s ago', 'supportflow' ), human_time_diff( $modified_gmt ) );
+ $modified_gmt = get_post_modified_time( 'U', true, $ticket_id );
+ echo sprintf( __( '%s ago', 'supportflow' ), esc_html( human_time_diff( $modified_gmt ) ) );
+ break;
+ case 'sf_excerpt':
+ $replies = SupportFlow()->get_ticket_replies( $ticket_id, array( 'posts_per_page' => 1, 'order' => 'ASC' ) );
+ if ( ! isset( $replies[0] ) ) {
+ echo '—';
+ break;
+ }
+ $first_reply = $replies[0]->post_content;
+ if ( strlen( $first_reply ) > 50 ) {
+ $first_reply = substr( $first_reply, 0, 50 );
+ }
+ echo esc_html( $first_reply );
break;
- case 'respondents':
- $respondents = SupportFlow()->get_thread_respondents( $thread_id, array( 'fields' => 'emails' ) );
- if ( empty( $respondents ) )
+ case 'customers':
+ $customers = SupportFlow()->get_ticket_customers( $ticket_id, array( 'fields' => 'emails' ) );
+ if ( empty( $customers ) ) {
+ echo '—';
break;
- foreach( $respondents as $key => $respondent_email ) {
- $args = array(
- SupportFlow()->respondents_tax => SupportFlow()->get_email_hash( $respondent_email ),
- 'post_type' => SupportFlow()->post_type,
- );
- $respondent_link = '' . $respondent_email . '';
- $respondents[$key] = get_avatar( $respondent_email, 16 ) . ' ' . $respondent_link;
}
- echo implode( '';
- echo "{$comments}";
+ echo "". esc_html( $replies ) ."";
echo ' ';
break;
case 'created':
- $created_time = get_the_time( get_option( 'time_format' ) . ' T', $thread_id );
- $created_date = get_the_time( get_option( 'date_format' ), $thread_id );
- echo sprintf( __( '%s';
+ echo "";
+ $table->display();
+ echo " ";
+
+ echo ' ';
+ }
+
+ }
+
+}
+
+SupportFlow()->extend->dashboard = new SupportFlow_Dashboard();
diff --git a/classes/class-supportflow-email-accounts.php b/classes/class-supportflow-email-accounts.php
new file mode 100644
index 0000000..cc38f27
--- /dev/null
+++ b/classes/class-supportflow-email-accounts.php
@@ -0,0 +1,488 @@
+email_accounts;
+ $email_accounts = get_option( 'sf_email_accounts', array() );
+
+ $existing_email_accounts = & $this->existing_email_accounts;
+ $existing_email_accounts = array();
+ foreach ( $email_accounts as $uid => $email_account ) {
+ if ( ! empty( $email_account ) ) {
+ $existing_email_accounts[$uid] = $email_account;
+ }
+ }
+ }
+
+ function action_admin_menu() {
+ $post_type = SupportFlow()->post_type;
+ $this->slug = 'sf_accounts';
+ // Create a menu (SupportFlow->E-Mail Accounts)
+ add_submenu_page(
+ "edit.php?post_type=$post_type",
+ __( 'SupportFlow E-Mail Accounts', 'supportflow' ),
+ __( 'E-Mail Accounts', 'supportflow' ),
+ 'manage_options',
+ $this->slug,
+ array( $this, 'settings_page' )
+ );
+
+ }
+
+ /*
+ * Return an array containing E-Mail accounts
+ */
+ function get_email_accounts( $existing_only = false ) {
+ if ( $existing_only ) {
+ return $this->existing_email_accounts;
+ } else {
+ return $this->email_accounts;
+ }
+ }
+
+ /**
+ * Return a single E-Mail account
+ *
+ * @param integer $id ID of E-Mail account
+ *
+ * @return null|array array containing E-Mail account on success else null
+ */
+ function get_email_account( $id ) {
+ $email_accounts = & $this->email_accounts;
+ if ( isset( $email_accounts[$id] ) && ! empty( $email_accounts[$id] ) ) {
+ return $email_accounts[$id];
+ } else {
+ return null;
+ }
+ }
+
+ /*
+ * Loads the setting page to add/remove E-Mail accounts
+ */
+ function settings_page() {
+ echo '
+ ';
+
+ $this->insert_script();
+ }
+
+ /*
+ * Add/remove E-Mail accounts if submitted by user
+ */
+ function process_form_submission() {
+ $action = isset( $_POST['action'] ) ? $_POST['action'] : '';
+ $imap_ssl = isset( $_POST['imap_ssl'] ) && 'on' == $_POST['imap_ssl'] ? true : false;
+ $smtp_ssl = isset( $_POST['smtp_ssl'] ) && 'on' == $_POST['smtp_ssl'] ? true : false;
+
+ // Create new account
+ if ( 'add' == $action && isset( $_POST['imap_host'], $_POST['imap_port'], $_POST['smtp_host'], $_POST['smtp_port'], $_POST['username'], $_POST['password'], $_POST['_wpnonce'] ) && wp_verify_nonce( $_POST['_wpnonce'], 'add_email_account' ) ) {
+
+ $res = $this->add_email_account( $_POST['imap_host'], $_POST['imap_port'], $imap_ssl, $_POST['smtp_host'], $_POST['smtp_port'], $smtp_ssl, $_POST['username'], $_POST['password'] );
+
+ switch ( $res ) {
+
+ case self::SUCCESS:
+ echo '
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ string conversion ?>
+
+
+
+
+
+
+
+
+
+ extend->logger = new SupportFlow_Logger();
diff --git a/classes/class-supportflow-permissions.php b/classes/class-supportflow-permissions.php
index 1503f88..6d5faf5 100644
--- a/classes/class-supportflow-permissions.php
+++ b/classes/class-supportflow-permissions.php
@@ -2,47 +2,440 @@
/**
* Sets up the permissions for SupportFlow
*
- * @since 0.1
+ * @since 0.1
*/
-class SupportFlow_Permissions extends SupportFlow {
+
+defined( 'ABSPATH' ) or die( "Cheatin' uh?" );
+
+class SupportFlow_Permissions {
/**
* Holds all of the capabilities managed by SupportFlow.
*
- * @access private
- * @var array
+ * @access private
+ * @var array
*/
private $_caps = array();
/**
* Array of user roles and associated capabilities.
*
- * @access private
- * @var array
+ * @access private
+ * @var array
*/
private $_role_cap_map = array();
/**
* Construct the object and initiate actions to setup permissions.
*
- * @access public
- * @since 0.1
- * @uses add_action
+ * @access public
+ * @since 0.1
+ * @uses add_action
*
- * @return SupportFlow_Permissions
+ * @return SupportFlow_Permissions
*/
public function __construct() {
add_action( 'supportflow_after_setup_actions', array( $this, 'setup_actions' ) );
+ add_action( 'admin_menu', array( $this, 'action_admin_menu' ) );
+ add_action( 'admin_init', array( $this, 'action_admin_init' ) );
+ add_action( 'wp_ajax_get_user_permissions', array( $this, 'action_wp_ajax_get_user_permissions' ) );
+ add_action( 'wp_ajax_set_user_permission', array( $this, 'action_wp_ajax_set_user_permission' ) );
+ }
+
+ public function action_admin_menu() {
+ $this->slug = 'sf_permissions';
+ add_submenu_page(
+ 'edit.php?post_type=' . SupportFlow()->post_type,
+ __( 'Permissions', 'supportflow' ),
+ __( 'Permissions', 'supportflow' ),
+ 'manage_options',
+ $this->slug,
+ array( $this, 'permissions_page' )
+ );
+
+ }
+
+ public function action_admin_init() {
+ add_filter( 'user_has_cap', array( $this, 'limit_user_permissions' ), 10, 3 );
+ }
+
+ /*
+ * Return an array containing all the tags and E-Mail accounts user have access to
+ */
+ public function get_user_permissions_data( $user_id ) {
+ $user_permissions = get_user_meta( $user_id, 'sf_permissions', true );
+ if ( ! is_array( $user_permissions ) ) {
+ $user_permissions = array( 'tags' => array(), 'email_accounts' => array() );
+ }
+
+ return $user_permissions;
+ }
+
+ public function permissions_page() {
+ $this->insert_script();
+ ?>
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ show_permissions_table( $this->get_user_permissions( 0 ) ) ?>
+
+ enqueue_script( 'supportflow-permissions', 'permissions.js' );
+
+ wp_localize_script( $handle, 'SFPermissions', array(
+ '_get_user_permissions_nonce' => wp_create_nonce( 'get_user_permissions' ),
+ 'changing_status' => __( 'Changing status, please wait.', 'supportflow' ),
+ '_set_user_permission_nonce' => wp_create_nonce( 'set_user_permission' ),
+ 'failed_changing_status' => __( 'Failed changing state. Old state is reverted.', 'supportflow' ),
+ 'allowed' => __( 'Allowed', 'supportflow' ),
+ 'not_allowed' => __( 'Not allowed', 'supportflow' ),
+ ) );
+ }
+
+ public function action_wp_ajax_get_user_permissions() {
+ check_ajax_referer( 'get_user_permissions', '_get_user_permissions_nonce' );
+
+ if ( ! current_user_can( 'manage_options' ) ) {
+ wp_send_json_error( __( 'Access denied.', 'supportflow' ) );
+ }
+
+ if (
+ ! isset( $_POST['user_id'], $_POST['status'] ) ||
+ ! is_numeric( $_POST['user_id'] ) ||
+ ! in_array( $_POST['status'], array( 'any', 'allowed_only', 'disallowed_only' ) )
+ ) {
+ exit;
+ }
+
+ $user_id = (int) $_POST['user_id'];
+ $status = $_POST['status'];
+
+ if ( 'allowed_only' == $status ) {
+ $get_allowed = true;
+ $get_disallowed = false;
+ } elseif ( 'disallowed_only' == $status ) {
+ $get_allowed = false;
+ $get_disallowed = true;
+ } else {
+ $get_allowed = true;
+ $get_disallowed = true;
+ }
+ $this->show_permissions_table( $this->get_user_permissions( $user_id, $get_allowed, $get_disallowed ) );
+ exit;
+ }
+
+ public function show_permissions_table( $user_permissions ) {
+ $message = __( 'No tag/e-mail accounts found. %s before setting user permissions.';
+
+ $this->insert_scripts();
+
+ $this->user_ticket_signature_page();
+ echo ' ';
+ }
+
+ public function user_ticket_signature_page() {
+ if (
+ isset( $_POST['action'], $_POST['_wpnonce'], $_POST['update_signature_value'] ) &&
+ 'update_signature' == $_POST['action'] &&
+ wp_verify_nonce( $_POST['_wpnonce'], 'update_signature' )
+ ) {
+ $signature = wp_kses( $_POST['update_signature_value'], array() );
+ update_user_meta( get_current_user_id(), 'sf_user_signature', $signature );
+
+ $insert_signature_default = isset( $_REQUEST['insert_signature_default'] ) && 'on' == $_REQUEST['insert_signature_default'];
+ update_user_meta( get_current_user_id(), 'sf_insert_signature_default', $insert_signature_default );
+
+ $sign_updated = true;
+ } else {
+ $signature = get_user_meta( get_current_user_id(), 'sf_user_signature', true );
+ $insert_signature_default = (boolean) get_user_meta( get_current_user_id(), 'sf_insert_signature_default', true );
+ }
+
+ ?>
+
+
+ ' . __( 'Signature updated successfully.', 'supportflow' ) . '';
+ } ?>
+
+ __( 'Privilege', 'supportflow' ),
+ 'type' => __( 'Type', 'supportflow' ),
+ 'status' => __( 'Status', 'supportflow' ),
+ );
+
+ $no_items = __( "You don't have permission to any tag/e-mail account, or maybe no tag/e-mail account exists yet. Please ask your administrator to give you permission to an e-mail account or tag.", 'supportflow' );
+
+ $data = array();
+ $notification_settings = SupportFlow()->extend->email_notifications->get_notifications_settings( get_current_user_id() );
+ foreach ( $notification_settings as $id => $notification_setting ) {
+ $identfier = json_encode( array(
+ 'privilege_type' => $notification_setting['privilege_type'],
+ 'privilege_id' => $notification_setting['privilege_id'],
+ ) );
+ $status = "';
+ $status .= " ";
+ $data[] = array(
+ 'status' => $status,
+ 'privilege' => esc_html( $notification_setting['privilege'] ),
+ 'type' => $notification_setting['type'],
+ );
+ }
+
+ $email_notifications_table = new SupportFlow_Table( 'sf_email_accounts_table' );
+ $email_notifications_table->set_columns( $columns );
+ $email_notifications_table->set_no_items( $no_items );
+ $email_notifications_table->set_data( $data );
+
+ echo '';
+ $email_notifications_table->display();
+ echo ' ';
+ }
+
+ /**
+ * AJAX request to change user E-Mail notification settings
+ */
+ public function action_wp_ajax_set_email_notfication() {
+ check_ajax_referer( 'set_email_notfication', '_set_email_notfication_nonce' );
+
+ if ( ! isset( $_POST['privilege_type'] )
+ || ! isset( $_POST['privilege_id'] )
+ || ! isset( $_POST['allowed'] )
+ || ! in_array( $_POST['privilege_type'], array( 'email_accounts', 'tags' ) )
+ ) {
+ exit;
+ }
+
+ $privilege_type = $_POST['privilege_type'];
+ $privilege_id = $_POST['privilege_id'];
+ $allowed = 'true' == $_POST['allowed'] ? true : false;
+
+ echo absint( SupportFlow()->extend->email_notifications->set_notfication_settings( $privilege_type, $privilege_id, $allowed ) );
+ exit;
+ }
+
+
+}
+
+SupportFlow()->extend->preferences = new SupportFlow_Preferences();
diff --git a/classes/class-supportflow-statistics.php b/classes/class-supportflow-statistics.php
new file mode 100644
index 0000000..c51c8a5
--- /dev/null
+++ b/classes/class-supportflow-statistics.php
@@ -0,0 +1,411 @@
+slug = 'sf_statistics';
+
+ // Creates a submenu in SupportFlow menu
+ add_submenu_page(
+ 'edit.php?post_type=' . SupportFlow()->post_type,
+ __( 'Statistics', 'supportflow' ),
+ __( 'Statistics', 'supportflow' ),
+ 'manage_options',
+ $this->slug,
+ array( $this, 'statistics_page' )
+ );
+ }
+
+ /**
+ * Display whole statistics page
+ */
+ public function statistics_page() {
+ // Add JS and CSS code required by page
+ $this->insert_css_code();
+ $this->insert_script();
+ ?>
+
+
+
+
+
+
+
+
+ show_overall_stats() ?>
+
+
+
+
+
+
+
+
+
+ show_tag_stats() ?>
+
+
+
+
+
+
+
+
+
+ show_30_days_stats() ?>
+
+
+
+
+
+
+
+
+
+ show_12_month_stats() ?>
+
+
+
+
+
+
+
+
+
+ show_5_year_stats() ?>
+
+
+
+
+
+
+ enqueue_script( 'supportflow-statistics', 'toggle-links.js' );
+
+ wp_localize_script( $handle, 'SFToggleLinks', array(
+ 'expand' => __( 'Expand', 'supportflow' ),
+ 'collapse' => __( 'Collapse', 'supportflow' ),
+ ) );
+ }
+
+ /*
+ * Show overall stats table.
+ * Currently shows today, yesterday and overall (whole life) ticket stats
+ */
+ public function show_overall_stats() {
+ $statistics_table = new SupportFlow_Table();
+ $items = array();
+
+ $statistics_table->set_columns( array(
+ 'table_date' => __( 'Date', 'supportflow' ),
+ 'table_new' => __( 'New tickets', 'supportflow' ),
+ 'table_open' => __( 'Open tickets', 'supportflow' ),
+ 'table_closed' => __( 'Closed tickets', 'supportflow' ),
+ ) );
+
+ $labels = array( 'Today', 'Yesterday' );
+ for ( $i = 0; $i < 2; $i ++ ) {
+ $date_time = strtotime( '-' . $i . ' days' );
+
+ $link_date = date( "Ymd", $date_time );
+ $link_value = date( "j-M-Y", $date_time );
+ $post_date = array(
+ 'year' => (int) date( "Y", $date_time ),
+ 'month' => (int) date( "m", $date_time ),
+ 'day' => (int) date( "j", $date_time ),
+ );
+
+ $items[] = $this->get_post_data_by_date( $post_date, $link_date, __( $labels[$i], 'supportflow' ) );
+ }
+
+ $items[] = $this->get_post_data_by_date( null, null, __( 'Total tickets', 'supportflow' ) );
+
+ $statistics_table->set_data( $items );
+ $statistics_table->display();
+ }
+
+
+ /*
+ * Show tickets status per tag
+ */
+ public function show_tag_stats() {
+ $statistics_table = new SupportFlow_Table();
+ $items = array();
+
+ $statistics_table->set_columns( array(
+ 'table_tag' => __( 'Tag', 'supportflow' ),
+ 'table_new' => __( 'New tickets', 'supportflow' ),
+ 'table_open' => __( 'Open tickets', 'supportflow' ),
+ 'table_closed' => __( 'Closed tickets', 'supportflow' ),
+ ) );
+
+ foreach ( get_terms( SupportFlow()->tags_tax, 'hide_empty=0' ) as $tag ) {
+ $items[] = $this->get_post_data_by_tag( $tag->slug, $tag->slug, $tag->name );
+ }
+
+ $statistics_table->set_data( $items );
+ $statistics_table->display();
+ }
+
+
+ /*
+ * Shows stats of ticket created in last 30 days
+ */
+ public function show_30_days_stats() {
+ $statistics_table = new SupportFlow_Table();
+ $items = array();
+
+ $statistics_table->set_columns( array(
+ 'table_date' => __( 'Date', 'supportflow' ),
+ 'table_new' => __( 'New tickets', 'supportflow' ),
+ 'table_open' => __( 'Open tickets', 'supportflow' ),
+ 'table_closed' => __( 'Closed tickets', 'supportflow' ),
+ ) );
+
+ for ( $i = 0; $i < 30; $i ++ ) {
+ $date_time = strtotime( '-' . $i . ' days' );
+ $post_date = array(
+ 'year' => (int) date( "Y", $date_time ),
+ 'month' => (int) date( "m", $date_time ),
+ 'day' => (int) date( "j", $date_time ),
+ );
+ $link_date = date( "Ymd", $date_time );
+ $link_value = date( "j-M-Y", $date_time );
+ $items[] = $this->get_post_data_by_date( $post_date, $link_date, $link_value );
+ }
+
+ $statistics_table->set_data( $items );
+ $statistics_table->display();
+ }
+
+
+ /*
+ * Shows stats of ticket created in last 12 months
+ */
+ public function show_12_month_stats() {
+ $statistics_table = new SupportFlow_Table();
+ $items = array();
+
+ $statistics_table->set_columns( array(
+ 'table_date' => __( 'Date', 'supportflow' ),
+ 'table_new' => __( 'New tickets', 'supportflow' ),
+ 'table_open' => __( 'Open tickets', 'supportflow' ),
+ 'table_closed' => __( 'Closed tickets', 'supportflow' ),
+ ) );
+
+ for ( $i = 0; $i < 12; $i ++ ) {
+ $date_time = strtotime( '-' . $i . 'month' );
+ $post_date = array(
+ 'year' => (int) date( "Y", $date_time ),
+ 'month' => (int) date( "m", $date_time ),
+ );
+ $link_date = date( "Ym", $date_time );
+ $link_value = date( "M-Y", $date_time );
+ $items[] = $this->get_post_data_by_date( $post_date, $link_date, $link_value );
+ }
+
+ $statistics_table->set_data( $items );
+ $statistics_table->display();
+ }
+
+
+ /*
+ * Shows stats of ticket created in last 5 years
+ */
+ public function show_5_year_stats() {
+ $statistics_table = new SupportFlow_Table();
+ $items = array();
+
+ $statistics_table->set_columns( array(
+ 'table_date' => __( 'Date', 'supportflow' ),
+ 'table_new' => __( 'New tickets', 'supportflow' ),
+ 'table_open' => __( 'Open tickets', 'supportflow' ),
+ 'table_closed' => __( 'Closed tickets', 'supportflow' ),
+ ) );
+
+ for ( $i = 0; $i < 5; $i ++ ) {
+ $date_time = strtotime( '-' . $i . 'year' );
+ $post_date = array(
+ 'year' => (int) date( "Y", $date_time ),
+ );
+ $link_date = date( "Y", $date_time );
+ $link_value = date( "Y", $date_time );
+ $items[] = $this->get_post_data_by_date( $post_date, $link_date, $link_value );
+ }
+
+ $statistics_table->set_data( $items );
+ $statistics_table->display();
+ }
+
+
+ /**
+ * Stats of post created on a particular date
+ *
+ * @param array $post_date Date in format like array('year'=>1994, 'month'=>12, 'day'=>5)
+ * @param integer $link_date Date in format used in filtering by WP in all tickets page. e.g. 19941205
+ * @param string $link_value Value to show user of link in table
+ *
+ * @return array Tickets stats created on a particular date. This array is directly usable in table
+ */
+ function get_post_data_by_date( $post_date = null, $link_date = null, $link_value = null ) {
+
+ return array(
+ 'table_date' => $link_value,
+ 'table_new' => $this->get_post_link_by_date( $link_date, 'sf_new', $this->get_posts_count_by_date( 'sf_new', $post_date ) ),
+ 'table_open' => $this->get_post_link_by_date( $link_date, 'sf_open', $this->get_posts_count_by_date( 'sf_open', $post_date ) ),
+ 'table_closed' => $this->get_post_link_by_date( $link_date, 'sf_closed', $this->get_posts_count_by_date( 'sf_closed', $post_date ) ),
+ );
+ }
+
+
+ /**
+ * Stats of post created of a particular tag
+ *
+ * @param string $post_tag Slug of tag for which you want to get stats for
+ * @param integer $link_tag Tag in format used in filtering by WP in all tickets page.
+ * @param string $link_value Value to show user of link in table
+ *
+ * @return array Tickets stats created for a particular tag. This array is directly usable in table
+ */
+ function get_post_data_by_tag( $post_tag = null, $link_tag = null, $link_value = null ) {
+
+ return array(
+ 'table_tag' => $link_value,
+ 'table_new' => $this->get_post_link_by_tag( $link_tag, 'sf_new', $this->get_posts_count_by_tag( 'sf_new', $post_tag ) ),
+ 'table_open' => $this->get_post_link_by_tag( $link_tag, 'sf_open', $this->get_posts_count_by_tag( 'sf_open', $post_tag ) ),
+ 'table_closed' => $this->get_post_link_by_tag( $link_tag, 'sf_closed', $this->get_posts_count_by_tag( 'sf_closed', $post_tag ) ),
+ );
+ }
+
+
+ /**
+ * Get count of post created on a particular date with particular post status.
+ *
+ * @param string $post_status Post status you want to get count. Using `*` to get count of all post statuses
+ * @param type $date Date in format like array('year'=>1994, 'month'=>12, 'day'=>5)
+ *
+ * @return integer Count of posts
+ */
+ public function get_posts_count_by_date( $post_status = '*', $date = null ) {
+ $args = array(
+ 'post_type' => SupportFlow()->post_type,
+ 'posts_per_page' => 1,
+ 'post_parent' => 0,
+ 'post_status' => $post_status,
+ );
+
+ if ( ! is_null( $date ) ) {
+ $args['date_query'] = $date;
+ }
+
+ $wp_query = new WP_Query( $args );
+
+ return (int) $wp_query->found_posts;
+ }
+
+
+ /**
+ * Get count of post created of a particular tag with particular post status.
+ *
+ * @param string $post_status Post status you want to get count. Using `*` to get count of all post statuses
+ * @param type $tag Slug of tag you want to get count of
+ *
+ * @return integer Count of posts
+ */
+ public function get_posts_count_by_tag( $post_status = '*', $tag = null ) {
+ $args = array(
+ 'post_type' => SupportFlow()->post_type,
+ 'posts_per_page' => 1,
+ 'post_parent' => 0,
+ 'post_status' => $post_status,
+ 'taxonomy' => SupportFlow()->tags_tax,
+ );
+
+ if ( ! is_null( $tag ) ) {
+ $args['term'] = $tag;
+ }
+
+ $wp_query = new WP_Query( $args );
+
+ return (int) $wp_query->found_posts;
+ }
+
+
+ /**
+ * Generate a link that shows matching tickets in all ticket page
+ *
+ * @param integer $link_date Date in format used in filtering by WP in all tickets page. e.g. 19941205
+ * @param string $post_status Post statuses that should be shown in all tickets page
+ * @param string $link_value Value of hyperlink that should be shown to user
+ *
+ * @return string A hyperlink
+ */
+ function get_post_link_by_date( $link_date = null, $post_status = null, $link_value = null ) {
+ $link = '%s';
+
+ $post_type = 'post_type=' . SupportFlow()->post_type;
+ $post_status = is_null( $post_status ) ? '' : "&post_status=$post_status";
+ $date = is_null( $link_date ) ? '' : "&m=$link_date";
+ $value = is_null( $link_value ) ? '' : "$link_value";
+
+ return sprintf( $link, $post_type, $post_status, $date, $value );
+ }
+
+
+ /**
+ * Generate a link that shows matching tickets in all ticket page
+ *
+ * @param string $link_tag Slug of tag
+ * @param string $post_status Post statuses that should be shown in all tickets page
+ * @param string $link_value Value of hyperlink that should be shown to user
+ *
+ * @return string A hyperlink
+ */
+ function get_post_link_by_tag( $link_tag = null, $post_status = null, $link_value = null ) {
+ $link = '%s';
+
+ $post_type = 'post_type=' . SupportFlow()->post_type;
+ $post_status = is_null( $post_status ) ? '' : "&post_status=$post_status";
+ $date = is_null( $link_tag ) ? '' : '&' . SupportFlow()->tags_tax . "=$link_tag";
+ $value = is_null( $link_value ) ? '' : "$link_value";
+
+ return sprintf( $link, $post_type, $post_status, $date, $value );
+ }
+
+}
+
+SupportFlow()->extend->statistics = new SupportFlow_Statistics();
diff --git a/classes/class-supportflow-table.php b/classes/class-supportflow-table.php
new file mode 100644
index 0000000..cd5b1e0
--- /dev/null
+++ b/classes/class-supportflow-table.php
@@ -0,0 +1,99 @@
+ $table_class ) );
+ } else {
+ parent::__construct();
+ }
+ $this->display_nav = $display_nav;
+ $this->display_col_headers = $display_col_headers;
+ }
+
+ public function column_default( $item, $column_name ) {
+ return $item[$column_name];
+ }
+
+ /**
+ * Set message to be display if table contains no items
+ *
+ * @param string $msg
+ */
+ public function set_no_items( $msg ) {
+ $this->no_item_message = $msg;
+ }
+
+ public function no_items() {
+ $allowed_html = array_merge(
+ wp_kses_allowed_html( 'data' ),
+ array( 'br' => array() )
+ );
+
+ if ( null === $this->no_item_message ) {
+ parent::no_items();
+ } else {
+ echo wp_kses( $this->no_item_message, $allowed_html );
+ }
+ }
+
+ /**
+ * Get the table's column keys and labels
+ *
+ * Normally the columns would be hardcoded in this function, but since this is a generic table class, the
+ * columns are set dynamically via set_columns().
+ *
+ * @return array
+ */
+ public function get_columns() {
+ return $this->_column_headers[0];
+ }
+
+ public function print_column_headers( $with_id = true ) {
+ if ( $this->display_col_headers ) {
+ parent::print_column_headers( $with_id );
+ }
+ }
+
+ protected function display_tablenav( $which ) {
+ if ( $this->display_nav ) {
+ parent::display_tablenav( $which );
+ }
+ }
+
+ /**
+ * Set columns that should be displayed in table
+ *
+ * @param array $columns
+ */
+ public function set_columns( $columns ) {
+ $this->_column_headers = array( $columns, array(), array() );
+ }
+
+ /**
+ * Set data that should be displayed in table
+ *
+ * @param array $data
+ */
+ public function set_data( $data ) {
+ $this->items = $data;
+ }
+}
diff --git a/classes/class-supportflow-ui-submissionform.php b/classes/class-supportflow-ui-submissionform.php
index bca448b..f4da26c 100644
--- a/classes/class-supportflow-ui-submissionform.php
+++ b/classes/class-supportflow-ui-submissionform.php
@@ -1,6 +1,8 @@
';
- $html .= '';
- $html .= ' ';
-
- return $html;
+ ?>
+
+
+
+
+ messages ) ) : ?>
+
+
+
+
+
+ messages[] = __( 'The name field is required.', 'supportflow' );
+ }
- if ( empty( $_POST['supportflow']['name'] ) )
- $this->messages[] = 'The name field is required.';
+ if ( empty( $_POST['email'] ) ) {
+ $this->messages[] = __( 'The email field is required.', 'supportflow' );
- if ( empty( $_POST['supportflow']['email'] ) )
- $this->messages[] = 'The email field is required.';
- elseif ( ! is_email( $_POST['supportflow']['email'] ) )
- $this->messages[] = 'Please enter a valid e-mail address.';
+ } elseif ( ! is_email( $_POST['email'] ) ) {
+ $this->messages[] = __( 'Please enter a valid e-mail address.', 'supportflow' );
+ }
- if ( empty( $_POST['supportflow']['subject'] ) )
- $this->messages[] = 'The subject field is required.';
+ if ( empty( $_POST['subject'] ) ) {
+ $this->messages[] = __( 'The subject field is required.', 'supportflow' );
+ }
- if ( empty( $_POST['supportflow']['message'] ) )
- $this->messages[] = 'You must enter a message.';
+ if ( empty( $_POST['message'] ) ) {
+ $this->messages[] = __( 'You must enter a message.', 'supportflow' );
+ }
- if ( ! empty( $this->messages ) )
+ if ( ! empty( $this->messages ) ) {
return;
+ }
+
+ // Load required file
+ require_once( SupportFlow()->plugin_dir . 'classes/class-supportflow-admin.php' );
+
+ $ticket_id = SupportFlow()->create_ticket(
+ array(
+ 'subject' => $_POST['subject'],
+ 'message' => $_POST['message'],
+ 'reply_author' => $_POST['fullname'],
+ 'reply_author_email' => $_POST['email'],
+ 'customer_email' => array( $_POST['email'] ),
+ )
+ );
- $thread_id = SupportFlow()->create_thread( array(
- 'subject' => $_POST['supportflow']['subject'],
- 'message' => $_POST['supportflow']['message'],
- 'requester_name' => $_POST['supportflow']['name'],
- 'requester_email' => $_POST['supportflow']['email'],
- ) );
+ if ( is_wp_error( $ticket_id ) ) {
+ $this->messages[] = __( 'There is an unknown error while submitting the form. Please try again later.', 'supportflow' );
- if ( is_wp_error( $thread_id ) ) {
- $this->messages[] = 'There was an error creating the thread: ' . $thread_id->get_error_message();
return;
}
- $this->messages[] = 'Thread (ticket) number ' . $thread_id . ' created.';
+ $this->messages[] = __( 'Form submitted successfully', 'supportflow' );
}
}
-SupportFlow()->extend->ui->submissionform = new SupportFlow_UI_SubmissionForm();
\ No newline at end of file
+SupportFlow()->extend->ui->submissionform = new SupportFlow_UI_SubmissionForm();
diff --git a/classes/class-supportflow-ui-widget.php b/classes/class-supportflow-ui-widget.php
index 6e8b156..2ad137b 100644
--- a/classes/class-supportflow-ui-widget.php
+++ b/classes/class-supportflow-ui-widget.php
@@ -1,12 +1,15 @@
render_single_thread_comments_html( (int)$response['thread_id'] );
+ switch ( $response['api-action'] ) {
+ case 'create-ticket':
+ case 'get-ticket':
+ $response['widget_title'] = get_the_title( (int) $response['ticket_id'] );
+ $response['html'] = $this->render_single_ticket_replies_html( (int) $response['ticket_id'] );
break;
- case 'add-thread-comment':
- $comment = get_comment( $response['comment_id'] );
- $response['html'] = '- ' . $this->render_single_comment_html( $comment ) . '
';
+ case 'add-ticket-reply':
+ $reply = get_post( $response['comment_id'] );
+ $response['html'] = '- ' . $this->render_single_reply_html( $reply ) . '
';
break;
}
+
return $response;
}
- public function render_single_thread_comments_html( $thread_id ) {
+ public function render_single_ticket_replies_html( $ticket_id ) {
- $comments = SupportFlow()->get_thread_comments( $thread_id, array( 'status' => 'public', 'order' => 'ASC' ) );
+ $replies = SupportFlow()->get_ticket_replies( $ticket_id, array( 'status' => 'public', 'order' => 'ASC' ) );
- $output = '
' . esc_html( $comment->comment_author ) .'
