# TicketListItem ## Properties Name | Type | Description | Notes ------------ | ------------- | ------------- | ------------- **useridentifier** | **str** | | **subject** | **str** | | **departmentid** | **str** | | **recipient** | **str** | | **message** | **str** | | **recipient_name** | **str** | | [optional] **carbon_copy** | **str** | | [optional] **status** | **str** | <br> I - init<br> N - new<br> T - chatting<br> P - calling<br> R - resolved<br> X - deleted<br> B - spam<br> A - answered<br> C - open<br> W - postponed | [optional] [default to 'N'] **mail_message_id** | **str** | | [optional] **do_not_send_mail** | **str** | Y - yes, N - no | [optional] [default to 'N'] **use_template** | **str** | Y - yes, N - no | [optional] [default to 'Y'] **is_html_message** | **str** | Y - yes, N - no | [optional] [default to 'N'] **custom_fields** | [**list[CustomFields]**](CustomFields.md) | | [optional] **tags** | **list[str]** | array of tags id | [optional] **attachments** | **str** | | [optional] [[Back to Model list]](../README.md#documentation-for-models) [[Back to API list]](../README.md#documentation-for-api-endpoints) [[Back to README]](../README.md)