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liveagent_api.SlasApi

All URIs are relative to http://localhost/api/v3

Method HTTP request Description
get_sla GET /slas/{levelId} Gets sla
get_sla_ticket_history GET /slas/{ticketId}/history Gets ticket sla history
get_slas_list GET /slas Gets list of slas

get_sla

Sla get_sla(level_id)

Gets sla

Gets sla

Example

import time
import liveagent_api
from liveagent_api.rest import ApiException
from pprint import pprint

# Configure OAuth2 access token for authorization: privileges
liveagent_api.configuration.access_token = 'YOUR_ACCESS_TOKEN'
# Configure API key authorization: apikey
liveagent_api.configuration.api_key['apikey'] = 'YOUR_API_KEY'
# Uncomment below to setup prefix (e.g. BEARER) for API key, if needed
# liveagent_api.configuration.api_key_prefix['apikey'] = 'BEARER'

# create an instance of the API class
api_instance = liveagent_api.SlasApi()
level_id = 'level_id_example' # str | 

try: 
    # Gets sla
    api_response = api_instance.get_sla(level_id)
    pprint(api_response)
except ApiException as e:
    print "Exception when calling SlasApi->get_sla: %s\n" % e

Parameters

Name Type Description Notes
level_id str

Return type

Sla

Authorization

privileges, apikey

HTTP request headers

  • Content-Type: application/json
  • Accept: application/json

[Back to top] [Back to API list] [Back to Model list] [Back to README]

get_sla_ticket_history

SlaHistory get_sla_ticket_history(ticket_id)

Gets ticket sla history

Gets ticket sla history

Example

import time
import liveagent_api
from liveagent_api.rest import ApiException
from pprint import pprint

# Configure OAuth2 access token for authorization: privileges
liveagent_api.configuration.access_token = 'YOUR_ACCESS_TOKEN'
# Configure API key authorization: apikey
liveagent_api.configuration.api_key['apikey'] = 'YOUR_API_KEY'
# Uncomment below to setup prefix (e.g. BEARER) for API key, if needed
# liveagent_api.configuration.api_key_prefix['apikey'] = 'BEARER'

# create an instance of the API class
api_instance = liveagent_api.SlasApi()
ticket_id = 'ticket_id_example' # str | 

try: 
    # Gets ticket sla history
    api_response = api_instance.get_sla_ticket_history(ticket_id)
    pprint(api_response)
except ApiException as e:
    print "Exception when calling SlasApi->get_sla_ticket_history: %s\n" % e

Parameters

Name Type Description Notes
ticket_id str

Return type

SlaHistory

Authorization

privileges, apikey

HTTP request headers

  • Content-Type: application/json
  • Accept: application/json

[Back to top] [Back to API list] [Back to Model list] [Back to README]

get_slas_list

list[Sla] get_slas_list()

Gets list of slas

Gets list of slas

Example

import time
import liveagent_api
from liveagent_api.rest import ApiException
from pprint import pprint

# Configure OAuth2 access token for authorization: privileges
liveagent_api.configuration.access_token = 'YOUR_ACCESS_TOKEN'
# Configure API key authorization: apikey
liveagent_api.configuration.api_key['apikey'] = 'YOUR_API_KEY'
# Uncomment below to setup prefix (e.g. BEARER) for API key, if needed
# liveagent_api.configuration.api_key_prefix['apikey'] = 'BEARER'

# create an instance of the API class
api_instance = liveagent_api.SlasApi()

try: 
    # Gets list of slas
    api_response = api_instance.get_slas_list()
    pprint(api_response)
except ApiException as e:
    print "Exception when calling SlasApi->get_slas_list: %s\n" % e

Parameters

This endpoint does not need any parameter.

Return type

list[Sla]

Authorization

privileges, apikey

HTTP request headers

  • Content-Type: application/json
  • Accept: application/json

[Back to top] [Back to API list] [Back to Model list] [Back to README]