package Question8_2;

/* Represents a call from a user. Calls have a minimum rank and are assigned to the

* first employee who can handle that call.

*/

public class Call {

/* Minimal rank of employee who can handle this call. */

private Rank rank;

/* Person who is calling. */

private Caller caller;

/* Employee who is handling call. */

private Employee handler;

public Call(Caller c) {

rank = Rank.Responder;

caller = c;

}

/* Set employee who is handling call. */

public void setHandler(Employee e) {

handler = e;

}

/* Play recorded message to the customer. */

public void reply(String message) {

System.out.println(message);

}

public Rank getRank() {

return rank;

}

public void setRank(Rank r) {

rank = r;

}

public Rank incrementRank() {

if (rank == Rank.Responder) {

rank = Rank.Manager;

} else if (rank == Rank.Manager) {

rank = Rank.Director;

}

return rank;

}

/* Disconnect call. */

public void disconnect() {

reply("Thank you for calling");

}

}