'; + echo ''; - echo ''; - foreach( $attachment_ids as $attachment_id ) { - $attachment_link = wp_get_attachment_url( $attachment_id ); + echo '';
+
+ $mail_status = get_post_meta( $reply->ID, '_sf_mail_status', true );
+ if ( isset( $mail_status['result'] ) && $mail_status['result'] === false ) {
+ printf( ' %s', esc_html__( 'Delivery failed! Please check your SMTP settings and try again.', 'supportflow' ) );
+ }
+
+ $post_content = stripslashes( $reply->post_content );
+ $post_content = $this->hide_quoted_text( $post_content );
+ $post_content = wpautop( make_clickable( $post_content ) );
+
+ echo wp_kses( $post_content, 'post' );
+ if ( $attachment_ids = get_post_meta( $reply->ID, 'sf_attachments' ) ) {
+ echo '';
}
echo ' ';
- $comment_timestamp = sprintf( __( '%s at %s', 'supportflow' ), get_comment_date( get_option( 'date_format' ), $comment->comment_ID ), get_comment_date( get_option( 'time_format' ), $comment->comment_ID ) );
- echo '' . esc_html( $comment_timestamp ) . ' ';
+ $reply_timestamp = sprintf( __( '%s at %s', 'supportflow' ), get_the_date( '', $reply->ID ), get_the_time( '', $reply->ID ) );
+ $modified_gmt = get_post_modified_time( 'U', true, $reply->ID );
+ $last_activity = sprintf( __( '%s ago', 'supportflow' ), human_time_diff( $modified_gmt ) );
+ echo '
'; @@ -490,22 +1133,23 @@ public function display_thread_comments() { } /** - * Modifications to the columns appearing in the All Threads view - * - * @todo maybe add 'Created' column + * Modifications to the columns appearing in the All Tickets view */ public function filter_manage_post_columns( $columns ) { $new_columns = array( - 'cb' => $columns['cb'], - 'updated' => __( 'Updated', 'supportflow' ), - 'title' => __( 'Subject', 'supportflow' ), - 'respondents' => __( 'Respondents', 'supportflow' ), - 'status' => __( 'Status', 'supportflow' ), - 'author' => __( 'Agent', 'supportflow' ), - 'sf_comments' => '', $respondents ); + foreach ( $customers as $key => $customer_email ) { + $args = array( + SupportFlow()->customers_tax => SupportFlow()->get_email_hash( $customer_email ), + 'post_type' => SupportFlow()->post_type, + ); + $customer_photo = get_avatar( $customer_email, 16 ); + $customer_link = '' . $customer_email . ''; + $customers[$key] = $customer_photo . ' ' . $customer_link; + } + echo wp_kses( implode( '
', $customers ), 'comment' ); break; case 'status': - $post_status = get_post_status( $thread_id ); - $args = array( - 'post_type' => SupportFlow()->post_type, - 'post_status' => $post_status, - ); + $post_status = get_post_status( $ticket_id ); + $args = array( + 'post_type' => SupportFlow()->post_type, + 'post_status' => $post_status, + ); $status_name = get_post_status_object( $post_status )->label; $filter_link = add_query_arg( $args, admin_url( 'edit.php' ) ); echo '' . esc_html( $status_name ) . ''; break; - case 'sf_comments': - $comments = SupportFlow()->get_thread_comment_count( $thread_id ); + case 'email': + $email_account_id = get_post_meta( $ticket_id, 'email_account', true ); + $email_accounts = SupportFlow()->extend->email_accounts->get_email_accounts(); + $args = array( + 'post_type' => SupportFlow()->post_type, + 'email_account' => $email_account_id, + ); + if ( ! isset( $email_accounts[$email_account_id] ) ) { + echo '—'; + break; + } + $email_account_username = $email_accounts[$email_account_id]['username']; + $filter_link = add_query_arg( $args, admin_url( 'edit.php' ) ); + echo '' . esc_html( $email_account_username ) . ''; + break; + case 'sf_replies': + $replies = SupportFlow()->get_ticket_replies_count( $ticket_id ); echo '
%s', 'supportflow' ), $created_time, $created_date ); + $created_time = get_the_time( get_option( 'time_format' ) . ' T', $ticket_id ); + $created_date = get_the_time( get_option( 'date_format' ), $ticket_id ); + echo sprintf( __( '%s
%s', 'supportflow' ), esc_html( $created_time ), esc_html( $created_date ) ); break; } } /** - * Whether or not we're on a view for creating or updating a thread + * Whether or not we're on a view for creating or updating a ticket * * @return string $pagenow Return the context for the screen we're in */ @@ -577,8 +1266,9 @@ public function is_edit_screen() { if ( in_array( $pagenow, array( 'edit.php', 'post-new.php' ) ) && ! empty( $_GET['post_type'] ) && $_GET['post_type'] == SupportFlow()->post_type ) { return $pagenow; } elseif ( 'post.php' == $pagenow && ! empty( $_GET['action'] ) && 'edit' == $_GET['action'] && ! empty( $_GET['post'] ) ) { - $the_post = get_post( $_GET['post'] ); - return ( $the_post->post_type == SupportFlow()->post_type ) ? $pagenow : false; + $the_post = get_post( absint( $_GET['post'] ) ); + + return ( is_a( $the_post, 'WP_Post' ) && $the_post->post_type == SupportFlow()->post_type ) ? $pagenow : false; } else { return false; } @@ -586,36 +1276,93 @@ public function is_edit_screen() { } /** - * When a thread is saved or updated, make sure we save the respondent - * and new comment data - * - * @todo nonce and cap checks + * When a ticket is saved or updated, make sure we save the customer + * and new reply data */ - public function action_save_post( $thread_id ) { + public function action_save_post( $ticket_id ) { + $email_account_id = get_post_meta( $ticket_id, 'email_account', true ); + $email_account = SupportFlow()->extend->email_accounts->get_email_account( $email_account_id ); + $ticket_lock = ( null == $email_account && '' != $email_account ); - if( SupportFlow()->post_type != get_post_type( $thread_id ) ) + if ( SupportFlow()->post_type != get_post_type( $ticket_id ) ) { return; + } + + if ( isset( $_POST['customers'] ) ) { + $customers = array_map( 'sanitize_email', explode( ',', $_POST['customers'] ) ); + SupportFlow()->update_ticket_customers( $ticket_id, $customers ); + } + + if ( isset( $_POST['post_email_account'] ) && is_numeric( $_POST['post_email_account'] ) && '' == $email_account_id ) { + $email_account = (int) $_POST['post_email_account']; + update_post_meta( $ticket_id, 'email_account', $email_account ); + } - if ( isset( $_POST['respondents'] ) ) { - $respondents = array_map( 'sanitize_email', explode( ',', $_POST['respondents'] ) ); - SupportFlow()->update_thread_respondents( $thread_id, $respondents ); + if ( isset( $_POST['post_email_notifications_override'] ) && in_array( $_POST['post_email_notifications_override'], array( 'default', 'enable', 'disable' ) ) ) { + $email_notifications_override = get_post_meta( $ticket_id, 'email_notifications_override', true ); + $email_notifications_override[get_current_user_id()] = $_POST['post_email_notifications_override']; + update_post_meta( $ticket_id, 'email_notifications_override', $email_notifications_override ); } - if ( isset( $_POST['comment'] ) && !empty( $_POST['comment' ] ) ) { - $comment = wp_filter_nohtml_kses( $_POST['comment'] ); - $visibility = ( !empty( $_POST['mark-private'] ) ) ? 'private' : 'public'; - if ( !empty( $_POST['comment-attachments'] ) ) - $attachment_ids = array_map( 'intval', explode( ',', trim( $_POST['comment-attachments'], ',' ) ) ); - else + if ( isset( $_POST['reply'] ) && ! empty( $_POST['reply'] ) && ! $ticket_lock ) { + $reply = $_POST['reply']; + + if ( isset( $_POST['insert-signature'] ) && 'on' == $_POST['insert-signature'] ) { + $agent_signature = get_user_meta( get_current_user_id(), 'sf_user_signature', true ); + if ( ! empty( $agent_signature ) ) { + $reply .= "\n\n-----\n$agent_signature"; + } + } + + $reply = SupportFlow()->sanitize_ticket_reply( $reply ); + + $visibility = ( ! empty( $_POST['mark-private'] ) ) ? 'private' : 'public'; + if ( ! empty( $_POST['reply-attachments'] ) ) { + $attachements = explode( ',', trim( $_POST['reply-attachments'], ',' ) ); + // Remove same attachment added more than once + $attachements = array_unique($attachements); + // Remove non-int attachment ID's from array + $attachements = array_filter( $attachements, function ( $val ) { + return (string) (int) $val === (string) $val; + } ); + $attachment_ids = array_map( 'intval', $attachements ); + } else { $attachment_ids = ''; - $comment_args = array( - 'comment_approved' => $visibility, - 'attachment_ids' => $attachment_ids, - ); - SupportFlow()->add_thread_comment( $thread_id, $comment, $comment_args ); + } + $cc = ( ! empty( $_POST['cc'] ) ) ? SupportFlow()->extract_email_ids( $_POST['cc'] ) : ''; + $bcc = ( ! empty( $_POST['bcc'] ) ) ? SupportFlow()->extract_email_ids( $_POST['bcc'] ) : ''; + + $reply_args = array( + 'post_status' => $visibility, + 'attachment_ids' => $attachment_ids, + 'cc' => $cc, + 'bcc' => $bcc, + ); + SupportFlow()->add_ticket_reply( $ticket_id, $reply, $reply_args ); } } + + /** + * Hide quoted content in a message and display a link to show it. + * Line startings with ">" sign are considered quoted content + */ + public function hide_quoted_text( $text ) { + $res = preg_replace_callback( "#(?:^(?:>)+\s.+$\s*)+#im", array( $this, 'hide_quoted_text_regex_callback' ), $text ); + return $res; + } + + /** + * Just a function used by hide_quoted_text() for its regex callback + * Anonymous function are not used as they unavailable in PHP 5.2.x + * create_function() is not used as it it not readable + */ + protected function hide_quoted_text_regex_callback( $matches ) { + $match = esc_attr( $matches[0] ); + $show_msg = __( 'Show quoted content', 'supportflow' ); + + return "
$show_msg
"; + } } -SupportFlow()->extend->admin = new SupportFlow_Admin(); \ No newline at end of file +SupportFlow()->extend->admin = new SupportFlow_Admin(); diff --git a/classes/class-supportflow-attachments.php b/classes/class-supportflow-attachments.php index 5719eb4..b132f41 100644 --- a/classes/class-supportflow-attachments.php +++ b/classes/class-supportflow-attachments.php @@ -2,190 +2,111 @@ /** * Allow attachments to be securely stored and served */ -class SupportFlow_Attachments extends SupportFlow { - var $file_hash = ''; - var $secret_key = ''; +defined( 'ABSPATH' ) or die( "Cheatin' uh?" ); - var $attachments_require_permission = false; - - const secret_key_option = 'supportflow_attachments_secret'; +class SupportFlow_Attachments { function __construct() { - add_action( 'supportflow_after_setup_actions', array( $this, 'setup_actions' ) ); + add_action( 'init', array( $this, 'action_init_download_attachment' ) ); } - public function setup_actions() { - - add_filter( 'wp_get_attachment_url', array( $this, 'filter_wp_get_attachment_url' ), 10, 2 ); - - // Handle delivery of the secure file - add_action( 'template_redirect', array( $this, 'handle_file_delivery' ) ); - - // Generate a secret key for our hashes the first time this is loaded in the admin - $this->secret_key = get_option( self::secret_key_option ); - if ( is_admin() && !$this->secret_key ) { - $this->secret_key = wp_generate_password(); - update_option( self::secret_key_option, $this->secret_key ); - } - - // Only apply to files that are uploaded to a thread - if ( isset( $_REQUEST['post_id'] ) && SupportFlow()->is_thread( (int)$_REQUEST['post_id'] ) ) { - add_filter( 'wp_handle_upload_prefilter', array( $this, 'wp_handle_upload_prefilter' ) ); - add_filter( 'wp_handle_upload', array( $this, 'wp_handle_upload' ) ); - } - - $this->attachments_require_permission = apply_filters( 'supportflow_attachments_require_permission', $this->attachments_require_permission ); - - } - - public function filter_wp_get_attachment_url( $url, $attachment_id ) { - - if ( $attachment = get_post( $attachment_id ) ) { - if ( SupportFlow()->is_thread( $attachment->post_parent ) ) - return $attachment->guid; - + public function action_init_download_attachment() { + if ( empty( $_REQUEST['sf_download_attachment'] ) ) { + return; } - return $url; - } - public function handle_file_delivery( $template ) { - - // First check to see - if ( false === stripos( $_SERVER['REQUEST_URI' ], "secure-files/" ) ) - return; + $attachment_secret = $_REQUEST['sf_download_attachment']; + $attachment_id = $this->get_attachment_id( $attachment_secret ); - // Get the file - preg_match( '#\/secure\-files\/(.+)$#', $_SERVER['REQUEST_URI'], $matches ); - if ( empty( $matches ) ) + if ( empty( $attachment_id ) ) { return; - - // User must be logged in to see attachments that require permission - if ( ! is_user_logged_in() && $this->attachments_require_permission ) { - $args = array( - 'redirect_to' => urlencode( esc_url( home_url( $_SERVER['REQUEST_URI'] ) ) ), - ); - wp_safe_redirect( add_query_arg( $args, site_url( '/wp-login.php' ) ) ); - exit; } - global $wpdb; - $file = $matches[1]; - $query = $wpdb->prepare( "SELECT * FROM $wpdb->posts WHERE guid LIKE %s", '%' . $file ); - $post = $wpdb->get_row( $query ); - if ( empty( $post ) ) - return get_404_template(); - - // Check to see whether the user has permission to view the thread - if ( $this->attachments_require_permission && ! $this->can_view_attachment( $post->ID ) ) - wp_die( __( 'Sorry, you do not have permission to view this attachment.', 'supportflow' ) ); - - $post_id = $post->ID; - - $file = get_attached_file( $post_id ); - - if ( !is_file( $file ) ) - return get_404_template(); - - // We may override this later. - status_header( 200 ); - - //rest inspired by wp-includes/ms-files.php. - $mime = wp_check_filetype( $file ); - if ( false === $mime[ 'type' ] && function_exists( 'mime_content_type' ) ) - $mime[ 'type' ] = mime_content_type( $file ); - - if ( $mime[ 'type' ] ) - $mimetype = $mime[ 'type' ]; - else - $mimetype = 'image/' . substr( $file, strrpos( $file, '.' ) + 1 ); - - //fake the filename - $filename = $post->post_name; + $file = get_attached_file( $attachment_id ); - //we want the true attachment URL, not the permalink, so temporarily remove our filter - $filename .= pathinfo( $file, PATHINFO_EXTENSION ); - - header( 'Content-Disposition: inline; filename="' . $filename . '"' ); - header( 'Content-Type: ' . $mimetype ); // always send this - header( 'Content-Length: ' . filesize( $file ) ); - $last_modified = gmdate( 'D, d M Y H:i:s', filemtime( $file ) ); - $etag = '"' . md5( $last_modified ) . '"'; - header( "Last-Modified: $last_modified GMT" ); - header( 'ETag: ' . $etag ); - header( 'Expires: ' . gmdate( 'D, d M Y H:i:s', time() + 100000000 ) . ' GMT' ); - - // Support for Conditional GET - $client_etag = isset( $_SERVER['HTTP_IF_NONE_MATCH'] ) ? stripslashes( $_SERVER['HTTP_IF_NONE_MATCH'] ) : false; - - if ( ! isset( $_SERVER['HTTP_IF_MODIFIED_SINCE'] ) ) - $_SERVER['HTTP_IF_MODIFIED_SINCE'] = false; - - $client_last_modified = trim( $_SERVER['HTTP_IF_MODIFIED_SINCE'] ); - - // If string is empty, return 0. If not, attempt to parse into a timestamp - $client_modified_timestamp = $client_last_modified ? strtotime( $client_last_modified ) : 0; - - // Make a timestamp for our most recent modification... - $modified_timestamp = strtotime($last_modified); - - if ( ( $client_last_modified && $client_etag ) - ? ( ( $client_modified_timestamp >= $modified_timestamp) && ( $client_etag == $etag ) ) - : ( ( $client_modified_timestamp >= $modified_timestamp) || ( $client_etag == $etag ) ) - ) { - status_header( 304 ); + if ( ! file_exists( $file ) ) { return; } + header( 'Content-Description: File Transfer' ); + header('Content-Type: application/octet-stream'); + header('Content-Disposition: attachment; filename=' . basename($file)); + header( 'Expires: 0' ); + header( 'Cache-Control: must-revalidate' ); + header( 'Pragma: public' ); + header( 'Content-Length: ' . filesize( $file ) ); - //in case this is a large file, remove PHP time limits - @set_time_limit( 0 ); - - // If we made it this far, just serve the file readfile( $file ); - exit; } - /** - * Whether or not a given email address can view the attachment - */ - public function can_view_attachment( $attachment_id, $email_or_login = false ) { + public function insert_attachment_secret_key( $attachment_id ) { + $secret = $this->get_attachment_secret_key( $attachment_id ); + if ( $secret ) { + return $secret; + } - if ( ! $email_or_login && is_user_logged_in() ) - $email_or_login = wp_get_current_user()->user_email; + $secret = $this->generate_secret_key(); + update_post_meta( $attachment_id, 'sf_attachment_secret', $secret ); - if ( ! is_email( $email_or_login ) ) { - $user = get_user_by( 'login' ); - if ( $user ) - $email_or_login = $user->user_email; - } + return $secret; + } - $thread_id = get_post( $attachment_id )->post_parent; - $respondents = SupportFlow()->get_thread_respondents( $thread_id, array( 'fields' => 'emails' ) ); + public function generate_secret_key() { + return wp_generate_password( 20, false ); + } - // If the email address is a respondent, they can view - if ( in_array( $email_or_login, $respondents ) ) - return true; + public function get_attachment_secret_key( $attachment_id ) { + $secret = get_post_meta( $attachment_id, 'sf_attachment_secret', true ); - // @todo permissions check on whether the user is logged in as some who can view threads + return $secret; + } - return false; + public function get_attachment_id( $attachment_secret ) { + $post_statuses = SupportFlow()->post_statuses; + + $posts = get_posts( array( + 'post_type' => 'attachment', + 'post_status' => 'inherit', + 'meta_query' => array( + array( + 'key' => 'sf_attachment_secret', + 'value' => $attachment_secret, + ), + ) + ) ); + if ( isset( $posts[0] ) ) { + return $posts[0]->ID; + } else { + return 0; + } } - public function wp_handle_upload_prefilter( $file ) { + public function get_attachment_url( $attachment_id ) { + $attachment_secret = $this->get_attachment_secret_key( $attachment_id ); - $this->private_hash = md5( $this->secret_key . date( 'Y-m-d' ) . $file['name'] ); - $file['name'] = $this->private_hash . '.' . basename( $file['name'] ); - return $file; + return home_url() . '/?sf_download_attachment=' . $attachment_secret; } - public function wp_handle_upload( $file ) { + /** + * Sufffix random characters to attachment to prevent direct access to it by guessing URL + * + * @param int $attachment_id ID of attachment + * @return boolean True on success else false + */ + public function secure_attachment_file( $attachment_id ) { - $secondary_hash = md5( $this->secret_key . date( 'Y-m-d' ) ); - $file['url'] = site_url( '/secure-files/' ) . str_replace( $this->private_hash . '.', $secondary_hash . '/', basename( $file['file'] ) ); - return $file; - } + $file = get_attached_file( $attachment_id ); + $file_parts = pathinfo( $file ); + $file_new = $file_parts['dirname'] . '/' . $file_parts['filename'] . '_' . wp_generate_password( 5, false ) . '.' . $file_parts['extension']; + if ( rename( $file, $file_new ) ) { + update_attached_file( $attachment_id, $file_new ); + return true; + } else { + return false;; + } + } } -SupportFlow()->extend->attachments = new SupportFlow_Attachments(); \ No newline at end of file +SupportFlow()->extend->attachments = new SupportFlow_Attachments(); diff --git a/classes/class-supportflow-dashboard.php b/classes/class-supportflow-dashboard.php new file mode 100644 index 0000000..73dd128 --- /dev/null +++ b/classes/class-supportflow-dashboard.php @@ -0,0 +1,182 @@ +enqueue_script( 'supportflow-statistics', 'toggle-links.js' ); + SupportFlow()->enqueue_style( 'supportflow-dashboard', 'dashboard.css' ); + + wp_localize_script( $handle, 'SFToggleLinks', array( + 'expand' => __( 'Expand', 'supportflow' ), + 'collapse' => __( 'Collapse', 'supportflow' ), + ) ); + + wp_add_dashboard_widget( + 'sf_last_updated_tickets', + __( "Last Updated tickets", 'supportflow' ), + array( $this, 'sf_last_updated_tickets' ) + ); + + wp_add_dashboard_widget( + 'sf_my_tickets', + __( "My assigned tickets", 'supportflow' ), + array( $this, 'action_sf_my_tickets' ) + ); + } + + } + + /* + * Show unassigned tickets when query author is 0 + */ + public function filter_author_clause( $clauses, $query ) { + if ( isset( $query->query['author'] ) && 0 === $query->query['author'] ) { + $clauses['where'] .= ' AND post_author = 0 '; + } + + return $clauses; + } + + + function sf_last_updated_tickets() { + $statuses = SupportFlow()->post_statuses; + $status_slugs = array(); + + foreach ( $statuses as $status => $status_data ) { + if ( true == $status_data['show_tickets'] ) { + $status_slugs[] = $status; + } + } + + $args = array( + 'post_type' => SupportFlow()->post_type, + 'post_parent' => 0, + 'post_status' => $status_slugs, + 'orderby' => 'modified', + 'order' => "ASC", + 'author' => 0, + 'posts_per_page' => 10, + ); + + add_filter( 'posts_clauses', array( $this, 'filter_author_clause' ), 10, 2 ); + $wp_query = new WP_Query( $args ); + remove_filter( 'posts_clauses', array( $this, 'filter_author_clause' ) ); + + $tickets = $wp_query->posts; + + $table = new SupportFlow_Table; + + $no_items = '' . __( 'Click here' ) . ''; + $no_items = sprintf( __( 'No matching ticket exists. %s to create new.', 'supportflow' ), $no_items ); + $table->set_no_items( $no_items ); + + $table->set_columns( array( + 'title' => __( 'Subject', 'supportflow' ), + 'status' => __( 'Status', 'supportflow' ), + 'datetime' => __( 'Last Updated', 'supportflow' ), + ) ); + + $data = array(); + foreach ( $tickets as $ticket ) { + $post_date_modified = strtotime( $ticket->post_modified_gmt ); + $time_modified = time() - strtotime( $ticket->post_modified_gmt ); + if ( $time_modified > 2 * DAY_IN_SECONDS ) { + $class = 'two_day_old '; + } elseif ( $time_modified > DAY_IN_SECONDS ) { + $class = 'one_two_day_old'; + } else { + $class = 'one_day_old'; + } + $title = '' . esc_html( $ticket->post_title ) . ''; + $title = "" . $title . ""; + $data[] = array( + 'title' => $title, + 'status' => esc_html( $statuses[$ticket->post_status]['label'] ), + 'datetime' => sprintf( __( '%s ago', 'supportflow' ), human_time_diff( time(), $post_date_modified ) ), + ); + } + + $table->set_data( $data ); + $table->display(); + } + + + function action_sf_my_tickets() { + $statuses = SupportFlow()->post_statuses; + $status_slugs = array(); + + foreach ( $statuses as $status => $status_data ) { + if ( true == $status_data['show_tickets'] ) { + $status_slugs[] = $status; + } + } + + $table = new SupportFlow_Table; + $user_id = get_current_user_id(); + + foreach ( $status_slugs as $status_slug ) { + + $args = array( + 'post_type' => SupportFlow()->post_type, + 'post_parent' => 0, + 'posts_per_page' => 10, + 'post_status' => $status_slug, + 'author' => $user_id, + ); + + $wp_query = new WP_Query( $args ); + $tickets = $wp_query->posts; + + $no_items = '' . __( 'Click here' ) . ''; + $no_items = sprintf( __( 'No matching ticket exists. %s to create new.', 'supportflow' ), $no_items ); + $table->set_no_items( $no_items ); + + $table->set_columns( array( + 'title' => __( 'Subject', 'supportflow' ), + 'modified' => __( 'Last modified', 'supportflow' ), + 'datetime' => __( 'Created', 'supportflow' ), + ) ); + + $data = array(); + foreach ( $tickets as $ticket ) { + $post_date = strtotime( $ticket->post_date ); + $post_modified = strtotime( $ticket->post_modified ); + $title = '' . esc_html( $ticket->post_title ) . ''; + $title = "" . $title . ""; + $data[] = array( + 'title' => $title, + 'modified' => sprintf( __( '%s ago', 'supportflow' ), human_time_diff( time(), $post_modified ) ), + 'datetime' => sprintf( __( '%s ago', 'supportflow' ), human_time_diff( time(), $post_date ) ), + ); + } + $table->set_data( $data ); + + echo '
" . esc_html( $statuses[$status_slug]['label'] ) . "
"; + + echo "' . __( 'E-Mail Accounts', 'supportflow' ) . '
'; + + // Add/remove E-Mail accounts if submitted by user + $this->process_form_submission(); + + $this->list_email_accounts(); + + $this->insert_add_new_account_form(); + + echo '' . __( 'Account added successfully', 'supportflow' ) . '
'; + unset( $_POST['imap_host'], $_POST['action'], $_POST['imap_port'], $_POST['imap_ssl'], $_POST['smtp_host'], $_POST['smtp_port'], $_POST['smtp_ssl'], $_POST['username'], $_POST['password'] ); + break; + case self::ACCOUNT_EXISTS: + echo '' . __( 'There is an account already exists with same host name and user name. Please create a new account with different settings.', 'supportflow' ) . '
'; + break; + case self::IMAP_HOST_NOT_FOUND: + echo '' . sprintf( __( 'Unable to connect to %s. Please check your IMAP host name.', 'supportflow' ), esc_html( $_POST['imap_host'] ) ) . '
'; + break; + case self::IMAP_TIME_OUT: + echo '' . sprintf( __( 'Time out while connecting to %s. Please check your IMAP port number and host name.', 'supportflow' ), esc_html( $_POST['imap_host'] ) ) . '
'; + break; + case self::IMAP_INVALID_CREDENTIALS: + echo '' . __( 'Unable to connect with given username/password combination. Please re-check your username and password', 'supportflow' ) . '
'; + break; + case self::IMAP_CONNECTION_FAILED: + echo '' . __( 'Unknown error while connecting to the IMAP server. Please check your IMAP settings and try again.', 'supportflow' ) . '
'; + break; + case self::SMTP_AUTHENTICATION_FAILED: + echo '' . __( 'Unable to authenticate SMTP account. Please check your SMTP setting and try again.', 'supportflow' ) . '
'; + break; + } + } + // Delete existing account + if ( 'delete' == $action && isset( $_POST['account_id'], $_POST['_wpnonce'] ) && wp_verify_nonce( $_POST['_wpnonce'], 'delete_email_account' ) ) { + $res = $this->remove_email_account( $_POST['account_id'] ); + switch ( $res ) { + + case self::SUCCESS: + echo '' . __( 'Account Deleted successfully', 'supportflow' ) . '
'; + break; + case self::NO_ACCOUNT_EXISTS: + echo '' . __( 'Failed deleting account. There is no such account exists. Please try again.', 'supportflow' ) . '
