{:shortdesc: .shortdesc} {:codeblock: .codeblock} {:tip: .tip} {:important: .important} {:screen: .screen} {:help: data-hd-content-type='help'} {:support: data-reuse='support'} {:external: target="_blank" .external} {:note: .note}

{: #subscription_code} {: help} {: support}

After you buy a subscription for platform or support credit, you add the credit to your account by applying a subscription code. Applying the code ensures that the credit is added to your account and you don't have unexpected overage charges.

If you set up your first subscription through the Subscriptions page, the credit for this subscription is automatically added to your account - no code required. {: tip}

After {{site.data.keyword.Bluemix_notm}} Sales places the order, an email with the subscription code for each subscription and support line item is sent to the appropriate contact. If you bought a subscription and didn't receive your subscription code, contact us{: external} or email Sales at CloudDigitalSales@us.ibm.com to request for it to be sent again.

Only the account owner or a user with the Editor or Administrator role on the Billing account management service can apply the subscription code. If you don't have access to apply subscription codes, the account owner or administrator can provide access. See Assigning access to account management services for more information.

1. Open the email with the subscription code. If you bought a subscription and didn't receive your subscription code, contact us {: external} or email Sales at CloudDigitalSales@us.ibm.com to request for it to be sent again.
2. Click Add subscription. 
3. Sign in to the console with your IBMid and password. 
4. From the modal, choose the account you'd like to add the subscription to, select I understand, and then click Add. 

To manually apply the subscription code, complete the following steps:

1. In the {{site.data.keyword.cloud}} console, go to Manage > Account, and select Account settings.
2. Click Apply code.

Each code can be redeemed only once, and the codes must be redeemed before their expiration date. Credit that is added to an account cannot be removed. {: important}

1. Enter the subscription code, and click Apply.

   If you have separate codes for platform and support credit, apply the platform subscription code first, then apply the support subscription code.

If you don't know your seller, the codes are applied in the wrong order, or you experience issues with applying the codes, contact {{site.data.keyword.Bluemix_notm}} Support.

For information about other codes and credits that can be applied to different account types, see Applying feature codes to a Lite account or Applying promo codes.