I reset the data on the app . Without warning it considered it as a fresh purchase and charged me again for the month . I wasn’t sure what I did and I clicked again it again and it once again charged me for the entire year .I contacted support and then the developer sends an email saying there is no way to refund from their side and to contact apple . On Apple website it says can’t report the app . This feels like the app has been made live just to mint money . Why was this feature even live if there is a major bug like this ? Doesn’t the developer have an ethical obligation to prevent these type of things .
Thank you for taking the time to share your experience with our app. We apologize for any inconvenience you have faced and understand your frustration with the unexpected charges and lack of support.First and foremost, we sincerely apologize for the issue you encountered with resetting the data on the app. We understand that it resulted in unintended charges for you. Please know that our intention is never to deceive or mislead our users. We continuously strive to provide a seamless and user-friendly experience, but unfortunately, bugs and issues can occur despite our best efforts.Regarding the refund process, we apologize for any confusion caused by our initial response. As developers, we do not have direct control over the refund process since purchases and financial transactions are managed by Apple. However, we acknowledge that our communication could have been clearer, and we should have provided more guidance on how to request a refund through the appropriate channels.We understand your concern about the presence of such a bug in the app, and we take responsibility for its occurrence. We assure you that our team is actively working to identify and resolve this issue as soon as possible to prevent similar incidents from happening in the future. Your feedback is crucial in helping us improve the app and deliver a better user experience.Once again, we apologize for the inconvenience you have experienced. If you still require assistance or have any further questions, please don't hesitate to contact our support team. We appreciate your feedback and will use it to learn and grow as a company.Thank you for your understanding and for bringing this matter to our attention.