'; + break; + } + } + + } + + /** + * List all the existing E-Mail accounts in a table + */ + public function list_email_accounts() { + $no_items = __( 'No E-Mail accounts found. Please add them in the form below.', 'supportflow' ); + + $columns = array( + 'table_username' => __( 'Username', 'supportflow' ), + 'table_imap_host' => __( 'IMAP Host', 'supportflow' ), + 'table_imap_port' => __( 'IMAP Port', 'supportflow' ), + 'table_imap_ssl' => __( 'IMAP use SSL', 'supportflow' ), + 'table_smtp_host' => __( 'SMTP Host', 'supportflow' ), + 'table_smtp_port' => __( 'SMTP Port', 'supportflow' ), + 'table_smtp_ssl' => __( 'SMTP use SSL', 'supportflow' ), + 'table_action' => __( 'Action', 'supportflow' ), + ); + + $data = array(); + foreach ( $this->email_accounts as $account_id => $account ) { + // Account is deleted + if ( empty( $account ) ) { + continue; + } + + $data[] = array( + 'table_username' => esc_html( $account['username'] ), + 'table_imap_host' => esc_html( $account['imap_host'] ), + 'table_imap_port' => esc_html( $account['imap_port'] ), + 'table_imap_ssl' => esc_html( $account['imap_ssl'] ? 'True' : 'False' ), + 'table_smtp_host' => esc_html( $account['smtp_host'] ), + 'table_smtp_port' => esc_html( $account['smtp_port'] ), + 'table_smtp_ssl' => esc_html( $account['smtp_ssl'] ? 'True' : 'False' ), + 'table_action' => "" . __( 'Delete', 'supportflow' ) . "", + ); + } + + $email_accounts_table = new SupportFlow_Table(); + $email_accounts_table->set_columns( $columns ); + $email_accounts_table->set_no_items( $no_items ); + $email_accounts_table->set_data( $data ); + $email_accounts_table->display(); + + } + + /* + * Create a form to enter new E-Mail account details + */ + public function insert_add_new_account_form() { + $form_action = "edit.php?post_type=" . SupportFlow()->post_type . "&page=" . $this->slug; + + $imap_ssl_enabled = + ! isset( $_POST['action'] ) + || 'add' != $_POST['action'] + || ( isset( $_POST['imap_ssl'] ) && 'on' == $_POST['imap_ssl'] ); + + $smtp_ssl_enabled = + ! isset( $_POST['action'] ) + || 'add' != $_POST['action'] + || ( isset( $_POST['smtp_ssl'] ) && 'on' == $_POST['smtp_ssl'] ); + ?> + ++ + enqueue_script( 'supportflow-email_accounts', 'email_accounts.js' ); + + wp_localize_script( $handle, 'SFEmailAccounts', array( + 'sure_delete_account' => __( 'Are you sure want to delete this account?', 'supportflow' ), + 'post_type' => SupportFlow()->post_type, + 'slug' => $this->slug, + 'delete_email_account_nonce' => wp_nonce_field( 'delete_email_account', '_wpnonce', true, false ), + + ) ); + } + + /** + * Add a new E-Mail account to database + */ + function add_email_account( $imap_host, $imap_port, $imap_ssl, $smtp_host, $smtp_port, $smtp_ssl, $username, $password, $test_login = true ) { + global $phpmailer; + + $email_accounts = & $this->email_accounts; + $imap_host = sanitize_text_field( $imap_host ); + $imap_port = intval( $imap_port ); + $imap_ssl = (boolean) $imap_ssl; + $smtp_host = sanitize_text_field( $smtp_host ); + $smtp_port = intval( $smtp_port ); + $smtp_ssl = (boolean) $smtp_ssl; + $username = sanitize_text_field( $username ); + $password = sanitize_text_field( $password ); + + if ( $this->email_account_exists( $imap_host, $smtp_host, $username ) ) { + SupportFlow()->extend->logger->log( + 'email_accounts', + __METHOD__, + __( 'Account already exists.', 'supportflow' ), + compact( 'imap_host', 'imap_port', 'imap_ssl', 'smtp_host', 'smtp_port', 'smtp_ssl', 'username' ) + ); + + return self::ACCOUNT_EXISTS; + } + + if ( $test_login ) { + imap_timeout( IMAP_OPENTIMEOUT, apply_filters( 'supportflow_imap_open_timeout', 5 ) ); + $ssl = $imap_ssl ? '/ssl' : ''; + $ssl = apply_filters( 'supportflow_imap_ssl', $ssl, $imap_host ); + $mailbox = '{' . $imap_host . ':' . $imap_port . $ssl . '}'; + if ( $imap_stream = imap_open( $mailbox, $username, $password, 0, 0 ) ) { + SupportFlow()->extend->logger->log( + 'email_accounts', + __METHOD__, + __( 'Successfully opened IMAP connection.', 'supportflow' ), + compact( 'imap_host', 'imap_port', 'imap_ssl', 'smtp_host', 'smtp_port', 'smtp_ssl', 'username', 'mailbox' ) + ); + + imap_close( $imap_stream ); + } else { + $imap_errors = imap_errors(); + $error = $imap_errors[0]; + + SupportFlow()->extend->logger->log( + 'email_accounts', + __METHOD__, + __( 'Failed to open IMAP connection.', 'supportflow' ), + compact( 'imap_host', 'imap_port', 'imap_ssl', 'smtp_host', 'smtp_port', 'smtp_ssl', 'username', 'mailbox', 'imap_errors' ) + ); + + if ( (string) strpos( $error, 'Host not found' ) != '' ) { + return self::IMAP_HOST_NOT_FOUND; + } elseif ( (string) strpos( $error, 'Timed out' ) != '' ) { + return self::IMAP_TIME_OUT; + } elseif ( (string) strpos( $error, 'Invalid credentials' ) != '' ) { + return self::IMAP_INVALID_CREDENTIALS; + } else { + return self::IMAP_CONNECTION_FAILED; + } + } + + // Initialize PHPMailer + wp_mail( '', '', '' ); + + // Set PHPMailer SMTP settings + $phpmailer->IsSMTP(); + $phpmailer->Host = $smtp_host; + $phpmailer->Port = $smtp_port; + $phpmailer->SMTPSecure = $smtp_ssl ? 'ssl' : ''; + $phpmailer->SMTPAutoTLS = $smtp_ssl; + $phpmailer->Username = $username; + $phpmailer->Password = $password; + $phpmailer->SMTPAuth = true; + + // $phpmail raise fatal error on SMTP connect failure + try { + $smtp_authentication = $phpmailer->smtpConnect(); + } catch ( Exception $e ) { + $smtp_authentication = false; + + SupportFlow()->extend->logger->log( + 'email_accounts', + __METHOD__, + sprintf( __( 'PHPMailer exception: %s.', 'supportflow' ), $e->getMessage() ), + compact( 'smtp_host', 'smtp_port', 'smtp_ssl', 'username' ) + ); + } + + SupportFlow()->extend->logger->log( + 'email_accounts', + __METHOD__, + $smtp_authentication ? __( 'Successfully authenticated with SMTP server.', 'supportflow' ) : __( 'Failed to authenticate with SMTP server.', 'supportflow' ), + compact( 'imap_host', 'imap_port', 'imap_ssl', 'smtp_host', 'smtp_port', 'smtp_ssl', 'username', 'mailbox' ) + ); + + if ( ! $smtp_authentication ) { + return self::SMTP_AUTHENTICATION_FAILED; + } + } + + $email_accounts[] = array( + 'imap_host' => $imap_host, + 'imap_port' => $imap_port, + 'imap_ssl' => $imap_ssl, + 'smtp_host' => $smtp_host, + 'smtp_port' => $smtp_port, + 'smtp_ssl' => $smtp_ssl, + 'username' => $username, + 'password' => $password, + ); + update_option( 'sf_email_accounts', $email_accounts ); + + return self::SUCCESS; + + } + + /** + * Remove an E-Mail account from database + */ + function remove_email_account( $account_id ) { + $email_accounts = & $this->email_accounts; + $account_id = intval( $account_id ); + if ( ! isset( $email_accounts[$account_id] ) ) { + return self::NO_ACCOUNT_EXISTS; + } else { + $email_accounts[$account_id] = null; + update_option( 'sf_email_accounts', $email_accounts ); + + return self::SUCCESS; + } + } + + /** + * Check if E-Mail account exists in database + * @return boolean + */ + function email_account_exists( $imap_host, $smtp_host, $username ) { + $email_accounts = & $this->email_accounts; + + foreach ( $email_accounts as $email_account ) { + // Account is deleted + if ( empty( $email_account ) ) { + continue; + } + + if ( + $email_account['imap_host'] == $imap_host && + $email_account['smtp_host'] == $smtp_host && + $email_account['username'] == $username + ) { + return true; + } + } + + return false; + } + + /** + * Determines if any active account is using Gmail + * + * @return bool + */ + public function has_gmail_account() { + $gmail = false; + $accounts = $this->get_email_accounts( true ); + + foreach( $accounts as $account ) { + $gmail_imap = false !== strpos( $account['imap_host'], 'gmail.com' ); + $gmail_smtp = false !== strpos( $account['smtp_host'], 'gmail.com' ); + + if ( $gmail_imap || $gmail_smtp ) { + $gmail = true; + break; + } + } + + return $gmail; + } +} + +SupportFlow()->extend->email_accounts = new SupportFlow_Email_Accounts(); diff --git a/classes/class-supportflow-email-notifications.php b/classes/class-supportflow-email-notifications.php new file mode 100644 index 0000000..c53cd43 --- /dev/null +++ b/classes/class-supportflow-email-notifications.php @@ -0,0 +1,208 @@ + array(), 'email_accounts' => array() ); + } + + return $email_notifications; + } + + /** + * Get E-Mail notification setting of a user(s) in an array + * + * @param integer $user_id + * @param boolean $allowed_only + * + * @return array + */ + public function get_notifications_settings( $user_id = null, $allowed_only = false ) { + // Get settings for current user if user not specified + if ( 0 == $user_id || ! is_int( $user_id ) ) { + $users = get_users(); + } else { + $users = array( get_userdata( $user_id ) ); + } + + // Load all tags and E-Mail accounts + $tags = get_terms( SupportFlow()->tags_tax, 'hide_empty=0' ); + $email_accounts = SupportFlow()->extend->email_accounts->get_email_accounts( true ); + $notification_settings = array(); + + // User is admin (has complete access to all tags, E-Mail account) + foreach ( $users as $user ) { + if ( user_can( $user->ID, 'manage_options' ) ) { + + $permitted_tags = $permitted_email_accounts = array(); + + foreach ( $tags as $tag ) { + $permitted_tags[] = $tag->slug; + } + foreach ( $email_accounts as $id => $email_account ) { + $permitted_email_accounts[] = (string) $id; + } + $user_permissions = array( 'tags' => $permitted_tags, 'email_accounts' => $permitted_email_accounts ); + unset( $permitted_tags, $permitted_email_accounts ); + + // Allow user to show notifications settings of only tags/E-Mail account he is permitted + } else { + $user_permissions = SupportFlow()->extend->permissions->get_user_permissions_data( $user->ID ); + foreach ( $user_permissions['tags'] as $id => $tag ) { + if ( ! in_array( $tag, $tags ) ) { + unset ( $user_permissions['tags'][$id] ); + } + } + foreach ( $user_permissions['email_accounts'] as $index => $email_account_id ) { + if ( ! isset( $email_accounts[$email_account_id] ) ) { + unset ( $user_permissions['email_accounts'][$index] ); + } + } + } + + // Get tag/E-Mail account for which user already receive notifications + $email_notifications = $this->get_email_notifications( $user->ID ); + + // Return exiting notifications settings of user + foreach ( $user_permissions['email_accounts'] as $id ) { + if ( + ( empty( $email_accounts[$id] ) ) || + ( ! in_array( $id, $email_notifications['email_accounts'] ) && $allowed_only ) + ) { + continue; + } + $email_account = $email_accounts[$id]; + $notification_settings[] = array( + 'user_id' => $user->ID, + 'privilege_type' => 'email_accounts', + 'type' => 'E-Mail Account', + 'privilege_id' => $id, + 'privilege' => $email_account['username'], + 'allowed' => in_array( $id, $email_notifications['email_accounts'] ), + ); + } + + foreach ( $user_permissions['tags'] as $slug ) { + if ( ! in_array( $slug, $email_notifications['tags'] ) && $allowed_only ) { + continue; + } + $tag = get_term_by( 'slug', $slug, SupportFlow()->tags_tax ); + $notification_settings[] = array( + 'user_id' => $user->ID, + 'privilege_type' => 'tags', + 'type' => 'Tag', + 'privilege_id' => $slug, + 'privilege' => $tag->name . ' (' . $tag->slug . ')', + 'allowed' => in_array( $slug, $email_notifications['tags'] ), + ); + } + } + + return $notification_settings; + } + + + /** + * Change E-Mail notification of a user for particular tag/E-Mail account + * + * @param string $privilege_type + * @param int $privilege_id + * @param boolean $allowed + * @param int $user_id + * + * @return boolean + */ + public function set_notfication_settings( $privilege_type, $privilege_id, $allowed, $user_id = null ) { + // Get settings for current user if user not specified + if ( ! is_int( $user_id ) || 0 == $user_id ) { + $user_id = get_current_user_id(); + } + +// Get tag/E-Mail account for which user already receive notifications + $email_notifications = $this->get_email_notifications( $user_id ); + + if ( true == $allowed ) { + if ( ! in_array( $privilege_id, $email_notifications[$privilege_type] ) ) { + $email_notifications[$privilege_type][] = (string) $privilege_id; + update_user_meta( $user_id, 'sf_email_notifications', $email_notifications ); + + return true; + } + } else { + if ( false !== ( $key = array_search( $privilege_id, $email_notifications[$privilege_type] ) ) ) { + unset( $email_notifications[$privilege_type][$key] ); + update_user_meta( $user_id, 'sf_email_notifications', $email_notifications ); + + return true; + } + } + + return false; + } + + /** + * Get user id of all the users that will receive e-mail notifications for a ticket reply + * + * @param type $ticket_id + * + * @return type array + */ + public function get_notified_user( $ticket_id ) { + $tags = wp_get_post_terms( $ticket_id, SupportFlow()->tags_tax, array( 'fields' => 'slugs' ) ); + $email_account = get_post_meta( $ticket_id, 'email_account', true ); + $email_notifications_override = get_post_meta( $ticket_id, 'email_notifications_override', true ); + + if ( ! is_array( $email_notifications_override ) ) { + $email_notifications_override = array(); + } + + $notifications_settings = $this->get_notifications_settings( null, true ); + + $allowed_users = array(); + foreach ( $notifications_settings as $notifications_setting ) { + if ( in_array( $notifications_setting['user_id'], $allowed_users ) ) { + continue; + } + if ( 'tags' == $notifications_setting['privilege_type'] ) { + $user_notified = in_array( $notifications_setting['privilege_id'], $tags ); + } elseif ( 'email_accounts' == $notifications_setting['privilege_type'] ) { + $user_notified = $email_account == $notifications_setting['privilege_id']; + } + + if ( $user_notified ) { + $allowed_users[] = $notifications_setting['user_id']; + } + } + + foreach ( $email_notifications_override as $user_id => $status ) { + if ( 'disable' == $status && in_array( $user_id, $allowed_users ) ) { + unset( $allowed_users[array_search( $user_id, $allowed_users )] ); + } + if ( 'enable' == $status && ! in_array( $user_id, $allowed_users ) ) { + $allowed_users[] = $user_id; + } + + } + + return $allowed_users; + } + +} + +SupportFlow()->extend->email_notifications = new SupportFlow_Email_Notifications(); diff --git a/classes/class-supportflow-email-replies.php b/classes/class-supportflow-email-replies.php index 3d7c227..137add4 100644 --- a/classes/class-supportflow-email-replies.php +++ b/classes/class-supportflow-email-replies.php @@ -1,10 +1,11 @@ extend->logger->log( 'email_retrieve', __METHOD__, __( 'Starting to retrieve new e-mail.', 'supportflow' ) ); + $start_time = time(); + + // Opens a temp file + $tmp_file = sys_get_temp_dir() . '/sf_cron_lock.txt'; + $fp = fopen( $tmp_file, 'c+' ); + + // Unlock file if created 2+ hours earlier + $time = time(); + $file_time = (int) fgets( $fp ); + if ( 0 != $file_time && $time > $file_time + 2 * HOUR_IN_SECONDS ) { + flock( $fp, LOCK_UN ); + + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + __( "Forcibly released the lock because it's been locked for 2+ hours.", 'supportflow' ), + compact( 'time', 'file_time' ) + ); + } + + // Die if temp file is locked. i.e. cron is running + if ( 6 != fwrite( $fp, 'length' ) ) { + SupportFlow()->extend->logger->log( 'email_retrieve', __METHOD__, __( 'Exiting early because another job is already running.', 'supportflow' ) ); + die; + } + + // Save current time to file + ftruncate( $fp, 0 ); + rewind( $fp ); + fwrite( $fp, (string) $time ); + + // Lock the file while running cron + $lock_acquired = flock( $fp, LOCK_EX ); + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + $lock_acquired ? __( 'Successfully acquired the lock.', 'supportflow' ) : __( 'Failed to acquire the lock.', 'supportflow' ) + ); - $subject = rtrim( $subject ) . ' [' . SupportFlow()->get_secret_for_thread( $thread_id ) . ']'; - return $subject; + $email_accounts = SupportFlow()->extend->email_accounts->get_email_accounts( true ); + foreach ( $email_accounts as $id => $email_account ) { + $imap_account = array_merge( $email_account, + apply_filters( 'supportflow_imap_folders', array( + 'inbox' => 'INBOX', + 'archive' => 'ARCHIVE', + 'account_id' => $id, + ), $email_account ) + ); + + $this->download_and_process_email_replies( $imap_account ); + } + + // Unlock the file and close it + $lock_released = flock( $fp, LOCK_UN ); + fclose( $fp ); + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + $lock_released ? __( 'Successfully released the lock.', 'supportflow' ) : __( 'Failed to release the lock.', 'supportflow' ) + ); + + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + sprintf( __( 'Finished retrieving new e-mail after %d seconds', 'supportflow' ), time() - $start_time ) ); } /** * Primary method for downloading and processing email replies */ public function download_and_process_email_replies( $connection_details ) { + imap_timeout( IMAP_OPENTIMEOUT, apply_filters( 'supportflow_imap_open_timeout', 5 ) ); + + $ssl = $connection_details['imap_ssl'] ? '/ssl' : ''; + $ssl = apply_filters( 'supportflow_imap_ssl', $ssl, $connection_details['imap_host'] ); - $inbox = $connection_details['inbox']; - $archive = $connection_details['archive']; + $mailbox = "{{$connection_details['imap_host']}:{$connection_details['imap_port']}{$ssl}}"; + $inbox = "{$mailbox}{$connection_details['inbox']}"; + $archive_box = "{$mailbox}{$connection_details['archive']}"; - $this->imap_connection = imap_open( $connection_details['host'], $connection_details['username'], $connection_details['password'] ); - if ( ! $this->imap_connection ) + $imap_connection = imap_open( $mailbox, $connection_details['username'], $connection_details['password'] ); + + $redacted_connection_details = $connection_details; + $redacted_connection_details['password'] = '[redacted]'; // redact the password to avoid unnecessarily exposing it in logs + $imap_errors = imap_errors(); + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + $imap_connection ? __( 'Successfully opened IMAP connection.', 'supportflow' ) : __( 'Failed to open IMAP connection.', 'supportflow' ), + compact( 'redacted_connection_details', 'mailbox', 'imap_errors' ) + ); + + if ( ! $imap_connection ) { return new WP_Error( 'connection-error', __( 'Error connecting to mailbox', 'supportflow' ) ); + } // Check to see if the archive mailbox exists, and create it if it doesn't - $mailboxes = imap_getmailboxes( $this->imap_connection, $connection_details['host'], '*' ); - if ( ! wp_filter_object_list( $mailboxes, array( 'name' => $connection_details['host'] . $archive ) ) ) - imap_createmailbox( $this->imap_connection, $connection_details['host'] . $archive ); + $mailboxes = imap_getmailboxes( $imap_connection, $mailbox, '*' ); + if ( ! wp_filter_object_list( $mailboxes, array( 'name' => $archive_box ) ) ) { + imap_createmailbox( $imap_connection, $archive_box ); + } // Make sure here are new emails to process - $email_count = imap_num_msg( $this->imap_connection ); - if ( $email_count < 1 ) + $email_count = imap_num_msg( $imap_connection ); + if ( $email_count < 1 ) { + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + __( 'No new messages to process.', 'supportflow' ), + compact( 'mailboxes' ) + ); + return false; + } + + $emails = imap_search( $imap_connection, 'ALL', SE_UID ); + $email_count = min( $email_count, apply_filters( 'supportflow_max_email_process_count', 20 ) ); + $emails = array_slice( $emails, 0, $email_count ); + $processed = 0; + + // Process each new email and put it in the archive mailbox when done. + foreach ( $emails as $uid ) { + $email = new stdClass; + $email->uid = $uid; + $email->msgno = imap_msgno( $imap_connection, $email->uid ); + + $email->headers = imap_headerinfo( $imap_connection, $email->msgno ); + $email->structure = imap_fetchstructure( $imap_connection, $email->msgno ); + $email->body = $this->get_body_from_connection( $imap_connection, $email->msgno ); + + if ( 0 === strcasecmp( $connection_details['username'], $email->headers->from[0]->mailbox . '@' . $email->headers->from[0]->host ) ) { + $connection_details['password'] = '[redacted]'; // redact the password to avoid unnecessarily exposing it in logs + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + __( 'Skipping message because it was sent from a SupportFlow account.', 'supportflow' ), + compact( 'email' ) + ); - // Process each new email and put it in the archive mailbox when done - $success = 0; - for( $i = 1; $i <= $email_count; $i++ ) { - $email = new stdClass; - $email->headers = imap_headerinfo( $this->imap_connection, $i ); - $email->body = $this->get_body_from_connection( $this->imap_connection, $i ); + continue; + } // @todo Confirm this a message we want to process - $ret = $this->process_email( $email ); + $result = $this->process_email( $imap_connection, $email, $email->msgno, $connection_details['username'], $connection_details['account_id'] ); + // If it was successful, move the email to the archive - if ( $ret ) { - imap_mail_move( $this->imap_connection, $i, $archive ); - $success++; + if ( $result ) { + imap_mail_move( $imap_connection, $email->uid, $connection_details['archive'], CP_UID ); + $processed++; } } - return sprintf( __( 'Processed %d emails', 'supportflow' ), $success ); + + imap_close( $imap_connection, CL_EXPUNGE ); + + $status_message = sprintf( __( 'Processed %d emails', 'supportflow' ), $processed ); + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + $status_message + ); + return $status_message; } /** * Given an email object, maybe create a new ticket - * - * @todo upload the attachment if there is one */ - public function process_email( $email ) { + public function process_email( $imap_connection, $email, $i, $to, $email_account_id ) { + require_once ABSPATH . 'wp-admin/includes/admin.php'; - if ( ! empty( $email->headers->subject ) ) - $subject = $email->headers->subject; - else - $subject = sprintf( __( 'New thread from %s', 'supportflow' ), $email->headers->fromaddress ); + $new_attachment_ids = array(); + $k = 0; - $respondent_name = $email->headers->from[0]->personal; - $respondent_email = $email->headers->from[0]->mailbox . '@' . $email->headers->from[0]->host; + if ( isset( $email->structure->parts ) ) { + foreach ( $email->structure->parts as $email_part ) { + + // We should at least be dealing with something that resembles an email object at this point + if ( ! isset( $email_part->disposition, $email_part->subtype, $email_part->dparameters[0]->value ) ) { + continue; + } + + if ( 'ATTACHMENT' == $email_part->disposition ) { + // We need to add 2 to our array key each time to get the correct email part + //@todo this needs more testing with different emails, should be smarter about which parts + $raw_attachment_data = imap_fetchbody( $imap_connection, $i, $k + 2 ); + + // The raw data from imap is base64 encoded, but php-imap has us covered! + $attachment_data = imap_base64( $raw_attachment_data ); + + $temp_file = get_temp_dir() . time() . '_supportflow_temp.tmp'; + touch( $temp_file ); + $temp_handle = fopen( $temp_file, 'w+' ); + fwrite( $temp_handle, $attachment_data ); + fclose( $temp_handle ); + + $file_array = array( + 'tmp_name' => $temp_file, + 'name' => $email_part->dparameters[0]->value, + ); + + $upload_result = media_handle_sideload( $file_array, null ); + + if ( is_wp_error( $upload_result ) ) { + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + __( 'Error sideloading attachment.', 'supportflow' ), + compact( 'file_array', 'upload_result', 'email' ) + ); + } else { + SupportFlow()->extend->attachments->secure_attachment_file( $upload_result ); + $new_attachment_ids[] = $upload_result; + } + + } + $k ++; + } + } + + if ( ! empty( $email->headers->subject ) ) { + $subject = imap_utf8( $email->headers->subject ); + } else { + $subject = sprintf( __( 'New ticket from %s', 'supportflow' ), $email->headers->fromaddress ); + } + + $reply_author = isset( $email->headers->from[0]->personal ) ? $email->headers->from[0]->personal : ''; + + if ( empty( $email->headers->reply_to ) ) { + $reply_author_email = $email->headers->from[0]->mailbox . '@' . $email->headers->from[0]->host; + } else { + $reply_author_email = $email->headers->reply_to[0]->mailbox . '@' . $email->headers->reply_to[0]->host; + } // Parse out the reply body - if ( function_exists( 'What_The_Email' ) ) + if ( function_exists( 'What_The_Email' ) ) { $message = What_The_Email()->get_message( $email->body ); - else + } else { $message = $email->body; + } // Check if this email should be blocked if ( function_exists( 'What_The_Email' ) ) { $check_strings = array( - 'subject' => $subject, - 'sender' => $respondent_email, - 'message' => $message, - ); - foreach( $check_strings as $key => $value ) { - if ( What_The_Email()->is_robot( $key, $value ) ) + 'subject' => $subject, + 'sender' => $reply_author_email, + 'message' => $message, + ); + foreach ( $check_strings as $key => $value ) { + if ( What_The_Email()->is_robot( $key, $value ) ) { + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + __( 'Skipping e-mail because sender is a robot.', 'supportflow' ), + compact( 'email' ) + ); + return true; + } } } - // Check to see if this message was in response to an existing thread - $thread_id = false; - if ( preg_match( '#\[([a-zA-Z0-9]{8})\]$#', $subject, $matches ) ) - $thread_id = (int)SupportFlow()->get_thread_from_secret( $matches[1] ); + // Check to see if this message was in response to an existing ticket + $ticket_id = false; - if ( $thread_id ) { - $message_args = array( - 'comment_author' => $respondent_name, - 'comment_author_email' => $respondent_email, - ); - SupportFlow()->add_thread_comment( $thread_id, $message, $message_args ); - } else { - // If this wasn't in reply to an existing message, create a new thread - $new_thread_args = array( - 'subject' => $subject, - 'respondent_name' => $respondent_name, - 'respondent_email' => $respondent_email, - 'message' => $message, - ); - $thread_id = SupportFlow()->create_thread( $new_thread_args ); + if ( preg_match( '/#(\d+):/', $subject, $matches ) ) { + $ticket_id = $matches[1]; + $ticket = get_post( $ticket_id ); + + // Make sure the ticket ID is a SupportFlow ticket with a valid status. + if ( $ticket->post_type != SupportFlow()->post_type + || ! array_key_exists( $ticket->post_status, SupportFlow()->post_statuses ) ) { + $ticket_id = false; + } } - $new_comment = array_pop( SupportFlow()->get_thread_comments( $thread_id ) ); - // Add anyone else that was in the 'to' or 'cc' fields as respondents - $respondents = array(); - $fields = array( 'to', 'cc' ); - foreach( $fields as $field ) { + // Back-compat with old-style secrets. + if ( ! $ticket_id && preg_match( '#\[([a-zA-Z0-9]{8})\]$#', $subject, $matches ) ) { + $ticket_id = SupportFlow()->get_ticket_from_secret( $matches[1] ); + } + + // Add anyone else that was in the 'to' or 'cc' fields as customers + $customers = array(); + $fields = array( 'to', 'cc' ); + foreach ( $fields as $field ) { if ( ! empty( $email->headers->$field ) ) { - foreach( $email->headers->$field as $recipient ) { + foreach ( $email->headers->$field as $recipient ) { $email_address = $recipient->mailbox . '@' . $recipient->host; - if ( is_email( $email_address ) && $email_address != SupportFlow()->extend->emails->from_address ) - $respondents[] = $email_address; + if ( is_email( $email_address ) && $email_address != SupportFlow()->extend->emails->from_address && strcasecmp( $email_address, $to ) != 0 ) { + $customers[] = $email_address; + } } } } - SupportFlow()->update_thread_respondents( $thread_id, $respondents, true ); + $customers[] = $reply_author_email; + $customers = apply_filters( 'supportflow_new_email_customers', $customers, $email, $ticket_id, $email_account_id ); + + $message = SupportFlow()->sanitize_ticket_reply( $message ); + + if ( $ticket_id ) { + $reply_args = array( + 'reply_author' => $reply_author, + 'reply_author_email' => $reply_author_email, + ); + SupportFlow()->update_ticket_customers( $ticket_id, $customers, true ); + SupportFlow()->add_ticket_reply( $ticket_id, $message, $reply_args ); + + } else { + // If this wasn't in reply to an existing message, create a new ticket + $new_ticket_args = array( + 'subject' => $subject, + 'reply_author' => $reply_author, + 'reply_author_email' => $reply_author_email, + 'message' => $message, + 'customer_email' => $customers, + 'email_account' => $email_account_id, + ); + + $ticket_id = SupportFlow()->create_ticket( $new_ticket_args ); + } + + $all_replies = SupportFlow()->get_ticket_replies( $ticket_id ); + $new_reply = $all_replies[count( $all_replies ) - 1]; + + foreach ( $new_attachment_ids as $new_attachment_id ) { + // Save the attachment ID as post meta of reply + add_post_meta( $new_reply->ID, 'sf_attachments', $new_attachment_id ); + SupportFlow()->extend->attachments->insert_attachment_secret_key( $new_attachment_id ) ; + + // It doesn't do anything special other than making sure file is not shown as unattached in media page + wp_update_post( array( 'ID' => $new_attachment_id, 'post_parent' => $ticket_id ) ); + } // Store the original email ID so we don't accidentally dupe it $email_id = trim( $email->headers->message_id, '<>' ); - if ( is_object( $new_comment ) ) - update_comment_meta( $new_comment->comment_ID, self::email_id_key, $email_id ); + if ( is_object( $new_reply ) ) { + update_post_meta( $new_reply->ID, self::email_id_key, $email_id ); + } + + SupportFlow()->extend->logger->log( + 'email_retrieve', + __METHOD__, + // translators: %s is the sender's e-mail address + sprintf( __( 'Successfully imported e-mail from %s.', 'supportflow' ), $reply_author_email ) + ); return true; } @@ -147,12 +371,19 @@ public function process_email( $email ) { */ public function get_body_from_connection( $connection, $num, $type = 'text/plain' ) { // Hacky way to get the email body. We should support more MIME types in the future - $body = imap_fetchbody( $connection, $num, 1.1 ); - if ( empty( $body ) ) - $body = imap_fetchbody( $connection, $num, 1 ); + $body = imap_fetchbody( $connection, $num, '1.1' ); + if ( empty( $body ) ) { + $body = imap_fetchbody( $connection, $num, '1' ); + } + + $body = imap_qprint( $body ); + if ( imap_base64( $body ) ) + $body = imap_base64( $body ); + + $body = imap_utf8( $body ); return $body; } } -SupportFlow()->extend->email_replies = new SupportFlow_Email_Replies(); \ No newline at end of file +SupportFlow()->extend->email_replies = new SupportFlow_Email_Replies(); diff --git a/classes/class-supportflow-emails.php b/classes/class-supportflow-emails.php index 654db04..b1c9bf3 100644 --- a/classes/class-supportflow-emails.php +++ b/classes/class-supportflow-emails.php @@ -3,10 +3,11 @@ * Primary class for determining which emails are sent and what goes in the email */ -class SupportFlow_Emails extends SupportFlow { +defined( 'ABSPATH' ) or die( "Cheatin' uh?" ); - var $from_name; - var $from_address; +class SupportFlow_Emails { + + public $from_address = null; function __construct() { add_action( 'supportflow_after_setup_actions', array( $this, 'setup_actions' ) ); @@ -17,106 +18,332 @@ function __construct() { */ public function setup_actions() { - $this->from_name = apply_filters( 'supportflow_emails_from_name', $this->from_name ); - $this->from_address = apply_filters( 'supportflow_emails_from_address', $this->from_address ); - // Don't send out any notifications when importing or using WP-CLI - if ( ( defined('WP_IMPORTING') && WP_IMPORTING ) || ( defined('WP_CLI') && WP_CLI ) ) + if ( ( defined( 'WP_IMPORTING' ) && WP_IMPORTING ) || ( defined( 'WP_CLI' ) && WP_CLI ) ) { return; + } - // When a new comment is added to a thread, notify the respondents and the agents - add_action( 'supportflow_thread_comment_added', array( $this, 'notify_agents_thread_comment' ) ); - add_action( 'supportflow_thread_comment_added', array( $this, 'notify_respondents_thread_comment' ) ); + // When a new reply is added to a ticket, notify the customers and the agents + add_action( 'supportflow_ticket_reply_added', array( $this, 'notify_agents_ticket_replies' ) ); + add_action( 'supportflow_ticket_reply_added', array( $this, 'notify_customers_ticket_replies' ), 10, 3 ); } /** - * When a new comment is added to the thread, notify the agent on the thread if there is one + * When a new reply is added to the ticket, notify the agent on the ticket if there is one */ - public function notify_agents_thread_comment( $comment_id ) { + public function notify_agents_ticket_replies( $reply_id ) { + $reply = get_post( $reply_id ); + if ( ! $reply ) { + return; + } + + $ticket = SupportFlow()->get_ticket( $reply->post_parent ); - $comment = get_comment( $comment_id ); - if ( ! $comment ) + $email_accounts = SupportFlow()->extend->email_accounts->get_email_accounts( true ); + $email_account_id = get_post_meta( $ticket->ID, 'email_account', true ); + if ( '' == $email_account_id ) { return; + } + $smtp_account = $email_accounts[$email_account_id]; - $thread = SupportFlow()->get_thread( $comment->comment_post_ID ); - // One agent by default, but easily allow notifications to a triage team - $agent_ids = apply_filters( 'supportflow_emails_notify_agent_ids', array( $thread->post_author ), $thread, 'comment' ); - if ( empty( $agent_ids ) ) + $agent_ids = SupportFlow()->extend->email_notifications->get_notified_user( $ticket->ID ); + $agent_ids = apply_filters( 'supportflow_emails_notify_agent_ids', $agent_ids, $ticket, 'reply' ); + if ( empty( $agent_ids ) ) { return; + } $agent_emails = array(); - foreach( $agent_ids as $user_id ) { - if ( $user = get_user_by( 'id', $user_id ) ) + foreach ( $agent_ids as $user_id ) { + if ( $user = get_user_by( 'id', $user_id ) ) { $agent_emails[] = $user->user_email; + } } - // Don't email the person creating the comment, unless that's desired behavior - if ( !apply_filters( 'supportflow_emails_notify_creator', false, 'comment' ) ) { - $key = array_search( $comment->comment_author_email, $agent_emails ); - if ( false !