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This repository was archived by the owner on Dec 3, 2019. It is now read-only.
Add metrics for user churn #356
Description
Feature
Why is this feature being added?
We need a way to measure user churn. Being able to measure our retention is critical, in order to know whether we're improving our ability to keep users active in Slack.
What should your feature do?
As staff, I want to see the number of inactive users per day, as well as the number of new joiners per day, so that I know “How many people joined the OC and did/did not join Slack?”
Activity
hollomancer commentedon Jul 10, 2018
What further detail can I add to this?
apex-omontgomery commentedon Oct 1, 2018
Per day you'd want :
Details:
I'd also suggest tracking the number of slack users who went from billable = yes to billable = no, and the opposite as it would show users leaving and users returning. Additionally the slack metric for number of days active in the last 30 days.
hollomancer commentedon Apr 21, 2019
User churn statistics - We get a lot of that from Slack analytics, but unfortunately it is not exposed in the Slack API that I know of.
I think that one should be split off into maybe a separate OC project, because I can see a lot of Slack workspaces benefiting from better usage analytics, that are exposed and not hidden behind Slack's API. Might be our first open source 'product'?
apex-omontgomery commentedon Aug 17, 2019
Are the above KPI still the desired goal?