Dear Toca Boca support team,Hi! I love the game Toca Boca! Where there are insane secrets to find! But something that keeps me frustrated is (not sure if anyone knows but please check it.) Every time when I update Toca Boca, it would always reset my progress. And I MEAN it! Like everything is gone! All the house decorations, secrets from my progress are gone! I’m not sure if I have to link my account, but at first I thought it was just a glitch so I tried turning it on and off on my iPad but everything was still wiped out. I even tried deleting the app and adding the app again but it didn’t work. Plus I even have the newest version of my iPad so I don’t think this was my iPad’s problem. So please fix this issue so it doesn’t happen to me or anyone else! Thanks a bunch!P.S this has happened to me about 2 times! Which makes me feel annoyed.
Hi there 👋 We’re really sorry this happened! We know how frustrating this is 😔 Could you try resetting the app from the main menu using the red reset button? This helps fix stuck games. While your world progress resets, your purchases, characters, outfits, and gifts will still be there. Let us know if this works for you! ✨Toca Boca✨