== $key ) + // Don't email the person adding the reply, unless that's desired behavior + if ( ! apply_filters( 'supportflow_emails_notify_creator', false, 'reply' ) ) { + $key = array_search( get_post_meta( $reply->ID, 'reply_author_email', true ), $agent_emails ); + if ( false !== $key ) { unset( $agent_emails[$key] ); + } } - $subject = '[' . get_bloginfo( 'name' ) . '] ' . get_the_title( $thread->ID ); - $subject = apply_filters( 'supportflow_emails_comment_notify_subject', $subject, $comment_id, $thread->ID ); + if ( empty( $agent_emails ) ) { + SupportFlow()->extend->logger->log( + 'email_send', + __METHOD__, + __( 'Returning early because no customers to notify.', 'supportflow' ), + compact( 'customers' ) + ); - $message = stripslashes( $comment->comment_content ); - if ( $attachment_ids = get_comment_meta( $comment->comment_ID, 'attachment_ids', true ) ) { - $message .= "\n"; - foreach( $attachment_ids as $attachment_id ) { - $message .= "\n" . wp_get_attachment_url( $attachment_id ); - } - } - foreach( $agent_emails as $agent_email ) { - wp_mail( $agent_email, $subject, $message ); + return; } + + $subject = sprintf( '#%d: %s', $ticket->ID, get_the_title( $ticket->ID ) ); + $subject = apply_filters( 'supportflow_emails_reply_notify_subject', $subject, $reply_id, $ticket->ID, 'agent' ); + + $attachments = $this->get_attached_files( $reply->ID ); + + $post_status = SupportFlow()->post_statuses[$ticket->post_status]['label']; + $assigned_agent = ( $ticket->post_author ) ? get_user_by( 'id', $ticket->post_author )->display_name : __( 'None assigned', 'supportflow' ); + + $message = SupportFlow()->sanitize_ticket_reply( stripslashes( $reply->post_content ) ); + $message .= "\n\n-------"; + $message .= "\n" . __( "Status: ", 'supportflow' ) . $post_status; + $message .= "\n" . __( "Agent: ", 'supportflow' ) . $assigned_agent; + + $message = apply_filters( 'supportflow_emails_reply_notify_message', $message, $reply_id, $ticket->ID, 'agent' ); + + $message .= "\n\n" . $this->get_quoted_text( $ticket ); + $message = wpautop( $message ); + + self::mail( $agent_emails, $subject, $message, 'Content-Type: text/html', $attachments, $smtp_account ); } /** - * When a new comment is added to the thread, notify all of the respondents on the thread + * When a new reply is added to the ticket, notify all of the customers on the ticket */ - public function notify_respondents_thread_comment( $comment_id ) { + public function notify_customers_ticket_replies( $reply_id, $cc = array(), $bcc = array() ) { + // Customers shouldn't receive private replies. + $reply = get_post( $reply_id ); + if ( ! $reply || 'private' == $reply->post_status ) { + return; + } - // Respondents shouldn't receive private comments - $comment = get_comment( $comment_id ); - if ( ! $comment || 'private' == $comment->comment_approved ) + // Customers shouldn't get replies triggered by non-agents. + if ( $reply->post_author < 1 ) { return; + } - $thread = SupportFlow()->get_thread( $comment->comment_post_ID ); - $respondents = SupportFlow()->get_thread_respondents( $thread->ID, array( 'fields' => 'emails' ) ); + $ticket = SupportFlow()->get_ticket( $reply->post_parent ); + $customers = SupportFlow()->get_ticket_customers( $ticket->ID, array( 'fields' => 'emails' ) ); - // Don't email the person creating the comment, unless that's desired behavior - if ( !apply_filters( 'supportflow_emails_notify_creator', false, 'comment' ) ) { - $key = array_search( $comment->comment_author_email, $respondents ); - if ( false !== $key ) - unset( $respondents[$key] ); + $email_accounts = SupportFlow()->extend->email_accounts->get_email_accounts( true ); + $email_account_id = get_post_meta( $ticket->ID, 'email_account', true ); + if ( '' == $email_account_id ) { + return; } + $smtp_account = $email_accounts[$email_account_id]; - $subject = '[' . get_bloginfo( 'name' ) . '] ' . get_the_title( $thread->ID ); - $subject = apply_filters( 'supportflow_emails_comment_notify_subject', $subject, $comment_id, $thread->ID ); - - $message = stripslashes( $comment->comment_content ); - if ( $attachment_ids = get_comment_meta( $comment->comment_ID, 'attachment_ids', true ) ) { - $message .= "\n"; - foreach( $attachment_ids as $attachment_id ) { - $message .= "\n" . wp_get_attachment_url( $attachment_id ); + // Don't email the person creating the reply, unless that's desired behavior + if ( ! apply_filters( 'supportflow_emails_notify_creator', false, 'reply' ) ) { + $reply_author_email = get_post_meta( $reply->ID, 'reply_author_email', true ); + $key = array_search( $reply_author_email, $customers ); + if ( false !== $key ) { + unset( $customers[$key] ); } } - foreach( $respondents as $respondent_email ) { - self::mail( $respondent_email, $subject, $message ); + + if ( empty( $customers ) ) { + SupportFlow()->extend->logger->log( + 'email_send', + __METHOD__, + __( 'Returning early because no customers to notify.', 'supportflow' ), + compact( 'customers' ) + ); + + return; + } + + $attachments = $this->get_attached_files( $reply->ID ); + $num_replies = SupportFlow()->get_ticket_replies_count( $ticket->ID ); + $subject = sprintf( '#%d: %s', $ticket->ID, get_the_title( $ticket->ID ) ); + + // Prefix with Re: if it's a reply. + if ( $num_replies > 1 ) { + $subject = sprintf( _x( 'Re: %s', 'A prefix for outgoing e-mail replies.', 'supportflow' ), $subject ); + } + + $subject = apply_filters( 'supportflow_emails_reply_notify_subject', $subject, $reply_id, $ticket->ID, 'customer' ); + + $message = SupportFlow()->sanitize_ticket_reply( stripslashes( $reply->post_content ) ); + + $message = apply_filters( 'supportflow_emails_reply_notify_message', $message, $reply_id, $ticket->ID, 'customer' ); + $message .= "\n\n" . $this->get_quoted_text( $ticket ); + $message = wpautop( $message ); + + $headers = "Content-Type: text/html\r\n"; + $headers .= $this->get_cc_header( $cc ); + $headers .= $this->get_bcc_header( $bcc ); + + $result = self::mail( $customers, $subject, $message, $headers, $attachments, $smtp_account ); + add_post_meta( $reply->ID, '_sf_mail_status', array( 'result' => $result ) ); + } + + /** + * E-Mail a supportflow conversation to users + * + * @param integer $ticket_id + * @param array|string $to + */ + public function email_conversation( $ticket_id, $to ) { + + $ticket = SupportFlow()->get_ticket( $ticket_id ); + $ticket_replies = SupportFlow()->get_ticket_replies( $ticket_id ); + $ticket_owner = $ticket->post_author > 0 ? get_user_by( 'id', $ticket->post_author )->data->user_nicename : __( 'Unassigned', 'supportflow' ); + + $attachments = array(); + $msg = ''; + $subject = '[' . get_bloginfo( 'name' ) . '] ' . get_the_title( $ticket->ID ) . ' ' . __( 'Conversation summary', 'supportflow' ); + + $msg .= '' . __( 'Title', 'supportflow' ) . ': ' . esc_html( $ticket->post_title ) . '
'; + $msg .= '' . __( 'Status', 'supportflow' ) . ': ' . SupportFlow()->post_statuses[$ticket->post_status]['label'] . '
'; + $msg .= '' . __( 'Owner', 'supportflow' ) . ': ' . esc_html( $ticket_owner ) . '
'; + $msg .= '' . __( 'Created on', 'supportflow' ) . ': ' . $ticket->post_date_gmt . ' GMT
'; + $msg .= '' . __( 'Last Updated on', 'supportflow' ) . ': ' . $ticket->post_modified_gmt . ' GMT
'; + $msg .= '
'; + + foreach ( array_reverse( $ticket_replies ) as $ticket_reply ) { + $date_time = $ticket_reply->post_date_gmt . ' GMT'; + $reply_author = get_post_meta( $ticket_reply->ID, 'reply_author', true ); + if ( empty( $reply_author ) ) { + $reply_author = get_post_meta( $ticket_reply->ID, 'reply_author_email', true ); + } + + $msg .= '' . sprintf( __( 'On %s, %s wrote:', 'supportflow' ), $date_time, esc_html( $reply_author ) ) . ''; + $msg .= '
'; + $msg .= SupportFlow()->sanitize_ticket_reply( $ticket_reply->post_content ); + $msg .= '
'; + + $attachments[] = $this->get_attached_files( $ticket_reply->ID ); } + self::mail( $to, $subject, $msg, 'Content-Type: text/html', $attachments ); } /** * Send an email from SupportFlow */ - public function mail( $respondent_email, $subject, $message ) { - $headers = array(); - if ( ! empty( $this->from_name ) && is_email( $this->from_address ) ) - $headers[] = 'From: ' . $this->from_name . ' <' . $this->from_address . '>'; - wp_mail( $respondent_email, $subject, $message, $headers ); + public function mail( $to, $subject, $message, $headers = '', $attachments = array(), $smtp_account = null ) { + global $phpmailer; + + if ( ! empty( $smtp_account ) ) { + $this->smtp_account = $smtp_account; + + add_action( 'phpmailer_init', array( $this, 'action_set_smtp_settings' ) ); + add_action( 'wp_mail_from', array( $this, 'action_set_smtp_from_address' ) ); + add_action( 'wp_mail_from_name', array( $this, 'action_set_smtp_from_name' ) ); + } + + $result = wp_mail( $to, $subject, $message, $headers, $attachments ); + + if ( ! empty( $smtp_account ) ) { + $this->smtp_account = null; + + remove_action( 'phpmailer_init', array( $this, 'action_set_smtp_settings' ) ); + remove_action( 'wp_mail_from', array( $this, 'action_set_smtp_from_address' ) ); + remove_action( 'wp_mail_from_name', array( $this, 'action_set_smtp_from_name' ) ); + } + + // Log the result, but redact the password to avoid unnecessarily exposing it + // translators: %s is the recipients e-mail address + $log_message = $result ? __( 'Sending mail to %s succeeded', 'supportflow' ) : __( 'Sending mail to %s failed', 'supportflow' ); + $log_message = sprintf( $log_message, is_array( $to ) ? implode( ',', $to ) : $to ); + $redacted_smtp_account = $smtp_account; + + if ( ! empty( $redacted_smtp_account ) ) { + $redacted_smtp_account['password'] = '[redacted]'; + } + $errors = $phpmailer->ErrorInfo; + + SupportFlow()->extend->logger->log( + 'email_send', + __METHOD__, + $log_message, + compact( 'to', 'subject', 'message', 'headers', 'attachments', 'redacted_smtp_account', 'result', 'errors' ) + ); + + return $result; + } + + /** + * Configure PHPMailer to send the message via the configured SMTP account + * + * @param PHPMailer $phpmailer + */ + public function action_set_smtp_settings( $phpmailer ) { + $phpmailer->IsSMTP(); + + $phpmailer->Host = $this->smtp_account['smtp_host']; + $phpmailer->Port = (int) $this->smtp_account['smtp_port']; + $phpmailer->SMTPSecure = $this->smtp_account['smtp_ssl'] ? 'ssl' : ''; + $phpmailer->SMTPAutoTLS = $this->smtp_account['smtp_ssl']; + $phpmailer->Username = $this->smtp_account['username']; + $phpmailer->Password = $this->smtp_account['password']; + $phpmailer->SMTPAuth = true; + } + + /** + * Override the default address in the From header + * + * We want to display the actual SMTP account rather than wordpress@siteurl + * + * @param string $from_address + * + * @return string + */ + public function action_set_smtp_from_address( $from_address ) { + return $this->smtp_account['username']; + + } + + /** + * Override the default name in the From header + * + * @param string $from_name + * + * @return string + */ + public function action_set_smtp_from_name( $from_name ) { + return get_bloginfo( 'name' ); + } + + public function get_cc_header( $cc ) { + if ( is_array( $cc ) && ! empty( $cc ) ) { + return "Cc: " . implode( ', ', $cc ) . "\r\n"; + } elseif ( is_string( $cc ) && ! empty( $cc ) ) { + return "Cc: $cc\r\n"; + } + } + + public function get_bcc_header( $bcc ) { + if ( is_array( $bcc ) && ! empty( $bcc ) ) { + return "Bcc: " . implode( ', ', $bcc ) . "\r\n"; + } elseif ( is_string( $bcc ) && ! empty( $cc ) ) { + return "Bcc: $bcc\r\n"; + } + } + + public function get_quoted_text( $ticket ) { + // Insert last second reply as quoted text + $replies = SupportFlow()->get_ticket_replies( $ticket->ID, array( 'numberposts' => 2, ) ); + if ( empty( $replies[1] ) ) { + return ''; + } else { + $quoted_reply = $replies[1]; + $reply_author = get_post_meta( $quoted_reply->ID, 'reply_author', true ); + if ( empty( $reply_author ) ) { + $reply_author = get_post_meta( $ticket_reply->ID, 'reply_author_email', true ); + } + $time_stamp = $ticket->post_date_gmt; + $heading = sprintf( "On %s GMT, %s wrote:", $time_stamp, $reply_author ); + $content = SupportFlow()->sanitize_ticket_reply( stripslashes( $quoted_reply->post_content ) ); + $content = "> $content"; + $content = str_replace( "\n", "\n> ", $content ); + + return "$heading\n$content"; + } + } + + public function get_attached_files( $reply_id ) { + $attachments = array(); + if ( $ticket_attachments = get_post_meta( $reply_id, 'sf_attachments' ) ) { + foreach ( $ticket_attachments as $attachment ) { + $attachments[] = get_attached_file( $attachment ); + } + } + + return $attachments; } } -SupportFlow()->extend->emails = new SupportFlow_Emails(); \ No newline at end of file +SupportFlow()->extend->emails = new SupportFlow_Emails(); diff --git a/classes/class-supportflow-json-api.php b/classes/class-supportflow-json-api.php index 863bb52..6eee026 100644 --- a/classes/class-supportflow-json-api.php +++ b/classes/class-supportflow-json-api.php @@ -1,6 +1,8 @@ ( ! empty( $_REQUEST['api-action'] ) ) ? sanitize_key( $_REQUEST['api-action'] ) : '', - 'status' => 'error', - 'message' => '', - 'html' => '', - ); - switch ( $response['api-action'] ) { + 'api-action' => ( ! empty( $_REQUEST['api-action'] ) ) ? sanitize_key( $_REQUEST['api-action'] ) : '', + 'status' => 'error', + 'message' => '', + 'html' => '', + ); - case 'create-thread': + switch ( $response['api-action'] ) { + case 'get-customers': + check_ajax_referer( 'get_customers', 'get_customers_nonce' ); - $thread_args = array( - 'subject' => sanitize_text_field( $_REQUEST['subject'] ), - 'message' => wp_filter_nohtml_kses( $_REQUEST['message'] ), - ); - if ( !empty( $_REQUEST['respondent_email'] ) && is_email( $_REQUEST['respondent_email'] ) ) { - $thread_args['respondent_email'] = sanitize_email( $_REQUEST['respondent_email'] ); - if ( !empty( $_REQUEST['respondent_name'] ) ) - $thread_args['respondent_name'] = sanitize_text_field( $_REQUEST['respondent_name'] ); + if ( current_user_can( 'sf_get_customers' ) ) { + $search_for = sanitize_text_field( isset( $_REQUEST['customers'] ) ? $_REQUEST['customers'] : '' ); + $customer_matches = SupportFlow()->get_customers( array( 'search' => $search_for ) ); } else { - $thread_args['respondent_email'] = $current_user->user_email; - $thread_args['respondent_name'] = $current_user->display_name; - $thread_args['respondent_id'] = $current_user->ID; + $customer_matches = new WP_Error( 'sf_access_denied', __( 'Access denied.', 'supportflow' ) ); } - $thread_id = SupportFlow()->create_thread( $thread_args ); - if ( is_wp_error( $thread_id ) ) { - $response['message'] = $thread_id->get_error_message(); + if ( is_wp_error( $customer_matches ) ) { + $response['message'] = $customer_matches->get_error_message(); } else { - $response['status'] = 'ok'; - $response['thread_id'] = $thread_id; + $response['query'] = $search_for; + $response['status'] = "ok"; + $response['customers'] = $customer_matches; } - break; - - case 'get-respondent-threads': break; - case 'get-thread': - $thread_id = (int)$_REQUEST['thread_id']; - $response['status'] = 'ok'; - $response['thread_id'] = $thread_id; - break; - case 'add-thread-comment': - $thread_id = (int)$_REQUEST['thread_id']; - $message = wp_filter_nohtml_kses( $_REQUEST['message'] ); - $comment_args = array(); - if ( !empty( $_REQUEST['comment_author_email'] ) && is_email( $_REQUEST['comment_author_email'] ) ) { - $comment_args['comment_author_email'] = sanitize_email( $_REQUEST['comment_author_email'] ); - if ( !empty( $_REQUEST['comment_author'] ) ) - $comment_args['comment_author'] = sanitize_text_field( $_REQUEST['comment_author'] ); - } else { - $comment_args['comment_author_email'] = $current_user->user_email; - $comment_args['comment_author'] = $current_user->display_name; - $comment_args['user_id'] = $current_user->ID; - } - $comment_id = SupportFlow()->add_thread_comment( $thread_id, $message); - if ( is_wp_error( $comment_id ) ) { - $response['message'] = $comment_id->get_error_message(); - } else { - $response['status'] = 'ok'; - $response['thread_id'] = $thread_id; - $response['comment_id'] = $comment_id; - } - break; default: $response['message'] = __( "There's no API method registered under that action.", 'supportflow' ); break; @@ -92,4 +55,4 @@ public function action_wp_ajax_supportflow_json() { } } -SupportFlow()->extend->jsonapi = new SupportFlow_JSON_API(); \ No newline at end of file +SupportFlow()->extend->jsonapi = new SupportFlow_JSON_API(); diff --git a/classes/class-supportflow-logger.php b/classes/class-supportflow-logger.php new file mode 100644 index 0000000..9f69906 --- /dev/null +++ b/classes/class-supportflow-logger.php @@ -0,0 +1,123 @@ += 0 + $log_entries = array_slice( $log_entries, $offset, $max_number_log_entries ); + + update_option( 'supportflow_log', $log_entries ); + do_action( 'supportflow_log', $timestamp, $method, $category, $message, $data ); + } + + /** + * Add a page to display log items + * + * Disabled by default to avoid cluttering the menu with something that is rarely used + */ + public function add_admin_menu_items() { + if ( apply_filters( 'supportflow_show_log', false ) ) { + add_submenu_page( + 'edit.php?post_type=' . SupportFlow()->post_type, + __( 'Log', 'supportflow' ), + __( 'Log', 'supportflow' ), + 'manage_options', + 'log', + array( $this, 'markup_log_page' ) + ); + } + } + + /** + * Creates the markup for the Log page + */ + public static function markup_log_page() { + if ( ! current_user_can( 'manage_options' ) ) { + wp_die( "Cheatin' uh?" ); + } + + $log_entries = get_option( 'supportflow_log', array() ); + $datetime_format = get_option( 'date_format' ) . ' ' . get_option( 'time_format' ); + + ?> + +
+ + +
+ +Note: Administrator accounts automatically have full access in SupportFlow.', 'supportflow' ); + $link = '' . __( 'Please add them', 'supportflow' ) . ''; + $no_items = sprintf( $message, $link ); + + $columns = array( + 'status' => __( 'Status', 'supportflow' ), + 'privilege' => __( 'Privilege', 'supportflow' ), + 'type' => __( 'Type', 'supportflow' ), + 'user' => __( 'User', 'supportflow' ), + ); + + $data = array(); + foreach ( $user_permissions as $id => $user_permission ) { + $identfier = json_encode( array( + 'user_id' => $user_permission['user_id'], + 'privilege_type' => $user_permission['privilege_type'], + 'privilege_id' => $user_permission['privilege_id'], + ) ); + $status = "'; + $status .= " "; + $data[] = array( + 'status' => $status, + 'privilege' => esc_html( $user_permission['privilege'] ), + 'type' => $user_permission['type'], + 'user' => esc_html( $user_permission['user'] ), + ); + } + + $permissions_table = new SupportFlow_Table( 'sf_user_permissions_table' ); + $permissions_table->set_columns( $columns ); + $permissions_table->set_no_items( $no_items ); + $permissions_table->set_data( $data ); + $permissions_table->display(); + + } + + public function get_user_permissions( $user_id, $return_allowed = true, $return_disallowed = true ) { + $tags = get_terms( SupportFlow()->tags_tax, 'hide_empty=0' ); + $email_accounts = SupportFlow()->extend->email_accounts->get_email_accounts( true ); + $permissions = array(); + $user_permissions = array(); + + if ( 0 == $user_id ) { + $users = get_users(); + } else { + $users = array( get_userdata( $user_id ) ); + } + + foreach ( $users as $user ) { + if ( ! $user->has_cap( 'manage_options' ) ) { + $permission = $this->get_user_permissions_data( $user->ID ); + $permissions[$user->ID] = $permission; + } + } + + foreach ( $permissions as $user_id => $permission ) { + $user_data = get_userdata( $user_id ); + + foreach ( $email_accounts as $id => $email_account ) { + $allowed = in_array( $id, $permission['email_accounts'] ); + if ( ( $allowed && ! $return_allowed ) || ( ! $allowed && ! $return_disallowed ) ) { + continue; + } + $user_permissions[] = array( + 'user_id' => $user_id, + 'user' => $user_data->data->user_nicename . ' (' . $user_data->data->user_email . ')', + 'privilege_type' => 'email_accounts', + 'type' => 'E-Mail Account', + 'privilege_id' => $id, + 'privilege' => $email_account['username'], + 'allowed' => $allowed, + ); + } + foreach ( $tags as $tag ) { + $allowed = in_array( $tag->slug, $permission['tags'] ); + if ( ( $allowed && ! $return_allowed ) || ( ! $allowed && ! $return_disallowed ) ) { + continue; + } + $user_permissions[] = array( + 'user_id' => $user_id, + 'user' => $user_data->data->user_nicename . ' (' . $user_data->data->user_email . ')', + 'privilege_type' => 'tags', + 'type' => 'Tag', + 'privilege_id' => $tag->slug, + 'privilege' => $tag->name . ' (' . $tag->slug . ')', + 'allowed' => $allowed, + ); + } + } + + return $user_permissions; + } + + public function action_wp_ajax_set_user_permission() { + check_ajax_referer( 'set_user_permission', '_set_user_permission_nonce' ); + + if ( ! current_user_can( 'manage_options' ) ) { + wp_send_json_error( __( 'Access denied.', 'supportflow' ) ); + } + + if ( ! isset( $_POST['user_id'] ) + || ! isset( $_POST['privilege_type'] ) + || ! isset( $_POST['privilege_id'] ) + || ! isset( $_POST['allowed'] ) + || ! in_array( $_POST['privilege_type'], array( 'email_accounts', 'tags' ) ) + ) { + exit; + } + + $user_id = (int) $_POST['user_id']; + $privilege_type = $_POST['privilege_type']; + $privilege_id = $_POST['privilege_id']; + $allowed = 'true' == $_POST['allowed'] ? true : false; + + echo absint( $this->set_user_permission( $user_id, $privilege_type, $privilege_id, $allowed ) ); + exit; + } + + + public function set_user_permission( $user_id, $privilege_type, $privilege_id, $allowed ) { + $permission = $this->get_user_permissions_data( $user_id ); + + if ( true == $allowed ) { + if ( ! in_array( $privilege_id, $permission[$privilege_type] ) ) { + $permission[$privilege_type][] = (string) $privilege_id; + update_user_meta( $user_id, 'sf_permissions', $permission ); + + return true; + } + } else { + if ( false !== ( $key = array_search( $privilege_id, $permission[$privilege_type] ) ) ) { + unset( $permission[$privilege_type][$key] ); + update_user_meta( $user_id, 'sf_permissions', $permission ); + + return true; + } + } + + return false; + } + + /* + * Limited under-privileged user access to only allowed E-Mail accounts + */ + function limit_user_permissions( $allcaps, $cap, $args ) { + global $pagenow, $post_type; + + // Check if at least one E-Mail account exists before showing ticket creation page + if ( + 'post-new.php' == $pagenow && + SupportFlow()->post_type == $post_type + ) { + $email_accounts = SupportFlow()->extend->email_accounts->get_email_accounts( true ); + if ( empty( $email_accounts ) ) { + $link = "edit.php?post_type=$post_type&page=sf_accounts"; + + wp_die( sprintf( + "%s", + esc_html( $link ), + __( 'Please add at least one E-Mail account before creating a ticket.', 'supportflow' ) + ) ); + } + } + + // Return early in some cases + $relevant_capability = in_array( $args[0], array( 'edit_post', 'edit_posts', 'delete_post', 'sf_get_customers' ), true ); + $user_is_admin = ! empty( $allcaps['manage_options'] ) && true === $allcaps['manage_options']; + $is_supportflow_ticket = SupportFlow()->post_type === $post_type; + $is_api_call = isset( $_REQUEST['action'] ) && SupportFlow()->extend->jsonapi->action === $_REQUEST['action']; + + if ( ! $relevant_capability || $user_is_admin || ( ! $is_supportflow_ticket && ! $is_api_call ) ) { + return $allcaps; + } + + // Get all supportflow permissions granted to the current user + $user_permissions = $this->get_user_permissions_data( $args[1] ); + + // This capability is requested if user is viewing/modifying existing ticket + if ( 'edit_post' == $args[0] ) { + + // Allow if user have access to the tag/E-Mail account used by the ticket + if ( $this->is_user_allowed_post( $args[1], $args[2] ) ) { + $allcaps["edit_others_posts"] = true; + $allcaps["edit_posts"] = true; + + // Allow if user is creating new ticket with permitted E-Mail account + } elseif ( + 'post.php' == $pagenow && + isset ( $_REQUEST['action'], $_REQUEST['post_email_account'] ) && + 'editpost' == $_REQUEST['action'] && + in_array( $_REQUEST['post_email_account'], $user_permissions['email_accounts'] ) + ) { + $allcaps["edit_others_posts"] = true; + $allcaps["edit_posts"] = true; + + // Disallow user access to ticket in other cases + } else { + $allcaps["edit_others_posts"] = false; + $allcaps["edit_posts"] = false; + } + } + + // Allow deleting ticket if user have access to the tag/E-Mail account used by the ticket + if ( 'delete_post' == $args[0] && $this->is_user_allowed_post( $args[1], $args[2] ) ) { + $allcaps["delete_others_posts"] = true; + } else { + $allcaps["delete_others_posts"] = false; + } + + // This capability is requested if user is creating new ticket or listing all tickets + if ( 'edit_posts' == $args[0] ) { + + // List All tickets if user have access to atleast one E-Mail account or tag + if ( 'post-new.php' != $pagenow && ( ! empty( $user_permissions['email_accounts'] ) || ! empty( $user_permissions['tags'] ) ) ) { + $allcaps["edit_posts"] = true; + + // Allow creating new ticket if user have access to atleast one E-Mail account + } elseif ( 'post-new.php' == $pagenow && ! empty( $user_permissions['email_accounts'] ) ) { + $allcaps["edit_posts"] = true; + + // Disallow in other cases + } else { + $allcaps["edit_posts"] = false; + } + } + + // Allow users with access to at least one e-mail account or tag to get the full customer list + if ( 'sf_get_customers' == $args[0] ) { + if ( ! empty ( $user_permissions['email_accounts'] ) || ! empty ( $user_permissions['tags'] ) ) { + $allcaps['sf_get_customers'] = true; + } + } + + return $allcaps; + } + + /* + * Check if user has access to a particular post + */ + public function is_user_allowed_post( $user_id, $post_id ) { + $user_permissions = $this->get_user_permissions_data( $user_id ); + $post_email_account = get_post_meta( $post_id, 'email_account', true ); + $post_tags = wp_get_post_terms( $post_id, SupportFlow()->tags_tax ); + + if ( in_array( $post_email_account, $user_permissions['email_accounts'] ) ) { + return true; + } + + foreach ( $post_tags as $post_tag ) { + $post_tag_slug = $post_tag->slug; + if ( in_array( $post_tag_slug, $user_permissions['tags'] ) ) { + return true; + } + } + + return false; } /** * Initiates the actions for the permissions class. * - * @access public - * @since 0.1 - * @uses add_action + * @access public + * @since 0.1 + * @uses add_action * - * @return void + * @return void */ public function setup_actions() { $this->_setup_caps(); @@ -52,54 +445,59 @@ public function setup_actions() { /** * Setup the mapping of roles to capabilities. * - * @access public - * @since 0.1 - * @uses apply_filters + * @access public + * @since 0.1 + * @uses apply_filters * - * @return void + * @return void */ private function _setup_caps() { // Setup the default caps for SupportFlow - $this->_caps = apply_filters( 'sf_caps', array( - 'close_others_threads' => 'sf_close_others_threads', - 'open_others_threads' => 'sf_open_others_threads', - 'reopen_others_threads' => 'sf_reopen_others_threads', - 'comment_on_others_threads' => 'sf_comment_on_others_threads', - 'close_threads' => 'sf_close_threads', - 'open_threads' => 'sf_open_threads', - 'reopen_threads' => 'sf_reopen_threads', - 'comment_on_threads' => 'sf_comment_on_threads', - ) ); + $this->_caps = apply_filters( + 'supportflow_caps', array( + 'close_others_tickets' => 'sf_close_others_tickets', + 'open_others_tickets' => 'sf_open_others_tickets', + 'reopen_others_tickets' => 'sf_reopen_others_tickets', + 'reply_on_others_tickets' => 'sf_reply_on_others_tickets', + 'close_tickets' => 'sf_close_tickets', + 'open_tickets' => 'sf_open_tickets', + 'reopen_tickets' => 'sf_reopen_tickets', + 'reply_on_tickets' => 'sf_reply_on_tickets', + ) + ); // Map the default caps onto WordPress roles - $this->_role_cap_map = apply_filters( 'sf_role_cap_map', array( - 'administrator' => $this->get_caps(), // Apply all caps - 'editor' => $this->get_caps(), // Apply all caps - 'author' => array( - 'close_threads' => $this->get_cap( 'close_threads' ), - 'open_threads' => $this->get_cap( 'open_threads' ), - 'comment_on_threads' => $this->get_cap( 'comment_on_threads' ), - ), - 'contributor' => array( - 'comment_on_threads' => $this->get_cap( 'comment_on_threads' ), - ), - ) ); + $this->_role_cap_map = apply_filters( + 'supportflow_role_cap_map', array( + 'administrator' => $this->get_caps(), // Apply all caps + 'editor' => $this->get_caps(), // Apply all caps + 'author' => array( + 'close_tickets' => $this->get_cap( 'close_tickets' ), + 'open_tickets' => $this->get_cap( 'open_tickets' ), + 'reply_on_tickets' => $this->get_cap( 'reply_on_tickets' ), + ), + 'contributor' => array( + 'reply_on_tickets' => $this->get_cap( 'reply_on_tickets' ), + ), + ) + ); } /** * Adds the standard SupportFlow capabilities to built-in WordPress roles. * - * @access public - * @since 0.1 - * @uses get_role, WP_Roles::add_cap + * @access public + * @since 0.1 + * @uses get_role, WP_Roles::add_cap * - * @return void + * @return void */ public function add_capabilities() { $role_cap_map = $this->get_role_cap_map(); - if ( empty( $role_cap_map ) ) + if ( empty( $role_cap_map ) ) { return; + } // Loop through roles, adding the associated caps to each role foreach ( $role_cap_map as $role => $caps ) { @@ -121,10 +519,10 @@ public function add_capabilities() { /** * Get all SF capabilities. * - * @access public - * @since 0.1 + * @access public + * @since 0.1 * - * @return array Array of SF capabilities. + * @return array Array of SF capabilities. */ public function get_caps() { return $this->_caps; @@ -133,10 +531,10 @@ public function get_caps() { /** * Get the mapping of roles to capabilities. * - * @access public - * @since 0.1 + * @access public + * @since 0.1 * - * @return array Array roles and caps. + * @return array Array roles and caps. */ public function get_role_cap_map() { return $this->_role_cap_map; @@ -145,33 +543,22 @@ public function get_role_cap_map() { /** * Get the name of an individual capability. * - * @access public - * @since 0.1 + * @access public + * @since 0.1 * - * @param string $cap Capability to get. - * @return string|bool Capability name on success; False on failure. + * @param string $cap Capability to get. + * + * @return string|bool Capability name on success; False on failure. */ public function get_cap( $cap ) { $all_caps = $this->get_caps(); - if ( array_key_exists( $cap, $all_caps ) ) - return $all_caps[ $cap ]; - else + if ( array_key_exists( $cap, $all_caps ) ) { + return $all_caps[$cap]; + } else { return false; + } } } SupportFlow()->extend->permissions = new SupportFlow_Permissions(); - -/** - * Get the name of an individual capability. - * - * @since 0.1 - * @uses SupportFlow, SupportFlow_Permissions::get_cap - * - * @param string $cap Capability to get. - * @return bool|string Internal name of the capability on success; false on failure; - */ -function sf_get_cap( $cap ) { - return SupportFlow()->extend->permissions->get_cap( $cap ); -} \ No newline at end of file diff --git a/classes/class-supportflow-predefined-replies.php b/classes/class-supportflow-predefined-replies.php new file mode 100644 index 0000000..e08ee1e --- /dev/null +++ b/classes/class-supportflow-predefined-replies.php @@ -0,0 +1,96 @@ +predefinded_replies_type == $post_type ) { + foreach ( $menu as $key => $single_menu ) { + if ( 'edit.php?post_type=' . SupportFlow()->post_type == $single_menu[2] ) { + $menu[$key][4] .= ' wp-has-current-submenu wp-menu-open open-if-no-js '; + } + } + } + } + + /** + * Add any CSS or JS we need for the admin + */ + public function action_admin_enqueue_scripts() { + global $pagenow; + + if ( 'post.php' == $pagenow || 'post-new.php' == $pagenow ) { + $handle = SupportFlow()->enqueue_script( 'supportflow-predefined-replies', 'predefined-replies.js' ); + + wp_localize_script( $handle, 'SFPredefinedReplies', array( + 'message' => __( 'Are you sure want to proceed? It will replace your existing content.', 'supportflow' ), + ) ); + } + } + + /** + * Register the custom post type to create predefined replies + * @uses register_post_type() To register the post type + */ + function action_init_register_predefined_replies() { + register_post_type( + SupportFlow()->predefinded_replies_type, array( + 'labels' => array( + 'menu_name' => __( 'SupportFlow', 'supportflow' ), + 'name' => __( 'Predefined Replies', 'supportflow' ), + 'singular_name' => __( 'Predefined Reply', 'supportflow' ), + 'all_items' => __( 'All predefined replies', 'supportflow' ), + 'add_new' => __( 'New predefined reply', 'supportflow' ), + 'add_new_item' => __( 'New predefined reply', 'supportflow' ), + 'edit_item' => __( 'Edit predefined reply', 'supportflow' ), + 'new_item' => __( 'New Predefined Reply', 'supportflow' ), + 'view_item' => __( 'View predefined reply', 'supportflow' ), + 'search_items' => __( 'Search predefined replies', 'supportflow' ), + 'not_found' => __( 'No predefined reply found', 'supportflow' ), + 'not_found_in_trash' => __( 'No predefined reply found in trash', 'supportflow' ), + ), + 'public' => true, + 'show_ui' => true, + 'publicly_queryable' => false, + 'show_in_menu' => false, + 'supports' => array( + 'title', 'editor', + ), + ) + ); + } + + /** + * Add predefined options under Supportflow menu + */ + public function action_admin_menu_predefined_replies() { + $post_type = SupportFlow()->post_type; + $predefinded_replies_type = SupportFlow()->predefinded_replies_type; + + add_submenu_page( "edit.php?post_type=$post_type", 'All predefined replies', 'All predefined replies', 'manage_options', "edit.php?post_type=$predefinded_replies_type" ); + add_submenu_page( "edit.php?post_type=$post_type", 'New predefined reply', 'New predefined reply', 'manage_options', "post-new.php?post_type=$predefinded_replies_type" ); + + } +} + +SupportFlow()->extend->predefined_replies = new SupportFlow_Predefined_Replies(); diff --git a/classes/class-supportflow-preferences.php b/classes/class-supportflow-preferences.php new file mode 100644 index 0000000..f64f03b --- /dev/null +++ b/classes/class-supportflow-preferences.php @@ -0,0 +1,157 @@ +slug = 'sf_email_notifications'; + + add_submenu_page( + 'edit.php?post_type=' . SupportFlow()->post_type, + __( 'Preferences', 'supportflow' ), + __( 'Preferences', 'supportflow' ), + 'read', + $this->slug, + array( $this, 'preferences_page' ) + ); + + + } + + public function insert_scripts() { + $handle = SupportFlow()->enqueue_script( 'supportflow-preferences', 'preferences.js' ); + + wp_localize_script( $handle, 'SFPreferences', array( + 'changing_state' => __( 'Changing status, please wait.', 'supportflow' ), + 'set_email_notfication_nonce' => wp_create_nonce( 'set_email_notfication' ), + 'failed_changing_state' => __( 'Failed changing state. Old state is reverted', 'supportflow' ), + 'subscribed' => __( 'Subscribed', 'supportflow' ), + 'unsubscribed' => __( 'Unsubscribed', 'supportflow' ), + ) ); + } + + public function preferences_page() { + echo '
'; + $this->notification_setting_page(); + + echo '
' . __( 'E-Mail Notifications', 'supportflow' ) . '
'; + echo '' . __( 'Please check the tags/E-Mail accounts for which you want to receive E-Mail notifications of replies. You will be able to override E-Mail notifications settings for individual tickets.', 'supportflow' ) . '
'; + echo '+ +
'; - foreach( $comments as $comment ) { - $output .= '- ' . $this->render_single_comment_html( $comment ) . '
';
+ $output = ''
- . wpautop( stripslashes( $comment->comment_content ) )
- . ' '
- . ''
- . '' . esc_html( $comment->comment_author ) . ''
- . '' . esc_html( $comment_timestamp ) . ''
- . ' ';
- return $output;
+ ?>
+
+
+
+
+
+ get_tickets( array( 'customer_email' => $user->user_email ) );
- $threads = SupportFlow()->get_threads( array( 'respondent_email' => $user->user_email ) );
-
- if ( empty( $threads ) ) {
- $output = '' . __( 'No open threads.', 'supportflow' ) . ' ';
- } else {
- $output = '
+
+
+
+
+
+ <?php _e( 'Support', 'supportflow' ); ?>
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-render_all_threads_html(); ?>
-
-
-
-
+
+
+ <?php _e( 'Support', 'supportflow' ); ?>
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ render_all_tickets_html(); ?>
+
+
+
+
+
+
+
-
-
-
-
-
-
-
+
+ extend->ui->widget = new SupportFlow_UI_Widget();
\ No newline at end of file
+SupportFlow()->extend->ui->widget = new SupportFlow_UI_Widget();
diff --git a/classes/class-supportflow-wp-cli.php b/classes/class-supportflow-wp-cli.php
index 68a617e..ad3fa10 100644
--- a/classes/class-supportflow-wp-cli.php
+++ b/classes/class-supportflow-wp-cli.php
@@ -3,6 +3,8 @@
* WP-CLI commands for SupportFlow
*/
+defined( 'ABSPATH' ) or die( "Cheatin' uh?" );
+
WP_CLI::add_command( 'supportflow', 'SupportFlow_WPCLI' );
class SupportFlow_WPCLI extends WP_CLI_Command {
@@ -12,8 +14,9 @@ class SupportFlow_WPCLI extends WP_CLI_Command {
*/
public static function help() {
- WP_CLI::line( <<
+ WP_CLI::line(
+ <<
Possible subcommands:
download_and_process_email_replies
import_remote Import from a remote SupportFlow
@@ -31,22 +34,23 @@ public static function help() {
*/
public function download_and_process_email_replies( $args, $assoc_args ) {
- $defaults = array(
- 'host' => '', // '{imap.gmail.com:993/imap/ssl/novalidate-cert}' for Gmail
- 'username' => '', // Full email address for Gmail
- 'password' => '', // Whatever the password is
- 'inbox' => 'INBOX', // Where the new emails will go
- 'archive' => 'SF_ARCHIVE', // Where you'd like emails put after they've been processed
- );
+ $defaults = array(
+ 'host' => '', // '{imap.gmail.com:993/imap/ssl/novalidate-cert}' for Gmail
+ 'username' => '', // Full email address for Gmail
+ 'password' => '', // Whatever the password is
+ 'inbox' => 'INBOX', // Where the new emails will go
+ 'archive' => 'SF_ARCHIVE', // Where you'd like emails put after they've been processed
+ );
$connection_details = wp_parse_args( $assoc_args, $defaults );
// Allow the connection details to be stored in a secret config file or similar
$connection_details = apply_filters( 'supportflow_imap_connection_details', $connection_details );
- $retval = SupportFlow()->extend->email_replies->download_and_process_email_replies( $connection_details );
- if ( is_wp_error( $retval ) )
+ $retval = SupportFlow()->extend->email_replies->download_and_process_email_replies( $connection_details );
+ if ( is_wp_error( $retval ) ) {
WP_CLI::error( $retval->get_error_message() );
- else
+ } else {
WP_CLI::success( $retval );
+ }
}
/**
@@ -57,12 +61,12 @@ public function download_and_process_email_replies( $args, $assoc_args ) {
public function import_remote( $args, $assoc_args ) {
$defaults = array(
- 'db_host' => '',
- 'db_name' => '',
- 'db_user' => '',
- 'db_pass' => '',
- 'table_prefix' => 'support_',
- );
+ 'db_host' => '',
+ 'db_name' => '',
+ 'db_user' => '',
+ 'db_pass' => '',
+ 'table_prefix' => 'support_',
+ );
$this->args = wp_parse_args( $assoc_args, $defaults );
@@ -77,73 +81,75 @@ public function import_remote( $args, $assoc_args ) {
// Register our tables
$sp_tables = array(
- 'messagemeta',
- 'messages',
- 'predefined_messages',
- 'tags',
- 'threadmeta',
- 'threads',
- 'usermeta',
- 'users',
- );
- foreach( $sp_tables as $sp_table ) {
+ 'messagemeta',
+ 'messages',
+ 'predefined_messages',
+ 'tags',
+ 'ticketmeta',
+ 'tickets',
+ 'usermeta',
+ 'users',
+ );
+ foreach ( $sp_tables as $sp_table ) {
$table_name = $this->args['table_prefix'] . $sp_table;
- if ( !in_array( $table_name, $spdb->tables ) ) {
+ if ( ! in_array( $table_name, $spdb->tables ) ) {
$spdb->tables[$sp_table] = $table_name;
- $spdb->$sp_table = $table_name;
+ $spdb->$sp_table = $table_name;
}
}
-
+
/**
- * Import threads and their messages
+ * Import tickets and their messages
*
* @todo Support for importing priorities. This seems to exist in the schema for old SP, but not in the interface
*/
- $old_threads = $spdb->get_results( "SELECT * FROM $spdb->threads" );
- $count_threads_created = 0;
- foreach( $old_threads as $old_thread ) {
+ $old_tickets = $spdb->get_results( "SELECT * FROM $spdb->tickets" );
+ $count_tickets_created = 0;
+ foreach ( $old_tickets as $old_ticket ) {
- // Don't import a thread that's already been imported
- if ( $wpdb->get_var( $wpdb->prepare( "SELECT post_id FROM $wpdb->postmeta WHERE '_imported_id'=%d", $old_thread->thread_id ) ) ) {
- WP_CLI::line( "Skipping: #{$old_thread->thread_id} '{$old_thread->subject}' already exists" );
+ // Don't import a ticket that's already been imported
+ if ( $wpdb->get_var( $wpdb->prepare( "SELECT post_id FROM $wpdb->postmeta WHERE '_imported_id'=%d", $old_ticket->ticket_id ) ) ) {
+ WP_CLI::line( "Skipping: #{$old_ticket->ticket_id} '{$old_ticket->subject}' already exists" );
continue;
}
- // Create the new thread
- $thread_args = array(
- 'subject' => $old_thread->subject,
- 'date' => $old_thread->dt,
- 'status' => 'sf_' . $old_thread->state,
- );
- $thread_id = SupportFlow()->create_thread( $thread_args );
- if ( is_wp_error( $thread_id ) )
+ // Create the new ticket
+ $ticket_args = array(
+ 'subject' => $old_ticket->subject,
+ 'date' => $old_ticket->dt,
+ 'status' => 'sf_' . $old_ticket->state,
+ );
+ $ticket_id = SupportFlow()->create_ticket( $ticket_args );
+ if ( is_wp_error( $ticket_id ) ) {
continue;
+ }
- // Add the respondent to the thread
- SupportFlow()->update_thread_respondents( $thread_id, $old_thread->email );
+ // Add the customer to the ticket
+ SupportFlow()->update_ticket_customers( $ticket_id, $old_ticket->email );
- // Get the thread's messages and import those too
- $old_messages = (array)$spdb->get_results( $spdb->prepare( "SELECT * FROM $spdb->messages WHERE thread_id=%d", $old_thread->thread_id ) );
- $count_comments = 0;
- foreach( $old_messages as $old_message ) {
+ // Get the ticket's messages and import those too
+ $old_messages = (array) $spdb->get_results( $spdb->prepare( "SELECT * FROM $spdb->messages WHERE ticket_id=%d", $old_ticket->ticket_id ) );
+ $count_replies = 0;
+ foreach ( $old_messages as $old_message ) {
$message_args = array(
- 'comment_author' => $old_message->email,
- 'comment_author_email' => $old_message->email,
- 'time' => $old_message->dt,
- 'comment_approved' => ( 'note' == $old_message->message_type ) ? 'private' : 'public',
- );
- if ( function_exists( 'What_The_Email' ) )
+ 'reply_author' => $old_message->email,
+ 'reply_author_email' => $old_message->email,
+ 'time' => $old_message->dt,
+ 'post_status' => ( 'note' == $old_message->message_type ) ? 'private' : 'public',
+ );
+ if ( function_exists( 'What_The_Email' ) ) {
$old_message->content = What_The_Email()->get_message( $old_message->content );
- $comment_id = SupportFlow()->add_thread_comment( $thread_id, $old_message->content, $message_args );
- add_comment_meta( $comment_id, '_imported_id', $old_message->message_id );
- $count_comments++;
+ }
+ $reply_id = SupportFlow()->add_ticket_reply( $ticket_id, $old_message->content, $message_args );
+ add_post_meta( $reply_id, '_imported_id', $old_message->message_id );
+ $count_replies ++;
}
- // One the thread is created, log the old thread ID
- update_post_meta( $thread_id, '_imported_id', $old_thread->thread_id );
+ // One the ticket is created, log the old ticket ID
+ update_post_meta( $ticket_id, '_imported_id', $old_ticket->ticket_id );
- WP_CLI::line( "Created: #{$old_thread->thread_id} '{$old_thread->subject}' with {$count_comments} comments" );
- $count_threads_created++;
+ WP_CLI::line( "Created: #{$old_ticket->ticket_id} '{$old_ticket->subject}' with {$count_replies} replies" );
+ $count_tickets_created ++;
}
/**
@@ -152,7 +158,7 @@ public function import_remote( $args, $assoc_args ) {
* @todo once we support predefined messages
*/
- WP_CLI::success( "All done! Imported {$count_threads_created} threads." );
+ WP_CLI::success( "All done! Imported {$count_tickets_created} tickets." );
}
diff --git a/css/admin.css b/css/admin.css
index 88327b2..b7071cb 100644
--- a/css/admin.css
+++ b/css/admin.css
@@ -1,17 +1,12 @@
-.wp-list-table.fixed .column-sf_comments {
- text-align: left;
- width: 4em;
-}
-
-.wp-list-table.fixed .column-updated,
-.wp-list-table.fixed .column-created {
- width: 10%;
-}
-
.subsubsub li.trash a {
color: #BC0B0B;
}
+.customer_link {
+ white-space: pre;
+ vertical-align: top;
+}
+
#poststuff {
padding-top: 0;
}
@@ -20,14 +15,28 @@
margin-top: 34px;
}
+#change_user_label {
+ display: inline;
+ font-weight: bold;
+ font-size: 16px;
+}
+
+#update_signature {
+ width: 30em;
+}
+
+#supportflow-details .meta-item-label {
+ font-weight: 600;
+}
+
#supportflow-subject.postbox,
-#supportflow-respondents.postbox {
- border:none;
- background:none;
+#supportflow-customers.postbox {
+ border: none;
+ background: none;
}
#supportflow-subject.postbox .inside,
-#supportflow-respondents.postbox .inside {
+#supportflow-customers.postbox .inside {
padding: 0;
}
@@ -35,15 +44,19 @@
#supportflow-details h3.hndle,
#supportflow-subject .handlediv,
#supportflow-subject h3.hndle,
-#supportflow-respondents .handlediv,
-#supportflow-respondents h3.hndle,
-#supportflow-comments .handlediv,
-#supportflow-comments h3.hndle {
- display:none;
+#supportflow-customers .handlediv,
+#supportflow-customers h3.hndle,
+#supportflow-replies .handlediv,
+#supportflow-replies h3.hndle {
+ display: none;
+}
+
+#supportflow-details .handlediv,
+#supportflow-details h3.hndle {
+ display: block;
}
#supportflow-details #misc-publishing-actions label {
- width: 50px;
display: inline-block;
}
@@ -51,132 +64,159 @@
width: 100px;
}
+#supportflow-details #misc-publishing-actions span.the-date {
+ font-weight: bold;
+}
+
+#supportflow-details #misc-publishing-actions div.last-activity {
+ font-size: 11px;
+}
+
#supportflow-subject h4,
-#supportflow-respondents h4,
-#supportflow-comments h4 {
- font-family: Georgia,"Times New Roman","Bitstream Charter",Times,serif;
- font-size: 13px;
- font-weight: normal;
- margin-left: 0;
- margin-right: 0;
- margin-top: 10px;
+#supportflow-customers h4,
+#supportflow-replies h4 {
+ font-family: Georgia, "Times New Roman", "Bitstream Charter", Times, serif;
+ font-size: 13px;
+ font-weight: normal;
+ margin-left: 0;
+ margin-right: 0;
+ margin-top: 10px;
margin-bottom: 6px;
}
#supportflow-subject.postbox input {
- width: 100%;
- font-size: 1.7em;
- padding-left: 8px;
- padding-right: 8px;
- padding-top: 12px;
- padding-bottom: 10px;
+ width: 100%;
+ font-size: 1.7em;
+ padding-left: 8px;
+ padding-right: 8px;
+ line-height: 100%;
+ height: 1.7em;
}
-#supportflow-respondents.postbox input {
- width: 100%;
- padding: 8px;
+#supportflow-customers.postbox input {
+ width: 100%;
+ padding: 8px;
font-size: 1.2em;
+ height: 2.6em;
}
-#supportflow-comments.postbox #comment-reply {
- width: 100%;
+
+#supportflow-cc-bcc.postbox input {
+ width: 100%;
+ font-size: 1.2em;
}
-#supportflow-comments.postbox textarea {
+#supportflow-replies.postbox #ticket-reply-box {
width: 100%;
- padding: 8px;
+}
+
+#supportflow-replies.postbox textarea {
+ width: 100%;
+ padding: 8px;
font-size: 1.1em;
font-size: 1.2em;
}
-#supportflow-comments.postbox .inside #message-tools #submit-action {
- padding:0;
+#supportflow-replies.postbox .inside #message-tools #submit-action {
+ padding: 0;
margin-top: 5px;
- float: right;
+ float: right;
}
-#supportflow-comments.postbox .inside #message-tools #comment-attachments-wrap {
+#supportflow-replies.postbox .inside #message-tools #replies-attachments-wrap {
float: left;
}
-#supportflow-comments #upload-messages,
-#supportflow-comments #comment-attachments-list {
- margin-top: 9px;
+#supportflow-replies #upload-messages,
+#supportflow-replies #replies-attachments-list {
+ margin-top: 9px;
margin-left: 2px;
- color: #666666;
+ color: #666666;
}
-#supportflow-comments.postbox .inside #message-tools #submit-action input[type="checkbox"] {
+#supportflow-replies.postbox .inside #message-tools #submit-action input[type="checkbox"] {
margin-top: -1px;
}
-#supportflow-comments.postbox .inside #message-tools #submit-action label {
- padding-top: 2px;
- padding-left: 5px;
+#supportflow-replies.postbox .inside #message-tools #submit-action label {
+ padding-top: 2px;
+ padding-left: 5px;
padding-right: 25px;
}
-#supportflow-comments.postbox ul.private-comments {
+#supportflow-replies.postbox ul.private-replies {
background-color: #FFFFE0;
- border: 1px solid #E6DB55;
- padding: 5px 10px;
+ border: 1px solid #E6DB55;
+ padding: 5px 10px;
}
-#supportflow-comments.postbox ul.private-comments li {
+#supportflow-replies.postbox ul.private-replies li {
border-top: 1px solid #DFDFDF;
margin-top: 10px;
}
-#supportflow-comments.postbox ul.private-comments li:first-child {
+#supportflow-replies.postbox ul.private-replies li:first-child {
border-top: none;
margin-top: 0;
}
-#supportflow-comments.postbox ul.private-comments li .thread-meta {
- color: #BBB;
- font-size: 0.9em;
+#supportflow-replies.postbox ul.private-replies li .ticket-meta {
+ color: #BBB;
+ font-size: 0.9em;
text-align: right;
}
-#supportflow-comments.postbox ul.thread-comments li {
- clear:left;
- margin-top: 20px;
+#supportflow-replies.postbox ul.ticket-replies li {
+ clear: left;
+ margin-top: 20px;
margin-bottom: 20px;
}
-#supportflow-comments.postbox ul.thread-comments li .thread-comment-attachments li,
-#supportflow-comments.postbox ul.private-comments li .thread-comment-attachments li {
- margin-top: 3px;
+#supportflow-replies.postbox ul.ticket-replies li .ticket-reply-attachments li,
+#supportflow-replies.postbox ul.private-replies li .ticket-reply-attachments li {
+ margin-top: 3px;
margin-bottom: 3px;
- font-size: 0.9em;
+ font-size: 0.9em;
}
-#supportflow-comments.postbox ul.thread-comments li .comment-avatar {
- float: left;
+#supportflow-replies.postbox ul.ticket-replies li .reply-avatar {
+ float: left;
+ width: 100px;
+ word-wrap: break-word;
}
-#supportflow-comments.postbox ul.thread-comments li .comment-author {
- margin: 0;
+#supportflow-replies.postbox ul.ticket-replies li .reply-author {
+ margin: 0;
font-size: 0.9em;
- color: #666666;
+ color: #666666;
}
-#supportflow-comments.postbox ul.thread-comments li .thread-comment {
- background-color: #FFFFFF;
- margin-left: 105px;
- min-height: 80px;
- padding: 10px;
- font-size: 1.1em;
- border: 1px solid #DFDFDF;
+#supportflow-replies.postbox ul.ticket-replies li .ticket-reply {
+ background-color: #FFFFFF;
+ margin-left: 105px;
+ min-height: 80px;
+ padding: 10px;
+ font-size: 1.1em;
+ border: 1px solid #DFDFDF;
-webkit-border-radius: 3px;
- -moz-border-radius: 3px;
- border-radius: 3px;
+ -moz-border-radius: 3px;
+ border-radius: 3px;
+ word-wrap: break-word;
}
-#supportflow-comments.postbox ul.thread-comments li .thread-meta {
+#supportflow-replies.postbox ul.ticket-replies li .ticket-meta {
margin-left: 105px;
+ font-size: 0.9em;
+ color: #666666;
+ margin-top: 5px;
+}
+
+#supportflow-replies.postbox .predefined_replies_dropdown {
+ width: 200px;
+}
+
+.sf-delivery-failed {
font-size: 0.9em;
- color: #666666;
- margin-top: 5px;
+ line-height: 20px;
}
.metabox-holder .postbox-container .empty-container {
@@ -184,15 +224,17 @@
}
input::-webkit-input-placeholder {
- color:#BBB;
+ color: #BBB;
}
+
input:-moz-placeholder {
- color:#BBB;
+ color: #BBB;
}
textarea::-webkit-input-placeholder {
- color:#BBB;
+ color: #BBB;
}
+
textarea:-moz-placeholder {
- color:#BBB;
-}
\ No newline at end of file
+ color: #BBB;
+}
diff --git a/css/dashboard.css b/css/dashboard.css
new file mode 100644
index 0000000..33bda79
--- /dev/null
+++ b/css/dashboard.css
@@ -0,0 +1,23 @@
+#sf_my_tickets .toggle-content {
+ display: none;
+}
+
+#sf_my_tickets .tablenav {
+ height: 10px;
+}
+
+#sf_last_updated_tickets .tablenav {
+ height: 0px;
+}
+
+#sf_last_updated_tickets .two_day_old {
+ color: #DF1111;
+}
+
+#sf_last_updated_tickets .one_two_day_old {
+ color: #BD8A2C;
+}
+
+#sf_last_updated_tickets .one_day_old {
+
+}
\ No newline at end of file
diff --git a/css/supportflow.min.css b/css/supportflow.min.css
new file mode 100644
index 0000000..7668ebb
--- /dev/null
+++ b/css/supportflow.min.css
@@ -0,0 +1,3 @@
+/*! SupportFlow minified version */
+
+.subsubsub li.trash a{color:#BC0B0B}.customer_link{white-space:pre;vertical-align:top}#poststuff{padding-top:0}#side-sortables{margin-top:34px}#change_user_label{display:inline;font-weight:700;font-size:16px}#update_signature{width:30em}#supportflow-details .meta-item-label{font-weight:600}#supportflow-customers.postbox,#supportflow-subject.postbox{border:none;background:0 0}#supportflow-customers.postbox .inside,#supportflow-subject.postbox .inside{padding:0}#supportflow-customers .handlediv,#supportflow-customers h3.hndle,#supportflow-details .handlediv,#supportflow-details h3.hndle,#supportflow-replies .handlediv,#supportflow-replies h3.hndle,#supportflow-subject .handlediv,#supportflow-subject h3.hndle{display:none}#supportflow-details .handlediv,#supportflow-details h3.hndle{display:block}#supportflow-details #misc-publishing-actions label{display:inline-block}#supportflow-details #misc-publishing-actions select#post_status{width:100px}#supportflow-details #misc-publishing-actions span.the-date{font-weight:700}#supportflow-details #misc-publishing-actions div.last-activity{font-size:11px}#supportflow-customers h4,#supportflow-replies h4,#supportflow-subject h4{font-family:Georgia,"Times New Roman","Bitstream Charter",Times,serif;font-size:13px;font-weight:400;margin:10px 0 6px}#supportflow-subject.postbox input{width:100%;font-size:1.7em;padding-left:8px;padding-right:8px;line-height:100%;height:1.7em}#supportflow-customers.postbox input{width:100%;padding:8px;font-size:1.2em;height:2.6em}#supportflow-cc-bcc.postbox input{width:100%;font-size:1.2em}#supportflow-replies.postbox #ticket-reply-box{width:100%}#supportflow-replies.postbox textarea{width:100%;padding:8px;font-size:1.1em;font-size:1.2em}#supportflow-replies.postbox .inside #message-tools #submit-action{padding:0;margin-top:5px;float:right}#supportflow-replies.postbox .inside #message-tools #replies-attachments-wrap{float:left}#supportflow-replies #replies-attachments-list,#supportflow-replies #upload-messages{margin-top:9px;margin-left:2px;color:#666}#supportflow-replies.postbox .inside #message-tools #submit-action input[type=checkbox]{margin-top:-1px}#supportflow-replies.postbox .inside #message-tools #submit-action label{padding-top:2px;padding-left:5px;padding-right:25px}#supportflow-replies.postbox ul.private-replies{background-color:#FFFFE0;border:1px solid #E6DB55;padding:5px 10px}#supportflow-replies.postbox ul.private-replies li{border-top:1px solid #DFDFDF;margin-top:10px}#supportflow-replies.postbox ul.private-replies li:first-child{border-top:none;margin-top:0}#supportflow-replies.postbox ul.private-replies li .ticket-meta{color:#BBB;font-size:.9em;text-align:right}#supportflow-replies.postbox ul.ticket-replies li{clear:left;margin-top:20px;margin-bottom:20px}#supportflow-replies.postbox ul.private-replies li .ticket-reply-attachments li,#supportflow-replies.postbox ul.ticket-replies li .ticket-reply-attachments li{margin-top:3px;margin-bottom:3px;font-size:.9em}#supportflow-replies.postbox ul.ticket-replies li .reply-avatar{float:left;width:100px;word-wrap:break-word}#supportflow-replies.postbox ul.ticket-replies li .reply-author{margin:0;font-size:.9em;color:#666}#supportflow-replies.postbox ul.ticket-replies li .ticket-reply{background-color:#FFF;margin-left:105px;min-height:80px;padding:10px;font-size:1.1em;border:1px solid #DFDFDF;-webkit-border-radius:3px;-moz-border-radius:3px;border-radius:3px;word-wrap:break-word}#supportflow-replies.postbox ul.ticket-replies li .ticket-meta{margin-left:105px;font-size:.9em;color:#666;margin-top:5px}#supportflow-replies.postbox .predefined_replies_dropdown{width:200px}.sf-delivery-failed{font-size:.9em;line-height:20px}.metabox-holder .postbox-container .empty-container{border:none}input::-webkit-input-placeholder{color:#BBB}input:-moz-placeholder{color:#BBB}textarea::-webkit-input-placeholder{color:#BBB}textarea:-moz-placeholder{color:#BBB}#sf_my_tickets .toggle-content{display:none}#sf_my_tickets .tablenav{height:10px}#sf_last_updated_tickets .tablenav{height:0}#sf_last_updated_tickets .two_day_old{color:#DF1111}#sf_last_updated_tickets .one_two_day_old{color:#BD8A2C}
\ No newline at end of file
diff --git a/css/widget.css b/css/widget.css
index e90c0fe..297bc32 100644
--- a/css/widget.css
+++ b/css/widget.css
@@ -1,179 +1,197 @@
body {
- margin: 10px;
- padding: 0;
+ margin: 10px;
+ padding: 0;
background-color: #f9f9f9;
- font-family: sans-serif;
- color: #333;
+ font-family: sans-serif;
+ color: #333;
}
#widget-title {
border-bottom: 1px solid #ececec;
- font: 23px/29px "HelveticaNeue-Light", "Helvetica Neue Light", "Helvetica Neue", sans-serif;
- margin: 0;
- padding: 0 15px 4px 9px;
+ font: 23px/29px "HelveticaNeue-Light", "Helvetica Neue Light", "Helvetica Neue", sans-serif;
+ margin: 0;
+ padding: 0 15px 4px 9px;
}
#supportflow-back {
- display:none;
- position: relative;
- background-color: #fff;
- border: 1px solid #bbb;
- font-family: sans-serif;
- font-size: 12px;
- line-height: 14px;
- text-align: center;
- padding: 5px 10px;
- white-space: nowrap;
+ display: none;
+ position: relative;
+ background-color: #fff;
+ border: 1px solid #bbb;
+ font-family: sans-serif;
+ font-size: 12px;
+ line-height: 14px;
+ text-align: center;
+ padding: 5px 10px;
+ white-space: nowrap;
-webkit-border-radius: 15px;
- -moz-border-radius: 15px;
- border-radius: 15px;
+ -moz-border-radius: 15px;
+ border-radius: 15px;
}
#supportflow-back:before {
content: "\25C0 \a0";
}
-#supportflow-newthread-box {
+#supportflow-newticket-box {
padding: 10px 0;
}
-#supportflow-newthread,
-#new-thread-submit {
- background-color: #fff;
- border: 1px solid #bbb;
- font-family: sans-serif;
- font-size: 14px;
- line-height: 19px;
- text-align: center;
- padding: 5px 10px;
- white-space: nowrap;
+
+#supportflow-newticket,
+#new-ticket-submit {
+ background-color: #fff;
+ border: 1px solid #bbb;
+ font-family: sans-serif;
+ font-size: 14px;
+ line-height: 19px;
+ text-align: center;
+ padding: 5px 10px;
+ white-space: nowrap;
-webkit-border-radius: 15px;
}
-#new-thread-submit {
+
+#new-ticket-submit {
margin-top: 10px;
}
-#supportflow-existing-thread-form input[type='text'] {
+#supportflow-existing-ticket-form input[type='text'] {
width: 100%;
}
-#supportflow-newthread-form textarea,
-#supportflow-existing-thread-form textarea {
- width: 100%;
- font-size: 16px;
- font-weight:200;
- border: 1px solid #BBB;
+#supportflow-newticket-form textarea,
+#supportflow-existing-ticket-form textarea {
+ width: 100%;
+ font-size: 16px;
+ font-weight: 200;
+ border: 1px solid #BBB;
-webkit-border-radius: 3px;
- -moz-border-radius: 3px;
- border-radius: 3px;
- color: #333;
- padding: 3px 8px;
+ -moz-border-radius: 3px;
+ border-radius: 3px;
+ color: #333;
+ padding: 3px 8px;
}
-#supportflow-newthread-form input[type='submit'],
-#supportflow-existing-thread-form input[type='submit'] {
- width: 100%;
- font-size: 16px;
- padding-top: 5px;
- border: none;
- color: #222;
- font-weight: 200;
- font-family: "Helvetica Neue", sans-serif;
- background-color: #EEE;
- padding-bottom: 5px;
+#supportflow-newticket-form input[type='submit'],
+#supportflow-existing-ticket-form input[type='submit'] {
+ width: 100%;
+ font-size: 16px;
+ padding-top: 5px;
+ border: none;
+ color: #222;
+ font-weight: 200;
+ font-family: "Helvetica Neue", sans-serif;
+ background-color: #EEE;
+ padding-bottom: 5px;
-webkit-border-radius: 3px;
- -moz-border-radius: 3px;
- border-radius: 3px;
- border: 1px solid #BBB;
+ -moz-border-radius: 3px;
+ border-radius: 3px;
+ border: 1px solid #BBB;
}
-#supportflow-newthread-form input[type='submit']:hover,
-#supportflow-existing-thread-form input[type='submit']:hover {
- cursor:pointer;
+#supportflow-newticket-form input[type='submit']:hover,
+#supportflow-existing-ticket-form input[type='submit']:hover {
+ cursor: pointer;
border-color: #888;
- color: #111;
+ color: #111;
}
-#supportflow-newthread:hover,
-#supportflow-newthread:active,
-#new-thread-submit:hover,
-#new-thread-submit:active,
+#supportflow-newticket:hover,
+#supportflow-newticket:active,
+#new-ticket-submit:hover,
+#new-ticket-submit:active,
#supportflow-back:hover,
#supportflow-back:active {
border-color: #666;
}
-#supportflow-all-threads .thread .time {
+
+#supportflow-all-tickets .ticket .time {
color: gray;
}
-#supportflow-all-threads .nothreads {
+
+#supportflow-all-tickets .notickets {
border-bottom: 1px solid #989898;
- border-top: 1px solid #989898;
- color: #333;
- font: 16px/21px Georgia, Times, serif;
- padding: 20px 0;
- text-align: center;
+ border-top: 1px solid #989898;
+ color: #333;
+ font: 16px/21px Georgia, Times, serif;
+ padding: 20px 0;
+ text-align: center;
}
-#supportflow-newthread-form {
+
+#supportflow-newticket-form {
display: none;
- margin: 0;
+ margin: 0;
}
-#supportflow-newthread-form input[name="subject"] {
+
+#supportflow-newticket-form input[name="subject"] {
margin-bottom: 6px;
}
-#supportflow-newthread-form input[type="text"] {
- font-size: 14px;
+
+#supportflow-newticket-form input[type="text"] {
+ font-size: 14px;
line-height: 150%;
}
-#supportflow-newthread-form input[type="text"] {
- border: 1px solid #ccc;
+
+#supportflow-newticket-form input[type="text"] {
+ border: 1px solid #ccc;
-webkit-border-radius: 3px;
- border-radius: 3px;
- color: #333;
- padding: 3px 8px;
- width: 100%;
+ border-radius: 3px;
+ color: #333;
+ padding: 3px 8px;
+ width: 100%;
}
+
#supportflow-help:hover,
#supportflow-help:active {
background-color: #13455b;
}
-#supportflow-single-thread {
- display:none;
+#supportflow-single-ticket {
+ display: none;
}
-#supportflow-single-thread ul,
-#supportflow-all-threads ul {
+
+#supportflow-single-ticket ul,
+#supportflow-all-tickets ul {
list-style-type: none;
- margin: 0;
- padding: 0;
+ margin: 0;
+ padding: 0;
}
-#supportflow-single-thread ul li,
-#supportflow-all-threads ul li {
+
+#supportflow-single-ticket ul li,
+#supportflow-all-tickets ul li {
border-bottom: 1px solid #ECECEC;
- padding: 5px 5px 10px 5px;
+ padding: 5px 5px 10px 5px;
}
-#supportflow-all-threads ul li:first-child {
- border-top: 1px solid #ECECEC;
+
+#supportflow-all-tickets ul li:first-child {
+ border-top: 1px solid #ECECEC;
padding-top: 0;
}
-#supportflow-all-threads ul li:hover {
+
+#supportflow-all-tickets ul li:hover {
background-color: #fff;
- cursor: pointer;
+ cursor: pointer;
}
-#supportflow-all-threads ul li h4 {
- font: bold 14px/18px "Helvetica Neue", sans-serif;
+
+#supportflow-all-tickets ul li h4 {
+ font: bold 14px/18px "Helvetica Neue", sans-serif;
margin: 10px 0 0 0;
}
-.thread-comments .thread-comment-body p {
- font: 13px/18px "Helvetica Neue", sans-serif;
+
+.ticket-replies .ticket-reply-body p {
+ font: 13px/18px "Helvetica Neue", sans-serif;
margin: 5px 0;
}
-.thread-comments .thread-comment-meta {
+
+.ticket-replies .ticket-reply-meta {
font-size: 12px;
- color: #888;
+ color: #888;
}
-.thread-comments .thread-comment-meta .thread-comment-author {
+
+.ticket-replies .ticket-reply-meta .ticket-reply-author {
font-weight: bold;
}
-.thread-comments .thread-comment-meta .thread-comment-timestamp {
+
+.ticket-replies .ticket-reply-meta .ticket-reply-timestamp {
float: right;
}
\ No newline at end of file
diff --git a/js/auto_save.js b/js/auto_save.js
new file mode 100644
index 0000000..6e83ceb
--- /dev/null
+++ b/js/auto_save.js
@@ -0,0 +1,23 @@
+jQuery(document).ready(function ($) {
+
+ // Send elements with class sf_autosave to the server for autosave
+ $('.sf_autosave').keyup(function () {
+
+ var autosave_data = {};
+ autosave_data['ticket_id'] = SFAutoSave.ticket_id;
+
+ $('.sf_autosave').each(function () {
+ element_key = $(this).attr('name');
+ element_value = $(this).val();
+ autosave_data[element_key] = element_value
+ });
+
+ wp.heartbeat.enqueue(
+ 'supportflow-autosave',
+ autosave_data,
+ false
+ );
+
+ });
+
+});
\ No newline at end of file
diff --git a/js/customers-autocomplete.js b/js/customers-autocomplete.js
new file mode 100644
index 0000000..8455a9c
--- /dev/null
+++ b/js/customers-autocomplete.js
@@ -0,0 +1,67 @@
+jQuery(document).ready(function ($) {
+ if ('sf_ticket' == pagenow) {
+ var getSearchTerm = function () {
+
+ // Input of the Customers field can contain multiple addresses,
+ // we only want to search on the last address
+ var resps = $('#customers').val().replace(" ", '').split(",");
+
+ if ($.isArray(resps) && resps.length > 1) {
+ var search_for = resps.pop();
+ }
+ else {
+ search_for = resps[0];
+ }
+
+ return {
+ "customers" : search_for,
+ "api-action" : 'get-customers',
+ "get_customers_nonce" : SFCustomersAc.get_customers_nonce
+ };
+ };
+
+ $('#customers').autocomplete({
+
+ source : function (req, response) {
+
+ $.ajax({
+ url : SFCustomersAc.ajax_url,
+ dataType: 'json',
+ data : getSearchTerm(),
+ success : function (data) {
+ if (data.query == "") {
+ response(false);
+ return false;
+ }
+ response($.map(data.customers, function (item) {
+
+ // normaliz input
+ var resps = $('#customers').val().split(' ').join('').split(",");
+
+ // remove partial customer
+ resps.pop();
+
+ // Check if e-mail id already exists
+ if (-1 == $.inArray(item.name, resps)) {
+
+ // replace with full email
+ resps.push(item.name);
+
+ // make it a string
+ var retval = resps.join(", ") + ", ";
+
+ // return those customers!
+ return {
+ label: item.name,
+ value: retval
+ }
+ }
+ }));
+ }
+ });
+
+ },
+ minLength: 2
+ });
+ }
+});
\ No newline at end of file
diff --git a/js/email_accounts.js b/js/email_accounts.js
new file mode 100644
index 0000000..832b1d5
--- /dev/null
+++ b/js/email_accounts.js
@@ -0,0 +1,43 @@
+jQuery(document).ready(function ($) {
+ $('.delete_email_account').click(function (e) {
+ e.preventDefault();
+
+ if (!confirm(SFEmailAccounts.sure_delete_account)) {
+ return;
+ }
+
+ var account_key = $(this).data('account-id');
+ var form_action = "edit.php?post_type=" + SFEmailAccounts.post_type + "&page=" + SFEmailAccounts.slug;
+
+ var form = '';
+ form += '';
+
+ $('body').append(form);
+ $('#remove_email_account').submit();
+ });
+
+
+ $('#add_new_email_account #imap_ssl').change(function () {
+ if (this.checked) {
+ // Change to default IMAP SSL port on enabling SSL
+ $('#add_new_email_account #imap_port').val('993');
+ } else {
+ // Change to default IMAP non-SSL port on disabling SSL
+ $('#add_new_email_account #imap_port').val('143');
+ }
+ });
+
+ $('#add_new_email_account #smtp_ssl').change(function () {
+ if (this.checked) {
+ // Change to default SMTP SSL port on enabling SSL
+ $('#add_new_email_account #smtp_port').val('465');
+ } else {
+ // Change to default SMTP non-SSL port on disabling SSL
+ $('#add_new_email_account #smtp_port').val('25');
+ }
+ });
+});
diff --git a/js/email_conversation.js b/js/email_conversation.js
new file mode 100644
index 0000000..e6bee27
--- /dev/null
+++ b/js/email_conversation.js
@@ -0,0 +1,42 @@
+jQuery(document).ready(function ($) {
+ // Send conversation to E-Mail ID's
+
+ var email_conversion = function (event) {
+ event.preventDefault();
+ var email_ids = $('#email_conversation_to').val();
+
+ $.ajax(ajaxurl, {
+ type : 'post',
+ data : {
+ action : 'sf_forward_conversation',
+ email_ids : email_ids,
+ post_id : SFEmailConversation.post_id,
+ _email_conversation_nonce: SFEmailConversation._email_conversation_nonce,
+ },
+ beforeSend: function () {
+ $('#email_conversation_to').prop('disabled', true);
+ $('#email_conversation_submit').prop('disabled', true);
+ $('#email_conversation_status').text(SFEmailConversation.sending_emails);
+ },
+ success : function (content) {
+ $('#email_conversation_status').html(content);
+ },
+ error : function () {
+ $('#email_conversation_status').text(SFEmailConversation.failed_sending);
+ },
+ complete : function () {
+ $('#email_conversation_to').prop('disabled', false);
+ $('#email_conversation_submit').prop('disabled', false);
+ },
+ });
+
+ }
+
+ $('#email_conversation_submit').click(email_conversion);
+ $('#email_conversation_to').keyup(function () {
+ if (event.keyCode == 10 || event.keyCode == 13) {
+ email_conversion();
+ }
+ });
+
+});
\ No newline at end of file
diff --git a/js/permissions.js b/js/permissions.js
new file mode 100644
index 0000000..bb3594f
--- /dev/null
+++ b/js/permissions.js
@@ -0,0 +1,64 @@
+jQuery(document).ready(function ($) {
+ $('.permission_filters').change(function () {
+ var user_id = $('#change_user option:selected').data('user-id');
+ var status = $('#change_status option:selected').data('status');
+
+ $.ajax(ajaxurl, {
+ type : 'post',
+ data : {
+ action : 'get_user_permissions',
+ user_id : user_id,
+ status : status,
+ _get_user_permissions_nonce: SFPermissions._get_user_permissions_nonce,
+ },
+ success: function (content) {
+ $('#user_permissions_table').html(content);
+ },
+ });
+ });
+
+ $(document).on('change', '.sf_user_permissions_table .toggle_privilege', function () {
+ var checkbox = $(this);
+ var checkbox_label = checkbox.siblings('.privilege_status');
+ var permission_identifier = checkbox.data('permission-identifier');
+
+ var allowed = checkbox.prop('checked');
+ var user_id = permission_identifier.user_id;
+ var privilege_type = permission_identifier.privilege_type;
+ var privilege_id = permission_identifier.privilege_id;
+
+ checkbox_label.html(SFPermissions.changing_status);
+ checkbox.prop('disabled', true);
+
+ $.ajax(ajaxurl, {
+ type : 'post',
+ data : {
+ action : 'set_user_permission',
+ user_id : user_id,
+ privilege_type : privilege_type,
+ privilege_id : privilege_id,
+ allowed : allowed,
+ _set_user_permission_nonce: SFPermissions._set_user_permission_nonce,
+ },
+ success : function (content) {
+ if (1 != content) {
+ checkbox.prop('checked', !checkbox.prop('checked'));
+ alert(SFPermissions.failed_changing_status);
+ }
+ },
+ error : function () {
+ checkbox.prop('checked', !checkbox.prop('checked'));
+ alert(SFPermissions.failed_changing_status);
+ },
+ complete: function () {
+ var allowed = checkbox.prop('checked');
+ if (true == allowed) {
+ checkbox_label.html(SFPermissions.allowed);
+ } else {
+ checkbox_label.html(SFPermissions.not_allowed);
+ }
+ checkbox.prop('disabled', false);
+ },
+ });
+ });
+});
\ No newline at end of file
diff --git a/js/plupload.js b/js/plupload.js
deleted file mode 100644
index 1590a80..0000000
--- a/js/plupload.js
+++ /dev/null
@@ -1,35 +0,0 @@
-jQuery(document).ready(function($) {
- new wp.Uploader({
-
- /* Selectors */
- browser: '#upload-indicator',
- dropzone: '#comment-reply',
-
- /* Callbacks */
- success : function( attachment ) {
- $( '#comment-attachments' ).val( $( '#comment-attachments' ).val() + ',' + attachment.id );
- $( '#upload-messages' ).hide();
- $( '- ', {
- html: '' + attachment.title + '',
- } ).appendTo( $( 'ul#comment-attachments-list' ) );
- $( '#upload-messages' ).removeClass( 'uploading' );
- },
-
- error : function ( reason ) {
- $( '#upload-indicator' ).html( reason ).addClass('error');
- },
-
- added : function() {
- $( '#upload-indicator' ).addClass( 'uploading' );
- },
-
- // TypeError: file is undefined
- // progress : function( up, file ) {
- // $( '#upload-indicator' ).html( "Uploading: " + file.name + ' ' + file.percent + '%' );
- // },
-
- complete : function() {
- $( '#upload-indicator' ).html( 'All done!' );
- }
- });
-});
diff --git a/js/predefined-replies.js b/js/predefined-replies.js
new file mode 100644
index 0000000..f2969b5
--- /dev/null
+++ b/js/predefined-replies.js
@@ -0,0 +1,32 @@
+jQuery(document).ready(function ($) {
+
+ $('#predefs').change(function () {
+ if (this.old_child == undefined) {
+ this.old_child = 1;
+ }
+
+ // New selection of combo box
+ new_content = $('#predefs').find('option:selected').data('content');
+
+ // Previous selection of combo box
+ old_content = $('.predef:nth-child(' + this.old_child + ')').data('content');
+
+ // Current value of reply text box
+ current_content = $('#reply').val();
+
+ if (0 == new_content.length) {
+ return;
+ }
+
+ // Show confirmation message if reply box content is manually changed by user
+ if (current_content != old_content) {
+ if (false == window.confirm(SFPredefinedReplies.message)) {
+ $('.predef:nth-child(' + this.old_child + ')').prop('selected', true);
+ return;
+ }
+ }
+
+ $('#reply').val(new_content);
+ this.old_child = $('#predefs').find('option:selected').index() + 1;
+ });
+});
\ No newline at end of file
diff --git a/js/preferences.js b/js/preferences.js
new file mode 100644
index 0000000..0a36235
--- /dev/null
+++ b/js/preferences.js
@@ -0,0 +1,47 @@
+jQuery(document).ready(function ($) {
+
+ // Update E-Mail notification settings on checkbox toggle
+ $(document).on('change', '.sf_email_accounts_table .toggle_privilege', function () {
+ var checkbox = $(this);
+ var checkbox_label = checkbox.siblings('.privilege_status');
+ var email_notfication_identifier = checkbox.data('email-notfication-identifier');
+
+ var allowed = checkbox.prop('checked');
+ var privilege_type = email_notfication_identifier.privilege_type;
+ var privilege_id = email_notfication_identifier.privilege_id;
+
+ checkbox_label.html(SFPreferences.changing_state);
+ checkbox.prop('disabled', true);
+
+ $.ajax(ajaxurl, {
+ type : 'post',
+ data : {
+ action : 'set_email_notfication',
+ privilege_type : privilege_type,
+ privilege_id : privilege_id,
+ allowed : allowed,
+ _set_email_notfication_nonce: SFPreferences.set_email_notfication_nonce,
+ },
+ success : function (content) {
+ if (1 != content) {
+ checkbox.prop('checked', !checkbox.prop('checked'));
+ alert(SFPreferences.failed_changing_state);
+ }
+ },
+ error : function () {
+ checkbox.prop('checked', !checkbox.prop('checked'));
+ alert(SFPreferences.failed_changing_state);
+ },
+ complete: function () {
+ var allowed = checkbox.prop('checked');
+ if (true == allowed) {
+ checkbox_label.html(SFPreferences.subscribed);
+ } else {
+ checkbox_label.html(SFPreferences.unsubscribed);
+ }
+ checkbox.prop('disabled', false);
+ },
+ });
+ });
+
+});
\ No newline at end of file
diff --git a/js/supportflow-user-widget.js b/js/supportflow-user-widget.js
index 695d4be..07bc0f6 100644
--- a/js/supportflow-user-widget.js
+++ b/js/supportflow-user-widget.js
@@ -4,157 +4,157 @@
var supportflow = {};
-( function( $ ) {
+(function ($) {
- supportflow.init = function() {
+ supportflow.init = function () {
supportflow.widget_title = $('h1#widget-title');
supportflow.original_widget_title = supportflow.widget_title.html();
supportflow.back_button = $('#supportflow-back');
- supportflow.back_button.click( supportflow.hide_single_thread_view );
+ supportflow.back_button.click(supportflow.hide_single_ticket_view);
- // Creating a new thread
- supportflow.new_thread_button = $('#supportflow-newthread');
- supportflow.new_thread_form = $('#supportflow-newthread-form');
- supportflow.new_thread_subject = supportflow.new_thread_form.find('#new-thread-subject' );
- supportflow.new_thread_message = supportflow.new_thread_form.find('#new-thread-message' );
- supportflow.new_thread_submit = supportflow.new_thread_form.find('#new-thread-submit' );
+ // Creating a new ticket
+ supportflow.new_ticket_button = $('#supportflow-newticket');
+ supportflow.new_ticket_form = $('#supportflow-newticket-form');
+ supportflow.new_ticket_subject = supportflow.new_ticket_form.find('#new-ticket-subject');
+ supportflow.new_ticket_message = supportflow.new_ticket_form.find('#new-ticket-message');
+ supportflow.new_ticket_submit = supportflow.new_ticket_form.find('#new-ticket-submit');
- supportflow.new_thread_button.click( supportflow.show_new_thread_form );
- supportflow.new_thread_form.submit( supportflow.submit_new_thread_form );
+ supportflow.new_ticket_button.click(supportflow.show_new_ticket_form);
+ supportflow.new_ticket_form.submit(supportflow.submit_new_ticket_form);
- // Viewing all threads
- supportflow.all_threads_view = $('#supportflow-all-threads');
- supportflow.all_threads_view.find('li').click( supportflow.show_single_thread_view );
+ // Viewing all tickets
+ supportflow.all_tickets_view = $('#supportflow-all-tickets');
+ supportflow.all_tickets_view.find('li').click(supportflow.show_single_ticket_view);
- // Viewing an existing thread
- supportflow.single_thread_view = $('#supportflow-single-thread');
- supportflow.single_thread_body = supportflow.single_thread_view.find('#supportflow-thread-body');
- supportflow.single_thread_form = supportflow.single_thread_view.find('#supportflow-existing-thread-form');
- supportflow.single_thread_id = supportflow.single_thread_form.find('#existing-thread-id' );
- supportflow.single_thread_message = supportflow.single_thread_view.find('#existing-thread-message');
- supportflow.single_thread_submit = supportflow.single_thread_form.find('#existing-thread-submit' );
+ // Viewing an existing ticket
+ supportflow.single_ticket_view = $('#supportflow-single-ticket');
+ supportflow.single_ticket_body = supportflow.single_ticket_view.find('#supportflow-ticket-body');
+ supportflow.single_ticket_form = supportflow.single_ticket_view.find('#supportflow-existing-ticket-form');
+ supportflow.single_ticket_id = supportflow.single_ticket_form.find('#existing-ticket-id');
+ supportflow.single_ticket_message = supportflow.single_ticket_view.find('#existing-ticket-message');
+ supportflow.single_ticket_submit = supportflow.single_ticket_form.find('#existing-ticket-submit');
- supportflow.single_thread_form.submit( supportflow.submit_new_message_form );
+ supportflow.single_ticket_form.submit(supportflow.submit_new_message_form);
};
- supportflow.get_ajax_url = function( action ) {
+ supportflow.get_ajax_url = function (action) {
return SupportFlowUserWidgetVars.ajaxurl + '&api-action=' + action;
};
- supportflow.show_new_thread_form = function() {
+ supportflow.show_new_ticket_form = function () {
$(this).hide();
- $('#supportflow-newthread-form').slideDown();
+ $('#supportflow-newticket-form').slideDown();
};
- supportflow.hide_new_thread_form = function() {
+ supportflow.hide_new_ticket_form = function () {
}
- supportflow.hide_single_thread_view = function() {
- supportflow.single_thread_view.hide();
+ supportflow.hide_single_ticket_view = function () {
+ supportflow.single_ticket_view.hide();
supportflow.widget_title.html(supportflow.original_widget_title);
- supportflow.all_threads_view.attr('opacity', '1').show();
- supportflow.new_thread_button.show();
+ supportflow.all_tickets_view.attr('opacity', '1').show();
+ supportflow.new_ticket_button.show();
supportflow.back_button.hide();
}
- supportflow.show_single_thread_view = function( e ) {
+ supportflow.show_single_ticket_view = function (e) {
e.preventDefault();
supportflow.back_button.show();
- supportflow.new_thread_button.hide();
- supportflow.all_threads_view.attr('opacity', '0.5');
- supportflow.widget_title.html($(this).find('.thread-title').html());
- var thread_id = $(this).attr('id').replace('thread-','');
+ supportflow.new_ticket_button.hide();
+ supportflow.all_tickets_view.attr('opacity', '0.5');
+ supportflow.widget_title.html($(this).find('.ticket-title').html());
+ var ticket_id = $(this).attr('id').replace('ticket-', '');
var data = {
- thread_id: thread_id,
- supportflow_widget: true,
+ ticket_id : ticket_id,
+ supportflow_widget: true,
}
- $.get( supportflow.get_ajax_url( 'get-thread' ), data, supportflow.handle_new_thread_response );
+ $.get(supportflow.get_ajax_url('get-ticket'), data, supportflow.handle_new_ticket_response);
}
- supportflow.submit_new_thread_form = function( e ) {
+ supportflow.submit_new_ticket_form = function (e) {
e.preventDefault();
- supportflow.disable_thread_form( supportflow.new_thread_form, SupportFlowUserWidgetVars.starting_thread_text );
+ supportflow.disable_ticket_form(supportflow.new_ticket_form, SupportFlowUserWidgetVars.starting_ticket_text);
var data = {
- subject: supportflow.new_thread_subject.val(),
- message: supportflow.new_thread_message.val(),
- supportflow_widget: true,
+ subject : supportflow.new_ticket_subject.val(),
+ message : supportflow.new_ticket_message.val(),
+ supportflow_widget: true,
}
- $.post( supportflow.get_ajax_url( 'create-thread' ), data, supportflow.handle_new_thread_response );
+ $.post(supportflow.get_ajax_url('create-ticket'), data, supportflow.handle_new_ticket_response);
}
- supportflow.submit_new_message_form = function( e ) {
+ supportflow.submit_new_message_form = function (e) {
e.preventDefault();
- supportflow.disable_thread_form( supportflow.single_thread_form, SupportFlowUserWidgetVars.sending_reply_text );
+ supportflow.disable_ticket_form(supportflow.single_ticket_form, SupportFlowUserWidgetVars.sending_reply_text);
var data = {
- thread_id: supportflow.single_thread_id.val(),
- message: supportflow.single_thread_message.val(),
- supportflow_widget: true,
+ ticket_id : supportflow.single_ticket_id.val(),
+ message : supportflow.single_ticket_message.val(),
+ supportflow_widget: true,
}
- $.post( supportflow.get_ajax_url( 'add-thread-comment' ), data, supportflow.handle_new_message_response );
+ $.post(supportflow.get_ajax_url('add-ticket-reply'), data, supportflow.handle_new_message_response);
}
- supportflow.enable_thread_form = function( form, clear_form, submit_text ) {
- form.find('input.thread-subject').removeAttr('disabled');
- form.find('textarea.thread-message').removeAttr('disabled');
+ supportflow.enable_ticket_form = function (form, clear_form, submit_text) {
+ form.find('input.ticket-subject').removeAttr('disabled');
+ form.find('textarea.ticket-message').removeAttr('disabled');
form.find('input.submit-button').removeAttr('disabled').val(submit_text).removeClass('disabled');
- if ( clear_form ) {
- form.find('input.thread-subject').val('');
- form.find('textarea.thread-message').val('');
+ if (clear_form) {
+ form.find('input.ticket-subject').val('');
+ form.find('textarea.ticket-message').val('');
}
}
- supportflow.disable_thread_form = function( form, submit_text ) {
- form.find('input.thread-subject').attr('disabled', 'disabled');
- form.find('textarea.thread-message').attr('disabled', 'disabled');
+ supportflow.disable_ticket_form = function (form, submit_text) {
+ form.find('input.ticket-subject').attr('disabled', 'disabled');
+ form.find('textarea.ticket-message').attr('disabled', 'disabled');
form.find('input.submit-form').attr('disabled', 'disabled').val(submit_text).addClass('disabled');
}
- supportflow.handle_new_thread_response = function( response ) {
+ supportflow.handle_new_ticket_response = function (response) {
// If there was an error in the process, re-enable the form and show the error message
- if ( 'error' == response.status ) {
- supportflow.enable_thread_form( supportflow.new_thread_form, false, SupportFlowUserWidgetVars.start_thread_text );
+ if ('error' == response.status) {
+ supportflow.enable_ticket_form(supportflow.new_ticket_form, false, SupportFlowUserWidgetVars.start_ticket_text);
return;
}
// Restore and hide the form
- supportflow.enable_thread_form( supportflow.new_thread_form, true, SupportFlowUserWidgetVars.start_thread_text );
- supportflow.new_thread_form.hide();
- supportflow.all_threads_view.hide();
+ supportflow.enable_ticket_form(supportflow.new_ticket_form, true, SupportFlowUserWidgetVars.start_ticket_text);
+ supportflow.new_ticket_form.hide();
+ supportflow.all_tickets_view.hide();
- // We're good to render the single thread
+ // We're good to render the single ticket
supportflow.widget_title.html(response.title);
- supportflow.single_thread_body.html( response.html );
- supportflow.single_thread_view.show();
- supportflow.single_thread_id.val(response.thread_id);
+ supportflow.single_ticket_body.html(response.html);
+ supportflow.single_ticket_view.show();
+ supportflow.single_ticket_id.val(response.ticket_id);
}
- supportflow.handle_new_message_response = function( response ) {
+ supportflow.handle_new_message_response = function (response) {
// If there was an error in the process, re-enable the form and show the error message
- if ( 'error' == response.status ) {
+ if ('error' == response.status) {
// @todo display the error message
- supportflow.enable_thread_form( supportflow.single_thread_form, false, SupportFlowUserWidgetVars.send_reply_text );
+ supportflow.enable_ticket_form(supportflow.single_ticket_form, false, SupportFlowUserWidgetVars.send_reply_text);
return;
}
// Renable the form and append the response
- supportflow.enable_thread_form( supportflow.single_thread_form, true, SupportFlowUserWidgetVars.send_reply_text );
- supportflow.single_thread_body.find( 'ul' ).append( response.html );
+ supportflow.enable_ticket_form(supportflow.single_ticket_form, true, SupportFlowUserWidgetVars.send_reply_text);
+ supportflow.single_ticket_body.find('ul').append(response.html);
}
// Initialize everything!
- $( document ).ready( supportflow.init );
+ $(document).ready(supportflow.init);
-} )( jQuery );
\ No newline at end of file
+})(jQuery);
\ No newline at end of file
diff --git a/js/supportflow.min.js b/js/supportflow.min.js
new file mode 100644
index 0000000..d47fcc3
--- /dev/null
+++ b/js/supportflow.min.js
@@ -0,0 +1,2 @@
+/*! SupportFlow minified version */
+jQuery(document).ready(function(a){a(".toggle-link").click(function(b){var c=a(this).siblings(".toggle-content").css("display");a(".toggle-content").hide(500),a(".toggle-link").prop("title",SFToggleLinks.expand),"none"==c&&(a(this).siblings(".toggle-content").show(500),a(this).prop("title",SFToggleLinks.collapse)),b.preventDefault()}),a(a(".toggle-content")).each(function(){"none"==a(this).css("display")?a(this).siblings(".toggle-link").prop("title",SFToggleLinks.expand):a(this).siblings(".toggle-link").prop("title",SFToggleLinks.collapse),a(".toggle-content").first().show(500)})}),jQuery(document).ready(function(a){a(".delete_email_account").click(function(b){if(b.preventDefault(),confirm(SFEmailAccounts.sure_delete_account)){var c=a(this).data("account-id"),d="edit.php?post_type="+SFEmailAccounts.post_type+"&page="+SFEmailAccounts.slug,e="";e+='
"),a("#reply-attachments").val(a("#reply-attachments").val()+_.escape(this.id)+",")})}),c.open(),!1},remove:function(b){if(confirm(SFTicketAttachments.sure_remove)){var c=a(this).data("attachment-id"),d=a("#reply-attachments").val();d=d.replace(","+c+",",","),a("#reply-attachments").val(d),a(this).closest(".reply-attachment").remove()}b.preventDefault()}},attachment_uploader.init()}),jQuery(document).ready(function(a){a("#supportflow-details .meta-item-ok-button").click(function(b){var c=a(this).siblings(".meta-item-dropdown").children("option:selected"),d=a(this).closest(".meta-item"),e=d.children(".meta-item-name"),f=d.children(".meta-item-label");e.val(c.val()),f.text(c.text()),b.preventDefault()}),a("#supportflow-details .meta-item-toggle-button").click(function(b){a(this).closest(".meta-item").children(".meta-item-toggle-content").toggle(250),b.preventDefault()}),a(".save-button").click(function(b){return""==a("#subject").val()?(a("#subject").focus(),alert(SFTickets.no_title_msg),void b.preventDefault()):""==a("#customers").val()?(a("#customers").focus(),alert(SFTickets.no_customer_msg),void b.preventDefault()):void 0}),a("#reply").keypress(function(b){!b.ctrlKey||10!=b.keyCode&&13!=b.keyCode||""==a(this).val()||a(".save-button").first().click()}),a("#mark-private").change(function(){"post.php"==SFTickets.pagenow&&(a("#mark-private").prop("checked")?a("#insert-reply").val(SFTickets.add_private_note):a("#insert-reply").val(SFTickets.send_msg))}),a("#close-ticket-submit").click(function(b){a("#post .meta-item input[name='post_status']").val("sf_closed")}),a(".sf_toggle_quoted_text").click(function(b){b.preventDefault(),a(this).parent().html(a(this).data("quoted_text"))})}),jQuery(document).ready(function(a){a(".sf_autosave").keyup(function(){var b={};b.ticket_id=SFAutoSave.ticket_id,a(".sf_autosave").each(function(){element_key=a(this).attr("name"),element_value=a(this).val(),b[element_key]=element_value}),wp.heartbeat.enqueue("supportflow-autosave",b,!1)})});
\ No newline at end of file
diff --git a/js/ticket_attachments.js b/js/ticket_attachments.js
new file mode 100644
index 0000000..d0e85f2
--- /dev/null
+++ b/js/ticket_attachments.js
@@ -0,0 +1,52 @@
+jQuery(document).ready(function ($) {
+
+ attachment_uploader = {
+ // Initialization
+ init : function () {
+ $(document).on('click', '#reply-attachment-browse-button', {}, attachment_uploader.uploader);
+ $(document).on('click', '.reply-attachment-remove', attachment_uploader.remove);
+ },
+
+ // Call this from the upload button to initiate the upload frame.
+ uploader: function (event) {
+ var frame = wp.media({
+ title : SFTicketAttachments.frame_title,
+ multiple: true,
+ button : { text: SFTicketAttachments.button_title },
+ });
+
+ // Handle results from media manager.
+ frame.on('close', function () {
+ var attachments = frame.state().get('selection').toJSON();
+ $.each(attachments, function () {
+ var attachment_download_link = '';
+ var attachment_remove_link = '';
+ $('#replies-attachments-list').append('- ' + attachment_download_link + ' ' + attachment_remove_link + '
');
+ $('#reply-attachments').val($('#reply-attachments').val() + _.escape(this.id) + ',');
+ });
+ });
+
+ frame.open();
+ return false;
+ },
+
+ remove: function (event) {
+ if (confirm(SFTicketAttachments.sure_remove)) {
+ var attachment_id = $(this).data('attachment-id');
+ var reply_attachments = $('#reply-attachments').val();
+ reply_attachments = reply_attachments.replace(',' + attachment_id + ',', ',');
+
+ // Remove attachment ID from hidden input box
+ $('#reply-attachments').val(reply_attachments)
+
+ // Remove attachment from attachment list
+ $(this).closest('.reply-attachment').remove();
+ }
+ event.preventDefault();
+ },
+
+ };
+
+ attachment_uploader.init();
+
+});
\ No newline at end of file
diff --git a/js/tickets.js b/js/tickets.js
new file mode 100644
index 0000000..d9896c3
--- /dev/null
+++ b/js/tickets.js
@@ -0,0 +1,64 @@
+jQuery(document).ready(function ($) {
+ $('#supportflow-details .meta-item-ok-button').click(function (event) {
+ var dropdown = $(this).siblings('.meta-item-dropdown').children('option:selected');
+ var meta_item = $(this).closest('.meta-item');
+ var form_input = meta_item.children('.meta-item-name');
+ var label = meta_item.children('.meta-item-label');
+
+ form_input.val(dropdown.val());
+ label.text(dropdown.text());
+
+ event.preventDefault();
+ });
+
+ $('#supportflow-details .meta-item-toggle-button').click(function (event) {
+ $(this).closest('.meta-item').children('.meta-item-toggle-content').toggle(250);
+ event.preventDefault();
+ });
+
+ // Require title and atleast customer before saving a ticket
+ $('.save-button').click(function (event) {
+ if ('' == $('#subject').val()) {
+ $('#subject').focus();
+ alert(SFTickets.no_title_msg);
+ event.preventDefault();
+ return;
+ }
+ if ('' == $('#customers').val()) {
+ $('#customers').focus();
+ alert(SFTickets.no_customer_msg);
+ event.preventDefault();
+ return;
+ }
+ });
+
+ // Submit post if user pressed Ctrl+Enter in reply content box
+ $('#reply').keypress(function (event) {
+ if (event.ctrlKey && ( event.keyCode == 10 || event.keyCode == 13 ) && $(this).val() != '') {
+ $('.save-button').first().click();
+ }
+ });
+
+ // Toggle submit button text (Send Message/Add private note)
+ $('#mark-private').change(function () {
+ if ('post.php' == SFTickets.pagenow) {
+ if ($('#mark-private').prop('checked')) {
+ $('#insert-reply').val(SFTickets.add_private_note);
+ } else {
+ $('#insert-reply').val(SFTickets.send_msg);
+ }
+ }
+ });
+
+ // Close ticket wehen close ticket button is submitted
+ $('#close-ticket-submit').click(function (event) {
+ $("#post .meta-item input[name='post_status']").val('sf_closed');
+ });
+
+ // Show quoted text
+ $('.sf_toggle_quoted_text').click(function (event) {
+ event.preventDefault();
+ $(this).parent().html($(this).data('quoted_text'))
+ });
+
+});
diff --git a/js/toggle-links.js b/js/toggle-links.js
new file mode 100644
index 0000000..3f34ec5
--- /dev/null
+++ b/js/toggle-links.js
@@ -0,0 +1,24 @@
+jQuery(document).ready(function ($) {
+ // Close all the different stat tables and toggle the status of clicked stat table
+ $('.toggle-link').click(function (event) {
+ var current = $(this).siblings('.toggle-content').css('display');
+ $('.toggle-content').hide(500);
+ $('.toggle-link').prop('title', SFToggleLinks.expand);
+ if ('none' == current) {
+ $(this).siblings('.toggle-content').show(500);
+ $(this).prop('title', SFToggleLinks.collapse);
+ }
+ event.preventDefault();
+ });
+
+ // Set different type of statistics link title at page load
+ $($('.toggle-content')).each(function () {
+ if ('none' == $(this).css('display')) {
+ $(this).siblings('.toggle-link').prop('title', SFToggleLinks.expand);
+ } else {
+ $(this).siblings('.toggle-link').prop('title', SFToggleLinks.collapse);
+ }
+
+ $('.toggle-content').first().show(500);
+ });
+});
\ No newline at end of file
diff --git a/package.json b/package.json
new file mode 100644
index 0000000..4c0a087
--- /dev/null
+++ b/package.json
@@ -0,0 +1,14 @@
+{
+ "name" : "SupportFlow",
+ "devDependencies": {
+ "grunt-contrib-uglify": "^0.5.1",
+ "grunt" : "^0.4.5",
+ "grunt-contrib-watch" : "^0.6.1",
+ "grunt-contrib-cssmin": "^0.10.0"
+ },
+ "repository" : {
+ "type": "git",
+ "url" : "https://github.com/SupportFlow/supportflow.git"
+ },
+ "homepage" : "https://github.com/SupportFlow/supportflow"
+}
diff --git a/readme.txt b/readme.txt
index e69de29..3f7a735 100644
--- a/readme.txt
+++ b/readme.txt
@@ -0,0 +1,116 @@
+=== SupportFlow ===
+Contributors: VarunAgw, danielbachhuber, Viper007Bond, andrewspittle, iandunn, kovshenin
+Tags: Ticket, support, admin, customer, customer support, help desk, helpdesk, IT, support, ticket
+Requires at least: 3.5
+Tested up to: 4.5
+Stable tag: 0.7
+License: GPLv2 or later
+License URI: http://www.gnu.org/licenses/gpl-2.0.html
+
+SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
+
+== Description ==
+SupportFlow is a web based help desk software. SupportFlow is a web based help desk software. It allows teams to manage support tickets using a web interface.
+
+###A few of its features are:
+
++ Allow agents to create/reply tickets using web interface.
+
++ Customers can create ticket by sending an E-Mail or filling a web based form.
+
++ Agents can opt to get E-Mail notifications of replies of tickets.
+
++ Administrator can limit agents access to particular tags.
+
++ Administrators can see daily/weekly/monthly ticket statistics.
+
++ Agents can view tickets assigned to them in admin dashboard.
+
++ Agents can insert predefined replies to the tickets.
+
++ Agents can add their signature to tickets using one-click.
+
++ Agents can forward whole conversation to anyone using its E-Mail ID.
+
+To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).
+
+== Installation ==
+1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.
+
+2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.
+
+Now you are ready to use SupportFlow.
+
+== Frequently Asked Questions ==
+### How can I insert a SupportFlow contact form in my site.
+
+Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to.
+
+### Why aren't messages being sent or received? =
+After successfully adding an e-mail account under SupportFlow > E-mail Accounts, make sure you wait for at least 5 minutes because the retrieval script only runs once every 5 minutes.
+
+If it still isn't working, check the log for any error messages or clues. To view the logs, add this line to a
+[functionality plugin](http://wpcandy.com/teaches/how-to-create-a-functionality-plugin/), and then visit the SupportFlow > Log page.
+
+`add_filter( 'supportflow_show_log', '__return_true' );`
+
+**Warning:** The logs will contain private data, so be very careful if you share them with anyone. Make sure you redact anything that you don't want to share.
+
+
+== Changelog ==
+
+= 0.7 (2016-06-28) =
+* Security: Fix two XSS vulnerabilities: [#145091-h1](https://hackerone.com/reports/145091) with CVSS score [6.1 (Medium)](https://www.first.org/cvss/calculator/3.0#CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N), and [#145086-h1](https://hackerone.com/reports/145086) with CVSS score [4.7 (Medium)](https://www.first.org/cvss/calculator/3.0#CVSS:3.0/AV:N/AC:H/PR:N/UI:R/S:C/C:L/I:L/A:N). Thanks to [whitehatter](https://hackerone.com/whitehatter) for discovering and disclosing them responsibly.
+* Security: Add extra output escaping throughout plugin.
+* Fix: Respect the Reply-To header.
+* Update: Increase Gmail synchronization interval to 10 minutes.
+* [Full changelog](https://github.com/SupportFlow/supportflow/compare/bb204abf5e48d0b3f6d12ebf4435613622ba10bd...fe706ccdb9859af32dddfff1c94c4c7048d794ea)
+
+= 0.6 =
+* Security: Tightened access controls to read and set SupportFlow permissions.
+* Privacy: Prevented leaking e-mail subject lines in search results.
+* Privacy: Prevented leaking customer e-mail addresses to WordPress users that lacked SupportFlow permissions.
+
+= 0.5 =
+* Improved handling of large mailboxes during initial message download.
+* Tickets are now re-opened when new replies are added.
+* Better handling of non-ASCII messages.
+* Outgoing messages are now prefixed with a sequential ticket number instead of a random code.
+* Agents are now notified if a message failed to send.
+* Several minor bug fixes.
+* [Full changelog](https://github.com/SupportFlow/supportflow/compare/518832bf05df04a5f4af6787b253f99269773bd6...a93947b597d5c5a14ec35ef15ec2ca38af60253e)
+
+= 0.4 =
+* Uploads are now attached when sending a reply.
+* Fix the timestamps on replies.
+* Added ctrl-enter keyboard shortcut to submit replies.
+* The original message is now quoted in replies.
+* Added a filter to modify the IMAP cron interval.
+* Added some logging to help troubleshoot problems.
+* [Full changelog](https://github.com/SupportFlow/supportflow/compare/c1535678da9a8380e42672ceef71174f2d01fc88...5675f1d7e2c1dd3e7e8359d409a1e80ca8a8b141)
+
+= 0.3 =
+* Auto-saving tickets
+* Recently created tickets widget in dashboard
+* Ticket assigned to current agent widget in dashboard
+* Other tickets by the customer in view ticket page
+* Allow agents to add signature in ticket
+* Allowing basic HTML in replies
+* Easy creation of support form using [supportflow_submissionform] shortcode
+* Securely saving attachments
+* Fixed bugs
+
+= 0.2 =
+* Fix nonce and escaping bugs.
+* Add ability to forward a ticket to someone outside of SupportFlow.
+* Add a statistics page.
+* Various minor bug fixes.
+* Various UI and UX tweaks.
+
+= 0.1 =
+* Initial release.
+
+== Upgrade Notice ==
+
+= 0.7 =
+Version 0.7 contains fixes for two medium-severity security bugs. We strongly recommend that you upgrade.
diff --git a/supportflow-user-widget.php b/supportflow-user-widget.php
index ec19e95..32197b2 100644
--- a/supportflow-user-widget.php
+++ b/supportflow-user-widget.php
@@ -1,31 +1,22 @@
+ ?>
-
+
-
+
setup_globals();
- self::$instance->includes();
- self::$instance->setup_actions();
+
+ if ( self::$instance->requirements_ok() ) {
+ self::$instance->setup_globals();
+ self::$instance->includes();
+ self::$instance->setup_actions();
+ self::$instance->setup_late_globals();
+ }
}
+
return self::$instance;
}
@@ -76,8 +82,8 @@ public static function instance() {
* A dummy constructor to prevent SupportFlow from being loaded more than once.
*
* @since SupportFlow 0.1
- * @see SupportFlow::instance()
- * @see SupportFlow();
+ * @see SupportFlow::instance()
+ * @see SupportFlow();
*/
private function __construct() {
/* Do nothing here */
@@ -130,95 +136,133 @@ public function __set( $key, $value ) {
/** Private Methods *******************************************************/
+ /**
+ * Check SupportFlow Requirements.
+ *
+ * @access private
+ */
+ private function requirements_ok() {
+ $this->data['requirements'] = array();
+
+ // Require the php imap extension.
+ if ( ! function_exists( 'imap_open' ) ) {
+ $this->data['requirements'][] = 'imap';
+ }
+
+ if ( ! has_action( 'admin_notices', array( $this, 'action_requirements_admin_notices' ) ) && ! empty( $this->data['requirements'] ) ) {
+ add_action( 'admin_notices', array( $this, 'action_requirements_admin_notices' ) );
+ }
+
+ return empty( $this->data['requirements'] );
+ }
+
/**
* Set some smart defaults to class variables. Allow some of them to be
* filtered to allow for early overriding.
*
- * @since SupportFlow 0.1
+ * @since SupportFlow 0.1
* @access private
- * @uses plugin_dir_path() To generate SupportFlow plugin path
- * @uses plugin_dir_url() To generate SupportFlow plugin url
- * @uses apply_filters() Calls various filters
+ * @uses plugin_dir_path() To generate SupportFlow plugin path
+ * @uses plugin_dir_url() To generate SupportFlow plugin url
+ * @uses apply_filters() Calls various filters
*/
private function setup_globals() {
/** Version ***********************************************************/
- $this->version = '0.1-alpha'; // SupportFlow version
+ $this->version = '0.7'; // SupportFlow version
/** Paths *************************************************************/
// Setup some base path and URL information
- $this->file = __FILE__;
- $this->basename = apply_filters( 'supportflow_plugin_basenname', plugin_basename( $this->file ) );
- $this->plugin_dir = apply_filters( 'supportflow_plugin_dir_path', plugin_dir_path( $this->file ) );
- $this->plugin_url = apply_filters( 'supportflow_plugin_dir_url', plugin_dir_url ( $this->file ) );
+ $this->file = __FILE__;
+ $this->script_dev = defined( 'SCRIPT_DEBUG' ) && SCRIPT_DEBUG;
+ $this->basename = apply_filters( 'supportflow_plugin_basenname', plugin_basename( $this->file ) );
+ $this->plugin_dir = apply_filters( 'supportflow_plugin_dir_path', plugin_dir_path( $this->file ) );
+ $this->plugin_url = apply_filters( 'supportflow_plugin_dir_url', plugin_dir_url( $this->file ) );
// Languages
- $this->lang_dir = apply_filters( 'supportflow_lang_dir', trailingslashit( $this->plugin_dir . 'languages' ) );
+ $this->lang_dir = apply_filters( 'supportflow_lang_dir', trailingslashit( $this->plugin_dir . 'languages' ) );
/** Identifiers *******************************************************/
- $this->post_type = apply_filters( 'supportflow_thread_post_type', 'sf_thread' );
- $this->respondents_tax = apply_filters( 'supportflow_respondents_taxonomy', 'sf_respondent' );
- $this->comment_type = apply_filters( 'supportflow_thread_comment_type', 'sf_comment' );
+ $this->post_type = apply_filters( 'supportflow_thread_post_type', 'sf_ticket' );
+ $this->predefinded_replies_type = apply_filters( 'supportflow_predefinded_replies_type', 'sf_predefs' );
+ $this->customers_tax = apply_filters( 'supportflow_customers_taxonomy', 'sf_customer' );
+ $this->tags_tax = apply_filters( 'supportflow_tags_taxonomy', 'sf_tags' );
+ $this->reply_type = apply_filters( 'supportflow_ticket_reply_type', 'sf_ticket' );
$this->email_term_prefix = 'sf-';
- $this->thread_secret_key = 'thread_secret';
+ $this->ticket_secret_key = 'ticket_secret';
- $this->post_statuses = apply_filters( 'supportflow_thread_post_statuses', array(
- 'sf_new' => array(
- 'label' => __( 'New', 'support-flow' ),
- 'label_count' => _n_noop( 'New (%s)', 'New (%s)', 'support-flow' ),
- ),
- 'sf_open' => array(
- 'label' => __( 'Open', 'support-flow' ),
- 'label_count' => _n_noop( 'Open (%s)', 'Open (%s)', 'support-flow' ),
- ),
- 'sf_pending' => array(
- 'label' => __( 'Pending', 'support-flow' ),
- 'label_count' => _n_noop( 'Pending (%s)', 'Pending (%s)', 'support-flow' ),
- ),
- 'sf_closed' => array(
- 'label' => __( 'Closed', 'support-flow' ),
- 'label_count' => _n_noop( 'Closed (%s)', 'Closed (%s)', 'support-flow' ),
- ),
- ) );
+ $this->post_statuses = apply_filters(
+ 'supportflow_ticket_post_statuses', array(
+ 'sf_new' => array(
+ 'show_tickets' => true,
+ 'label' => __( 'New', 'supportflow' ),
+ 'label_count' => _n_noop( 'New (%s)', 'New (%s)', 'supportflow' ),
+ ),
+ 'sf_open' => array(
+ 'show_tickets' => true,
+ 'label' => __( 'Open', 'supportflow' ),
+ 'label_count' => _n_noop( 'Open (%s)', 'Open (%s)', 'supportflow' ),
+ ),
+ 'sf_pending' => array(
+ 'show_tickets' => true,
+ 'label' => __( 'Pending', 'supportflow' ),
+ 'label_count' => _n_noop( 'Pending (%s)', 'Pending (%s)', 'supportflow' ),
+ ),
+ 'sf_closed' => array(
+ 'show_tickets' => false,
+ 'label' => __( 'Closed', 'supportflow' ),
+ 'label_count' => _n_noop( 'Closed (%s)', 'Closed (%s)', 'supportflow' ),
+ ),
+ )
+ );
/** Misc **************************************************************/
- $this->extend = new stdClass(); // Plugins add data here
- $this->extend->ui = new stdClass(); // For UI-related plugins
- $this->errors = new WP_Error(); // Feedback
+ $this->extend = new stdClass(); // Plugins add data here
+ $this->extend->ui = new stdClass(); // For UI-related plugins
+ $this->errors = new WP_Error(); // Feedback
}
/**
* Include required files
*
- * @since SupportFlow 0.1
+ * @since SupportFlow 0.1
* @access private
- * @todo Be smarter about conditionally loading code
- * @uses is_admin() If in WordPress admin, load additional file
+ * @todo Be smarter about conditionally loading code
+ * @uses is_admin() If in WordPress admin, load additional file
*/
private function includes() {
/** Core **************************************************************/
+ require_once( $this->plugin_dir . 'classes/class-supportflow-logger.php' );
require_once( $this->plugin_dir . 'classes/class-supportflow-json-api.php' );
require_once( $this->plugin_dir . 'classes/class-supportflow-attachments.php' );
require_once( $this->plugin_dir . 'classes/class-supportflow-emails.php' );
require_once( $this->plugin_dir . 'classes/class-supportflow-email-replies.php' );
require_once( $this->plugin_dir . 'classes/class-supportflow-permissions.php' );
+ require_once( $this->plugin_dir . 'classes/class-supportflow-email-accounts.php' );
+ require_once( $this->plugin_dir . 'classes/class-supportflow-predefined-replies.php' );
+ require_once( $this->plugin_dir . 'classes/class-supportflow-email-notifications.php' );
+ require_once( $this->plugin_dir . 'classes/class-supportflow-preferences.php' );
+ require_once( $this->plugin_dir . 'classes/class-supportflow-table.php' );
+ require_once( $this->plugin_dir . 'classes/class-supportflow-dashboard.php' );
/** Extensions ********************************************************/
require_once( $this->plugin_dir . 'classes/class-supportflow-ui-submissionform.php' );
require_once( $this->plugin_dir . 'classes/class-supportflow-ui-widget.php' );
+ require_once( $this->plugin_dir . 'classes/class-supportflow-statistics.php' );
/** Tools *************************************************************/
- if ( defined('WP_CLI') && WP_CLI )
+ if ( defined( 'WP_CLI' ) && WP_CLI ) {
require_once( $this->plugin_dir . '/classes/class-supportflow-wp-cli.php' );
+ }
# TODO: Akismet plugin?
@@ -233,15 +277,22 @@ private function includes() {
/**
* Setup the default hooks and actions
*
- * @since SupportFlow 0.1
+ * @since SupportFlow 0.1
* @access private
- * @uses add_action() To add various actions
+ * @uses add_action() To add various actions
*/
private function setup_actions() {
add_action( 'init', array( $this, 'action_init_register_post_type' ) );
add_action( 'init', array( $this, 'action_init_register_taxonomies' ) );
add_action( 'init', array( $this, 'action_init_register_post_statuses' ) );
+ add_action( 'init', array( $this, 'action_init_upgrade' ) );
+
+ add_filter( 'cron_schedules', array( $this, 'action_cron_schedules' ) );
+ add_action( 'init', array( $this, 'action_init_wp_schedule_event' ) );
+
+ add_filter( 'wp_insert_post_data', array( $this, 'filter_wp_insert_post_data' ), 10, 2 );
+
do_action_ref_array( 'supportflow_after_setup_actions', array( &$this ) );
}
@@ -249,30 +300,63 @@ private function setup_actions() {
* Register the custom post type
*
* @since SupportFlow 0.1
- * @uses register_post_type() To register the post type
+ * @uses register_post_type() To register the post type
*/
public function action_init_register_post_type() {
- register_post_type( $this->post_type, array(
- 'labels' => array(
- 'menu_name' => __( 'SupportFlow', 'support-flow' ),
- 'name' => __( 'Threads', 'support-flow' ),
- 'singular_name' => __( 'Thread', 'support-flow' ),
- 'all_items' => __( 'All Threads', 'support-flow' ),
- 'add_new' => __( 'New Thread', 'support-flow' ),
- 'add_new_item' => __( 'Start New Thread', 'support-flow' ),
- 'edit_item' => __( 'Discussion', 'support-flow' ),
- 'new_item' => __( 'New Thread', 'support-flow' ),
- 'view_item' => __( 'View Thread', 'support-flow' ),
- 'search_items' => __( 'Search Threads', 'support-flow' ),
- 'not_found' => __( 'No threads found', 'support-flow' ),
- 'not_found_in_trash' => __( 'No threads found in trash', 'support-flow' ),
+ register_post_type(
+ $this->post_type, array(
+ 'labels' => array(
+ 'menu_name' => __( 'SupportFlow', 'supportflow' ),
+ 'name' => __( 'Tickets', 'supportflow' ),
+ 'singular_name' => __( 'Ticket', 'supportflow' ),
+ 'all_items' => __( 'All Tickets', 'supportflow' ),
+ 'add_new' => __( 'New Ticket', 'supportflow' ),
+ 'add_new_item' => __( 'Start New Ticket', 'supportflow' ),
+ 'edit_item' => __( 'Discussion', 'supportflow' ),
+ 'new_item' => __( 'New Ticket', 'supportflow' ),
+ 'view_item' => __( 'View Ticket', 'supportflow' ),
+ 'search_items' => __( 'Search Tickets', 'supportflow' ),
+ 'not_found' => __( 'No tickets found', 'supportflow' ),
+ 'not_found_in_trash' => __( 'No tickets found in trash', 'supportflow' ),
),
- 'public' => true,
- 'menu_position' => 3,
- 'supports' => array(
- 'comments',
- ),
- ) );
+ 'public' => false,
+ 'show_ui' => true,
+ 'supports' => false,
+ 'menu_icon' => 'dashicons-sos',
+ )
+ );
+ }
+
+ /**
+ * Print requirements admin notices if any.
+ */
+ public function action_requirements_admin_notices() {
+ if ( empty( $this->requirements ) ) {
+ return;
+ }
+
+ $message = '';
+ $strings = array(
+ 'imap' => __( 'The PHP IMAP extension is required to collect incoming e-mail messages.', 'supportflow' ),
+ );
+
+ foreach ( $this->requirements as $key ) {
+ if ( empty( $strings[ $key ] ) ) {
+ continue;
+ }
+
+ $message .= sprintf( '%s ', wp_kses( $message, 'post' ) );
}
/**
@@ -280,27 +364,51 @@ public function action_init_register_post_type() {
*/
public function action_init_register_taxonomies() {
- $args = array(
- 'label' => __( 'Respondents', 'support-flow' ),
- 'labels' => array(
- 'search_items' => __( 'Search Respondents', 'support-flow' ),
- 'edit_item' => __( 'Edit Respondent', 'support-flow' ),
- 'update_item' => __( 'Update Respondent', 'support-flow' ),
- 'add_new_item' => __( 'Add New Respondent', 'support-flow' ),
- ),
- 'public' => true,
- 'show_in_nav_menus' => true,
- 'rewrite' => false,
- );
- register_taxonomy( $this->respondents_tax, $this->post_type, $args );
+ $capabilities = array(
+ 'manage_terms' => 'manage_options',
+ 'edit_terms' => 'manage_options',
+ 'delete_terms' => 'manage_options',
+ 'assign_terms' => 'manage_options',
+ );
+
+ $args_customers_tax = array(
+ 'label' => __( 'Customers', 'supportflow' ),
+ 'labels' => array(
+ 'search_items' => __( 'Search Customers', 'supportflow' ),
+ 'edit_item' => __( 'Edit Customer', 'supportflow' ),
+ 'update_item' => __( 'Update Customer', 'supportflow' ),
+ 'add_new_item' => __( 'Add New Customer', 'supportflow' ),
+ ),
+ 'public' => false,
+ 'rewrite' => false,
+ 'capabilities' => $capabilities,
+ );
+
+ $args_tags_tax = array(
+ 'label' => __( 'Tags', 'supportflow' ),
+ 'labels' => array(
+ 'search_items' => __( 'Search Tags', 'supportflow' ),
+ 'edit_item' => __( 'Edit Tag', 'supportflow' ),
+ 'update_item' => __( 'Update Tag', 'supportflow' ),
+ 'add_new_item' => __( 'Add New Tag', 'supportflow' ),
+ ),
+ 'public' => true,
+ 'show_in_nav_menus' => true,
+ 'rewrite' => false,
+ 'capabilities' => $capabilities,
+ 'update_count_callback' => array($this, 'callback_update_count_callback_tags' ),
+ );
+
+ register_taxonomy( $this->customers_tax, $this->post_type, $args_customers_tax );
+ register_taxonomy( $this->tags_tax, $this->post_type, $args_tags_tax );
}
/**
- * Register the custom post (thread) statuses
+ * Register the custom post (ticket) statuses
*
* @since SupportFlow 0.1
- * @uses register_post_status() To register the post statuses
- * @uses apply_filters() To control what statuses are registered
+ * @uses register_post_status() To register the post statuses
+ * @uses apply_filters() To control what statuses are registered
*/
public function action_init_register_post_statuses() {
foreach ( $this->post_statuses as $post_status => $args ) {
@@ -309,6 +417,86 @@ public function action_init_register_post_statuses() {
}
}
+ /**
+ * Upgrade database records on update of plugin
+ *
+ * @since 0.3
+ */
+ public function action_init_upgrade() {
+ global $wpdb;
+ $db_prefix = $wpdb->prefix;
+
+ $code_version = $this->version;
+ $db_version = get_option( 'sf_version' );
+
+ if ( 0 == version_compare( $code_version, $db_version ) ) {
+ return;
+ }
+
+ // New installation or 0.1 or 0.2
+ if ( ! $db_version ) {
+
+ // Earlier reply ID were stored as post_parent of attachment. Now attachment ID's are stored as post meta of reply
+ $attachments = get_posts( array(
+ 'post_type' => 'attachment',
+ 'post_status' => 'inherit',
+ 'post_parent__not_in' => array( '0' ),
+ 'posts_per_page' => - 1,
+
+ ) );
+ foreach ( $attachments as $attachment ) {
+ add_post_meta( $attachment->post_parent, 'sf_attachments', $attachment->ID );
+ wp_update_post( array( 'ID' => $attachment->ID, 'post_parent' => 0 ) );
+ }
+
+ // Migrate all posts with post type sf_thread to sf_ticket
+ $wpdb->update( "{$db_prefix}posts", array( 'post_type' => 'sf_ticket' ), array( 'post_type' => 'sf_thread' ) );
+
+ // Migrate all terms with taxonomy sf_respondent to sf_customer
+ $wpdb->update( "{$db_prefix}term_taxonomy", array( 'taxonomy' => 'sf_customer' ), array( 'taxonomy' => 'sf_respondent' ) );
+ }
+
+ // Update db_version to latest one
+ update_option( 'sf_version', $this->version );
+ }
+
+ /**
+ * Updated count of tickets using a tag
+ * WP include only post with `published` status when evaluating count. So it is causing problems as SF use different post_stasuses
+ */
+ public function callback_update_count_callback_tags( $terms, $taxonomy ) {
+ global $wpdb;
+
+ $post_type = $this->post_type;
+
+ $statuses = $this->post_statuses;
+ foreach ( $statuses as $status => $status_data ) {
+ if ( true == $status_data['show_tickets'] ) {
+ $status_slugs[] = $status;
+ }
+ }
+
+ $status_slugs = implode( "', '", $status_slugs );
+
+ foreach ( $terms as $term ) {
+ $count = $wpdb->get_var( $wpdb->prepare(
+ "SELECT COUNT(*) FROM $wpdb->term_relationships, $wpdb->posts WHERE "
+ . "$wpdb->posts.ID = $wpdb->term_relationships.object_id AND post_type = '$post_type' AND post_status IN ('$status_slugs') AND term_taxonomy_id = %d",
+ $term
+ ) );
+
+ $wpdb->update( $wpdb->term_taxonomy, compact( 'count' ), array( 'term_taxonomy_id' => $term ) );
+ }
+ }
+
+ public function filter_wp_insert_post_data( $data, $postarr ) {
+ if ( 0 == $postarr['post_author'] ) {
+ $data['post_author'] = 0;
+ }
+
+ return $data;
+ }
+
/** Helper Functions ******************************************************/
/**
@@ -318,18 +506,17 @@ public function validate_user( $user ) {
// User ID
if ( is_numeric( $user ) ) {
$user_object = get_user_by( 'ID', $user );
- }
- // User e-mail address
+ } // User e-mail address
elseif ( is_email( $user ) ) {
$user_object = get_user_by( 'email', $user );
- }
- // User login
+ } // User login
else {
$user_object = get_user_by( 'login', $user );
}
- if ( ! $user_object )
+ if ( ! $user_object ) {
return false;
+ }
return $user_object->data->ID;
}
@@ -340,257 +527,326 @@ public function validate_user( $user ) {
public function get_email_hash( $email ) {
$email = strtolower( trim( $email ) );
- if ( ! is_email( $email ) )
+ if ( ! is_email( $email ) ) {
return false;
+ }
$email = $this->email_term_prefix . md5( $email );
return $email;
}
- /** Thread Functions ******************************************************/
+ /** Ticket Functions ******************************************************/
/**
- * Check whether a post_id is a thread
+ * Check whether a post_id is a ticket
*/
- public function is_thread( $post ) {
+ public function is_ticket( $post ) {
return (bool) ( $this->post_type == get_post_type( $post ) );
}
/**
- * Create a new thread
+ * Create a new ticket
*/
- public function create_thread( $args ) {
+ public function create_ticket( $args ) {
// The __get() magic doesn't allow key() usage so gotta copy it
$post_statuses = $this->post_statuses;
$defaults = array(
- 'subject' => '',
- 'message' => '',
- 'date' => '',
- 'respondent_id' => 0, // If the requester has a WordPress account (ID or username)
- 'respondent_name' => '', // Otherwise supply a name
- 'respondent_email' => '', // And an e-mail address
- 'status' => key( $post_statuses ),
- 'assignee' => -1, // WordPress user ID or username of ticket assignee/owner
+ 'subject' => '',
+ 'message' => '',
+ 'date' => '',
+ 'customer_id' => 0, // If the requester has a WordPress account (ID or username)
+ 'customer_email' => array(), // And an e-mail address
+ 'reply_author' => '',
+ 'reply_author_email' => '',
+ 'status' => key( $post_statuses ),
+ 'assignee' => - 1, // WordPress user ID or username of ticket assignee/owner
+ 'email_account' => '',
);
$args = wp_parse_args( $args, $defaults );
- $thread = array(
- 'post_type' => $this->post_type,
- 'post_title' => $args['subject'],
- 'post_author' => $args['assignee'],
- 'post_date' => $args['date'],
+ $ticket = array(
+ 'post_type' => $this->post_type,
+ 'post_title' => $args['subject'],
+ 'post_author' => $args['assignee'],
+ 'post_date' => $args['date'],
);
- // Validate the thread status
- if ( ! get_post_status_object( $args['status'] ) )
+ // Validate the ticket status
+ if ( ! get_post_status_object( $args['status'] ) ) {
$args['status'] = $defaults['status'];
- $thread['post_status'] = $args['status'];
+ }
+ $ticket['post_status'] = $args['status'];
+ $ticket_id = wp_insert_post( $ticket );
- $thread_id = wp_insert_post( $thread, true );
+ if ( is_wp_error( $ticket_id ) ) {
+ return $ticket_id;
+ }
- if ( is_wp_error( $thread_id ) )
- return $thread_id;
+ // Assign the customer(s)
+ if ( ! empty( $args['customer_email'] ) ) {
+ $this->update_ticket_customers( $ticket_id, $args['customer_email'] );
+ }
- // Assign the respondent(s)
- if ( !empty( $args['respondent_email'] ) ) {
- $this->update_thread_respondents( $thread_id, $args['respondent_email'] );
+ if ( is_numeric( $args['email_account'] ) ) {
+ update_post_meta( $ticket_id, 'email_account', $args['email_account'] );
}
- // If there was a message, add it to the thread
- if ( !empty( $args['message'] ) && !empty( $args['respondent_email'] ) ) {
- $comment_details = array(
- 'comment_author' => $args['respondent_name'],
- 'comment_author_email' => $args['respondent_email'],
- 'user_id' => $args['respondent_id'],
- );
- $this->add_thread_comment( $thread_id, $args['message'], $comment_details );
+ // If there was a message, add it to the ticket
+ if ( ! empty( $args['message'] ) && ! empty( $args['customer_email'] ) ) {
+ $reply_details = array(
+ 'reply_author' => $args['reply_author'],
+ 'reply_author_email' => $args['reply_author_email'],
+ 'user_id' => $args['customer_id'],
+ );
+ $this->add_ticket_reply( $ticket_id, $args['message'], $reply_details );
}
- return $thread_id;
+ return $ticket_id;
}
/**
- * @todo This should produce an object with thread details, respondents, and comments
+ * @todo This should produce an object with ticket details, customers, and replies
*/
- public function get_thread( $thread_id ) {
+ public function get_ticket( $ticket_id ) {
- return get_post( $thread_id );
+ return get_post( $ticket_id );
}
/**
- * @todo This should produce a series of thread objects with respondents, comments, etc.
+ * @todo This should produce a series of ticket objects with customers, replies, etc.
*/
- public function get_threads( $args = array() ) {
+ public function get_tickets( $args = array() ) {
$defaults = array(
- 'respondent_email' => '',
- 'post_status' => '',
- 'orderby' => 'modified',
- );
- $args = array_merge( $defaults, $args );
-
- $thread_args = array();
- if ( empty( $args['post_status'] ) )
- $thread_args['post_status'] = array_keys( $this->post_statuses );
-
- if ( !empty( $args['respondent_email'] ) )
- $thread_args['tax_query'] = array(
- array(
- 'taxonomy' => $this->respondents_tax,
- 'field' => 'slug',
- 'terms' => $this->get_email_hash( $args['respondent_email'] ),
- ),
+ 'customer_email' => '',
+ 'post_status' => '',
+ 'orderby' => 'modified',
+ );
+ $args = array_merge( $defaults, $args );
+
+ $ticket_args = array();
+ if ( empty( $args['post_status'] ) ) {
+ $ticket_args['post_status'] = array_keys( $this->post_statuses );
+ }
+
+ if ( ! empty( $args['customer_email'] ) ) {
+ $ticket_args['tax_query'] = array(
+ array(
+ 'taxonomy' => $this->customers_tax,
+ 'field' => 'slug',
+ 'terms' => $this->get_email_hash( $args['customer_email'] ),
+ ),
);
+ }
- $thread_args['post_type'] = $this->post_type;
- $thread_args['orderby'] = $args['orderby'];
+ $ticket_args['post_type'] = $this->post_type;
+ $ticket_args['orderby'] = $args['orderby'];
+
+ $tickets = new WP_Query( $ticket_args );
+ if ( is_wp_error( $tickets ) ) {
+ return $tickets;
+ }
+
+ return $tickets->posts;
+ }
+
+ /**
+ * Get customers matching $query
+ *
+ * @param string $query partial email address to search for
+ */
+ public function get_customers( $args = array() ) {
+
+ $defaults = array(
+ 'search' => '',
+ 'number' => 10
+ );
+ $args = array_merge( $defaults, $args );
+
+ $term_args = array(
+ 'orderby' => 'name',
+ 'hide_empty' => 0,
+ 'fields' => 'all',
+ 'name__like' => $args['search'],
+ 'number' => $args['number'],
+ );
+ $matches = get_terms( $this->customers_tax, $term_args );
- $threads = new WP_Query( $thread_args );
- if ( is_wp_error( $threads ) )
- return $threads;
+ if ( ! $matches ) {
+ return array();
+ }
- return $threads->posts;
+ return $matches;
}
/**
- * Get a thread's respondents
+ * Get a ticket's customers
*
* @todo support retrieving more fields
*/
- public function get_thread_respondents( $thread_id, $args = array() ) {
+ public function get_ticket_customers( $ticket_id, $args = array() ) {
$default_args = array(
- 'fields' => 'all', // 'all', 'emails'
- );
- $args = array_merge( $default_args, $args );
+ 'fields' => 'all', // 'all', 'emails'
+ );
+ $args = array_merge( $default_args, $args );
- $raw_respondents = wp_get_object_terms( $thread_id, $this->respondents_tax );
- if ( is_wp_error( $raw_respondents ) )
+ $raw_customers = wp_get_object_terms( $ticket_id, $this->customers_tax );
+ if ( is_wp_error( $raw_customers ) ) {
return array();
+ }
- $respondents = array();
+ $customers = array();
if ( 'emails' == $args['fields'] ) {
- foreach( $raw_respondents as $raw_respondent ) {
- $respondents[] = $raw_respondent->name;
+ foreach ( $raw_customers as $raw_customer ) {
+ $customers[] = $raw_customer->name;
+ }
+ } elseif ( 'slugs' == $args['fields'] ) {
+ foreach ( $raw_customers as $raw_customer ) {
+ $customers[] = $raw_customer->slug;
}
}
- return $respondents;
+
+ return $customers;
}
/**
- * Update a thread's respondents
+ * Update a ticket's customers
*
- * @param int $thread_id
- * @param array $respondents An array of email addresses
- * @param bool $append Whether or not to append these email addresses to any existing addresses
+ * @param int $ticket_id
+ * @param array $customers An array of email addresses
+ * @param bool $append Whether or not to append these email addresses to any existing addresses
*/
- public function update_thread_respondents( $thread_id, $respondents, $append = false ) {
+ public function update_ticket_customers( $ticket_id, $customers, $append = false ) {
- if ( is_string( $respondents ) ) {
- $respondents = array( $respondents );
+ if ( is_string( $customers ) ) {
+ $customers = array( $customers );
}
$term_ids = array();
- foreach( $respondents as $dirty_respondent ) {
- if ( empty( $dirty_respondent ) )
+ foreach ( $customers as $dirty_customer ) {
+ if ( empty( $dirty_customer ) ) {
continue;
+ }
// Create a term if it doesn't yet exist
- $email = ( is_array( $dirty_respondent ) ) ? $dirty_respondent['user_email'] : $dirty_respondent;
- if ( $term = get_term_by( 'name', $email, $this->respondents_tax ) ) {
- $term_ids[] = (int)$term->term_id;
+ $email = ( is_array( $dirty_customer ) ) ? $dirty_customer['user_email'] : $dirty_customer;
+ if ( $term = get_term_by( 'name', $email, $this->customers_tax ) ) {
+ $term_ids[] = (int) $term->term_id;
} else {
- $term = wp_insert_term( $email, $this->respondents_tax, array( 'slug' => $this->get_email_hash( $email ) ) );
- $term_ids[] = $term['term_id'];
+ $term = wp_insert_term( $email, $this->customers_tax, array( 'slug' => $this->get_email_hash( $email ) ) );
+ if ( ! is_wp_error( $term ) ) {
+ $term_ids[] = (int) $term['term_id'];
+ }
+
}
}
- wp_set_object_terms( $thread_id, $term_ids, $this->respondents_tax, $append );
+ wp_set_object_terms( $ticket_id, $term_ids, $this->customers_tax, $append );
}
/**
- * Get all of the comments associated with a thread
+ * Get all of the replies associated with a ticket
*/
- public function get_thread_comments( $thread_id, $args = array() ) {
+ public function get_ticket_replies( $ticket_id, $args = array() ) {
- $args['post_id'] = $thread_id;
- $thread_comments = SupportFlow()->get_comments( $args );
- return $thread_comments;
+ $args['post_id'] = $ticket_id;
+ $ticket_replies = SupportFlow()->get_replies( $args );
+
+ return $ticket_replies;
}
/**
- * Get all comments based on various arguments
+ * Get all replies based on various arguments
*/
- public function get_comments( $args ) {
+ public function get_replies( $args ) {
$default_args = array(
- 'status' => 'public', // 'public', 'private', 'all'
- 'post_id' => '',
- 'search' => '',
- 'order' => 'DESC', // 'DESC', 'ASC',
- );
+ 'status' => 'public', // 'public', 'private', 'all'
+ 'post_id' => '',
+ 'search' => '',
+ 'order' => 'DESC', // 'DESC', 'ASC',
+ 'posts_per_page' => - 1,
+ );
- $args = array_merge( $default_args, $args );
- $comment_args = array(
- 'search' => $args['search'],
- 'post_id' => $args['post_id'],
- 'status' => $args['status'],
- 'comment_type' => $this->comment_type,
- 'order' => $args['order'],
- );
+ $args = array_merge( $default_args, $args );
+ $post_args = array(
+ 'search' => $args['search'],
+ 'post_parent' => $args['post_id'],
+ 'post_status' => $args['status'],
+ 'post_type' => $this->reply_type,
+ 'order' => $args['order'],
+ 'posts_per_page' => $args['posts_per_page'],
+ 'suppress_filters' => false,
+ );
+ add_filter( 'posts_clauses', array( $this, 'filter_reply_clauses' ), 10, 2 );
+ $ticket_replies = get_posts( $post_args );
+
+ remove_filter( 'posts_clauses', array( $this, 'filter_reply_clauses' ) );
- add_filter( 'comments_clauses', array( $this, 'filter_comment_clauses' ), 10, 2 );
- $thread_comments = get_comments( $comment_args );
- remove_filter( 'comments_clauses', array( $this, 'filter_comment_clauses' ) );
- return $thread_comments;
+ return $ticket_replies;
}
/**
- * Convert 'any' comment_approved requests to the proper SQL
+ * Convert 'any' reply approved requests to the proper SQL
*/
- public function filter_comment_clauses( $clauses, $query ) {
- $old_comment_approved = "( comment_approved = '0' OR comment_approved = '1' )";
- if ( in_array( $query->query_vars['status'], array( 'public', 'private' ) ) )
- $new_comment_approved = "comment_approved = '{$query->query_vars['status']}' ";
- else
- $new_comment_approved = "comment_approved IN ( 'private', 'public' )";
- $clauses['where'] = str_replace( $old_comment_approved, $new_comment_approved, $clauses['where'] );
+ public function filter_reply_clauses( $clauses, $query ) {
+ if ( in_array( $query->query_vars['post_status'], array( 'public', 'private' ) ) ) {
+ $new_post_status = "post_status = '{$query->query_vars['post_status']}' ";
+ } else {
+ $new_post_status = "post_status IN ( 'private', 'public' )";
+ }
+
+ if ( preg_match( "~post_status = '[^']+'~", $clauses['where'] ) ) {
+ $clauses['where'] = preg_replace( "~post_status = '[^']+'~", $new_post_status, $clauses['where'] );
+ } else {
+ $clauses['where'] .= " AND ($new_post_status)";
+ }
+
return $clauses;
}
/**
- * Get the total number of comments associated with a thread
+ * Get the total number of replies associated with a ticket
*
- * @todo support filtering to specific types or commenters
+ * @todo support filtering to specific types or replier
*/
- public function get_thread_comment_count( $thread_id, $args = array() ) {
- global $wpdb;
+ public function get_ticket_replies_count( $ticket_id, $args = array() ) {
+ $default_args = array(
+ 'posts_per_page' => 1,
+ 'post_type' => $this->post_type,
+ 'post_status' => 'public',
+ 'post_parent' => $ticket_id,
+ );
+ $args = array_merge( $default_args, $args );
+
+ $query = new WP_Query( $args );
+ $count = $query->found_posts;
- $count = $wpdb->get_var( $wpdb->prepare( "SELECT COUNT(comment_ID) FROM $wpdb->comments WHERE comment_post_ID =%s AND comment_type = %s", $thread_id, $this->comment_type ) );
- return (int)$count;
+ return (int) $count;
}
/**
- * Add a comment to a given thread
+ * Add a reply to a given ticket
*/
- public function add_thread_comment( $thread_id, $comment_text, $details = array() ) {
- global $wpdb;
-
+ public function add_ticket_reply( $ticket_id, $reply_text, $details = array() ) {
$default_details = array(
- 'time' => current_time( 'mysql' ),
- 'comment_author' => '',
- 'comment_author_email' => '',
- 'user_id' => '',
- 'comment_approved' => 'public',
- );
+ 'time' => current_time( 'mysql' ),
+ 'reply_author' => '',
+ 'reply_author_email' => '',
+ 'user_id' => '',
+ 'post_status' => 'public',
+ 'cc' => array(),
+ 'bcc' => array(),
+ );
// @todo This actually probably shouldn't default to current user, so
// we don't have to mandate the arguments be assigned each time
if ( $user = wp_get_current_user() ) {
- $default_details['comment_author'] = $user->display_name;
- $default_details['comment_author_email'] = $user->user_email;
- $default_details['user_id'] = $user->ID;
+ $default_details['reply_author'] = $user->display_name;
+ $default_details['reply_author_email'] = $user->user_email;
+ $default_details['user_id'] = $user->ID;
}
$details = array_merge( $default_details, $details );
@@ -603,57 +859,268 @@ public function add_thread_comment( $thread_id, $comment_text, $details = array(
$attachment_ids = false;
}
- $comment = array(
- 'comment_content' => esc_sql( $comment_text ),
- 'comment_post_ID' => (int)$thread_id,
- 'comment_date' => esc_sql( $details['time'] ),
- 'comment_approved' => esc_sql( $details['comment_approved'] ),
- 'comment_type' => esc_sql( $this->comment_type ),
- 'comment_author' => esc_sql( $details['comment_author'] ),
- 'comment_author_email' => esc_sql( $details['comment_author_email'] ),
- 'user_id' => (int)$details['user_id'],
- );
- $comment = apply_filters( 'supportflow_pre_insert_thread_comment', $comment );
- $comment_id = wp_insert_comment( $comment );
+ $reply = array(
+ 'post_content' => $reply_text,
+ 'post_parent' => (int) $ticket_id,
+ 'post_date' => $details['time'],
+ 'post_status' => $details['post_status'],
+ 'post_type' => $this->reply_type,
+ 'post_title' => 'supportflow reply',
+ 'user_id' => (int) $details['user_id'],
+ );
+
+ $reply = apply_filters( 'supportflow_pre_insert_ticket_reply', $reply );
+
+ // Remove the save_post admin action callback if it exists.
+ if ( ! empty( SupportFlow()->extend->admin ) && is_callable( array( SupportFlow()->extend->admin, 'action_save_post' ) ) ) {
+ remove_action( 'save_post', array( SupportFlow()->extend->admin, 'action_save_post' ) );
+ $reply_id = wp_insert_post( $reply );
+ add_action( 'save_post', array( SupportFlow()->extend->admin, 'action_save_post' ) );
+ } else {
+ $reply_id = wp_insert_post( $reply );
+ }
// If there are attachment IDs store them as meta
- if ( !empty( $attachment_ids ) )
- add_comment_meta( $comment_id, 'attachment_ids', $attachment_ids, true );
+ if ( is_array( $attachment_ids ) ) {
+ foreach ( $attachment_ids as $attachment_id ) {
+ // Associate attachment with the reply
+ add_post_meta( $reply_id, 'sf_attachments', $attachment_id );
+
+ SupportFlow()->extend->attachments->insert_attachment_secret_key( $attachment_id );
+
+ // It doesn't do anything special other than making sure file is not shown as unattached in media page
+ wp_update_post( array( 'ID' => $attachment_id, 'post_parent' => $ticket_id ) );
+
+ }
+ }
+
+ add_post_meta( $reply_id, 'reply_author', esc_sql( $details['reply_author'] ) );
+ add_post_meta( $reply_id, 'reply_author_email', esc_sql( $details['reply_author_email'] ) );
+
+ // Empty autosaved reply
+ delete_post_meta( $ticket_id, '_sf_autosave_reply' );
+ $update_args = array(
+ 'ID' => $ticket_id,
+ 'post_modified' => current_time( 'mysql' ),
+ );
+
+ // Allow plugins to override this behavior.
+ if ( get_post_status( $ticket_id ) == 'sf_closed' && add_filter( 'supportflow_reopen_ticket_on_reply', true, $reply_id, $ticket_id ) ) {
+ $update_args['post_status'] = 'sf_open';
+ }
- // Adding a thread comment updates the post modified time for the thread
- $query = $wpdb->update( $wpdb->posts, array( 'post_modified' => current_time( 'mysql') ), array( 'ID' => $thread_id ) );
- clean_post_cache( $thread_id );
+ // Adding a ticket reply updates the post modified time for the ticket
+ if ( ! empty( SupportFlow()->extend->admin ) && is_callable( array( SupportFlow()->extend->admin, 'action_save_post' ) ) ) {
+ remove_action( 'save_post', array( SupportFlow()->extend->admin, 'action_save_post' ) );
+ wp_update_post( $update_args );
+ add_action( 'save_post', array( SupportFlow()->extend->admin, 'action_save_post' ) );
+ } else {
+ wp_update_post( $update_args );
+ }
- do_action( 'supportflow_thread_comment_added', $comment_id );
+ clean_post_cache( $ticket_id );
+ do_action( 'supportflow_ticket_reply_added', $reply_id, $details['cc'], $details['bcc'] );
- return $comment_id;
+ return $reply_id;
}
/**
- * Generate the secure key for replying to this thread
+ * Generate the secure key for replying to this ticket
*
* @todo Rather than storing this in the database, it should be generated on the fly
* with an encryption algorithim
*/
- public function get_secret_for_thread( $thread_id ) {
+ public function get_secret_for_ticket( $ticket_id ) {
- if ( $secret = get_post_meta( $thread_id, $this->thread_secret_key, true ) )
+ if ( $secret = get_post_meta( $ticket_id, $this->ticket_secret_key, true ) ) {
return $secret;
+ }
$secret = wp_generate_password( 8, false );
- update_post_meta( $thread_id, $this->thread_secret_key, $secret );
+ update_post_meta( $ticket_id, $this->ticket_secret_key, $secret );
+
return $secret;
}
/**
- * Get the thread ID from a secret
+ * Get the ticket ID from a secret
*/
- public function get_thread_from_secret( $secret ) {
- global $wpdb;
- $thread_id = $wpdb->get_var( $wpdb->prepare( "SELECT post_id FROM $wpdb->postmeta WHERE meta_key=%s AND meta_value=%s", $this->thread_secret_key, $secret ) );
- return ( $thread_id ) ? $thread_id : false;
+ public function get_ticket_from_secret( $secret ) {
+ $post_statuses = $this->post_statuses;
+
+ $posts = get_posts( array(
+ 'post_type' => SupportFlow()->post_type,
+ 'post_status' => array_keys( $post_statuses ),
+ 'meta_query' => array(
+ array(
+ 'key' => $this->ticket_secret_key,
+ 'value' => $secret,
+ ),
+ )
+ ) );
+
+ if ( isset( $posts[0] ) ) {
+ return $posts[0]->ID;
+ } else {
+ return 0;
+ }
+ }
+
+ /**
+ * SupportFlow alternate of wp_enqueue_script() to increase code reuse and save time. Enqueue a JS script
+ *
+ * @param string $handle Name of the script.
+ * @param string $file_name Path to the script "/plugins/supportflow/js/ is automatically prefixed to it.
+ * Example: 'attachment.js'.
+ * @param array $deps Optional. An array of registered handles this script depends on. Default array( 'jquery' )
+ *
+ * @return string Handle of enqueued script
+ */
+ public function enqueue_script( $handle, $file_name, $deps = array( 'jquery' ) ) {
+ if ( ! $this->script_dev ) {
+ $handle = 'supportflow-minified-scripts';
+ $file_name = 'supportflow.min.js';
+ }
+
+ foreach ( $deps as $dep ) {
+ wp_enqueue_script( $dep );
+ }
+
+ $version = $this->version;
+ $src = SupportFlow()->plugin_url . "js/$file_name";
+
+ wp_enqueue_script( $handle, $src, array(), $version );
+
+ return $handle;
}
+ /**
+ * SupportFlow alternate of wp_enqueue_script() to increase code reuse and save time. Enqueue a CSS stylesheet
+ *
+ * @param string $handle Handle of the stylesheet. It can be changed within method. You must use use the handle returned by it
+ * @param string $file_name Path to the stylesheet "/plugins/supportflow/css/ is automatically prefixed to it.
+ * Example: 'attachment.js'.
+ * @param array $deps Optional. An array of registered handles this syles depends on.
+ *
+ * @return string Handle of enqueued style
+ */
+ public function enqueue_style( $handle, $file_name, $deps = array() ) {
+ if ( ! $this->script_dev ) {
+ $handle = 'supportflow-minified-styles';
+ $file_name = 'supportflow.min.css';
+ }
+
+ foreach ( $deps as $dep ) {
+ wp_enqueue_style( $dep );
+ }
+
+ $version = $this->version;
+ $src = SupportFlow()->plugin_url . "css/$file_name";
+
+ wp_enqueue_style( $handle, $src, array(), $version );
+
+ return $handle;
+ }
+
+ /**
+ * Get the special capability given a string
+ */
+ public function get_cap( $cap ) {
+ return SupportFlow()->extend->permissions->get_cap( $cap );
+ }
+
+ /**
+ * Convert multiple comma seperated E-Mail ID's into a array
+ * @return array
+ */
+ public function extract_email_ids( $string, & $invalid_email_ids = array() ) {
+ $emails = str_replace( ' ', '', $string );
+ $emails = explode( ',', $emails );
+ $emails = array_filter( $emails, function ( $email ) use ( & $invalid_email_ids ) {
+ $is_valid_email_id = sanitize_email( $email ) == $email && '' != $email;
+ if ( ! $is_valid_email_id && '' != $email ) {
+ $invalid_email_ids[] = $email;
+ }
+
+ return $is_valid_email_id;
+ } );
+
+ return $emails;
+ }
+
+ /**
+ * Sanitize reply content. It allows basic HTML tag like , ,...
+ * Apart from this allow embedding code using
'; + foreach ( $replies as $reply ) { + $output .= '- ' . $this->render_single_reply_html( $reply ) . '
';
}
$output .= '
'; + return $output; } - public function render_single_comment_html( $comment ) { - $comment_timestamp = get_comment_date( 'M. n', $comment->comment_ID ); + public function render_single_reply_html( $reply ) { + $reply_timestamp = mysql2date( 'M. n', $reply->post_date_gmt ); + $reply_author = get_post_meta( $reply->ID, 'reply_author', true ); - $output = ''; - foreach( $threads as $thread ) { - $output .= '- ';
- $output .= '
';
- $comments = SupportFlow()->get_thread_comments( $thread->ID, array( 'status' => 'public' ) );
- $last_comment = array_shift( $comments );
- $output .= $this->render_single_comment_html( $last_comment );
- $output .= ' ';
- $output .= ' ';
- }
- $output .= '
'; - } - return $output; + ?> + + + +' . get_the_title( $thread->ID ) . '
'; - $output .= '+ + get_ticket_replies( $ticket->ID, array( 'status' => 'public' ) ); + $last_reply = array_shift( $replies ); + ?> +-
+
+ render_single_reply_html( $last_reply ); ?>
+
+
+
+
+ + + + script_slug, 'SupportFlowUserWidgetVars', array( - 'ajaxurl' => $ajaxurl, - 'widget_title' => $widget_title, - 'start_thread_text' => $start_thread_text, - 'starting_thread_text' => $starting_thread_text, - 'send_reply_text' => $send_reply_text, - 'sending_reply_text' => $sending_reply_text, + 'ajaxurl' => $ajaxurl, + 'widget_title' => $widget_title, + 'start_ticket_text' => $start_ticket_text, + 'starting_ticket_text' => $starting_ticket_text, + 'send_reply_text' => $send_reply_text, + 'sending_reply_text' => $sending_reply_text, ) ); @@ -125,48 +149,48 @@ public function action_template_redirect() { array(), mt_rand() // For cache busting during development ); ?> - - -+ ID ) ); ?> +
+ +%s', esc_html( $strings[ $key ] ) ); + } + + if ( ! empty( $message ) ) { + $message = sprintf( '
%s%s
', + esc_html__( 'Your WordPress install did not meet the following requirements for SupportFlow:', 'supportflow' ), + $message ); + } else { + $message = '' . esc_html__( 'An unknown SupportFlow error has occurred.', 'supportflow' ) . '
'; + } + + printf( 'tag + * + * @param string $reply Reply to be sanitized + * + * @return string Sanitized reply + */ + public function sanitize_ticket_reply( $reply ) { + $reply = preg_replace_callback( '~(.*?)~is', create_function( '$arr', + 'return "" . esc_html( $arr[1] ) . "";' + ), $reply ); + + $reply = wp_kses( $reply, wp_kses_allowed_html( 'post' ) ); + + return $reply; + } + + public function action_cron_schedules( $schedules ) { + + $schedules["sf_cron"] = array( + 'interval' => $this->cron_interval, + 'display' => "sf_cron", + ); + + return $schedules; + } + + public function action_init_wp_schedule_event() { + // Get interval of cron as per database setting + $crons_array = _get_cron_array(); + foreach ( $crons_array as $time => $crons ) { + foreach ( $crons as $hook => $cron ) { + if ( 'sf_cron_retrieve_email_replies' == $hook ) { + $id = current( $cron ); + $interval = $id['interval']; + } + } + } + + // Schedule cron if not scheduled earlier (plugin is activated) + if ( ! wp_next_scheduled( 'sf_cron_retrieve_email_replies' ) ) { + // Set cron if not scheduled yet + wp_schedule_event( time(), "sf_cron", 'sf_cron_retrieve_email_replies' ); + + return; + } + + // Check if cron interval is changed via filters. If it is changed, reschedule the cron + if ( $interval != $this->cron_interval ) { + // Reschedule cron if interval is changed + wp_clear_scheduled_hook( 'sf_cron_retrieve_email_replies' ); + wp_schedule_event( time(), "sf_cron", 'sf_cron_retrieve_email_replies' ); + + return; + } + } + + public static function action_register_deactivation_hook() { + wp_clear_scheduled_hook( 'sf_cron_retrieve_email_replies' ); + } + + /** + * Setup globals that require some of the other classes to be loaded + */ + protected function setup_late_globals() { + /* + * Gmail might block access if a client checks more than every 10 minutes. + * https://support.google.com/mail/answer/14257?p=client_login&rd=1 + */ + $this->cron_interval = SupportFlow()->extend->email_accounts->has_gmail_account() ? 10 * MINUTE_IN_SECONDS : 5 * MINUTE_IN_SECONDS; + $this->cron_interval = apply_filters( 'supportflow_cron_interval', $this->cron_interval ); + } } /** @@ -671,4 +1138,7 @@ function SupportFlow() { return SupportFlow::instance(); } -add_action( 'plugins_loaded', 'SupportFlow' ); \ No newline at end of file +add_action( 'plugins_loaded', 'SupportFlow' ); + +// Remove SupportFlow cron job on deactivation of plugin +register_deactivation_hook( __FILE__, 'SupportFlow::action_register_deactivation_hook' );